DOCC Saskatchewan DOCC Saskatchewan




DOCC Saskatchewan

SOP Manual



10-27/28 Requests

10-35 on Call Information

10-36 Information

1112

1393

24 Hour Driving Suspensions

30 Day Driving Suspensions

90 Day Driving Suspensions

Abandoned Vehicle Entries

Access to PSAP ACD

Accident - Motor Vehicle

Aircraft

Annual Leave

AT & T Translation - Language Line

Be on Lookout for (BOLF) Message

BOLF

Caller Requests Name Not Be Broadcast on Radio

Cancelled Files

Case Numbers for CPIC Entries

Cell Block Telephone Numbers

Changing Logging Recorder Tapes

CIIDS Icon

Citizens on Patrol - COP

Claim Form 1112

Claim Form F401

Cleanliness of DOCC

Collect Telephone Calls

ComLog

Compassionate Leave Requests

Compassionate to Locate (Tourist Alerts)0

Contacting Member of Media

Cooling Problems in DOCC

Courtesy on the Phone

CPIC - Dissemination of Information

CPIC Broadcasts

CPIC Entry Board

CPIC Input Operator

CPIC Messages

Creation of an Event

Crime Stoppers Tip Phone

Detachment Mailbox Instructions

Dispatch on an Event

Dispatcher Responsibility

Dispatching an Event When Detachment Is on Call

DOCC Equipment Problems

DOCC Members Assistance to ERT

Dress Code

24 Hr Driving Suspensions, 30 Day Driving Suspensions, 90 Day Driving Suspensions

Duties of Reviewer

Earned Day Off

Emergency Routing - DOCC

ERT

ERT Call Outs

Events

Event When Detachment Is on Call

Expense Claims

External Alarms (Honeywell, Adt, Etc)

F401

Fanout Messages

Fire - F Division Headquarters

Heating/Cooling Problems in DOCC

Highway Closures

Impaired Driving Complaints

Internal Alarms (Security Systems)

Issuing of Pay Cheques/Pay Stubs

La Loche Detachment Complaints

Language Line

Lieu Time Off

Logging Recorder Tapes

Media

Medical Problem in the DOCC

Members's Home Phone Numbers

Menu of Duties - DOCC Saskatchewan

Messages Between Complaint Taker and Dispatcher

Mobile Workstation Procedures

Motorcycle Inspections

MPE

MPW

Municipal PS - DOCC Sask Radio/Logging Protocols

Observation/SIP Category on CPIC - Contact of Member

Off Duty Sick

Off Duty Sick Report

Official Tours to DOCC

OMO Responsibility

On Call Information

Operational Plans - Secure Facsimile

Out of Province 10-27/28 Requests

Outgoing Mail Services - Sorting

Over Due Aircraft - Report of

Over-time Claim Form 1112

PAPS-RCMP Radio Interface

Parking

Parking - DOCC Personnel

Parole Warrant Entries

Patching Radio Channels

Pay Cheques/Pay Stubs>/A>

Payment for Parking

Performance Appraisals

Personal Harassment

Personal Telephone Calls

Phone Procedures

PLB Alerts

Power Failure in DOCC

Press Release

Prince Albert Aircraft C-GMPW

Provincial Network Operations Center

Provost Radio Communications

Public Complaints Against DOCC Members

Public Complaints Against RCMP Members

Pursuits, Pursuits #2

Radio Broadcasts

Radio Repeater Alarms

RCMP Not Recommending Travel

RCMP Pursuits

RCMP Radio Interface, RCMP Radio Interface #2, RCMP Radio Interface #3, RCMP Radio Interface #4

Re-creation of CIIDS Icon on the Computer Desktop

Receiving a Mobile's Tone

Redirects of CPIC Broadcasts

Regina Aircraft MPE

Release of Members's Home Phone Numbers

Remote Access to PSAP ACD

Rescheduling of Training Hours

Reviewer

Sask Pen - Access to CPIC/SGI Information

Saskatoon City PS - RCMP Radio Interface

Scent Free Zone

Scheduled Breaks

Scheduling Roadblocks

Search and Rescue

Secure Fax and Enclosure

Secure Messages from the Secure Fax

Security - F Division Building

SERM - RCMP Radio Interface

Sexual/Personal Harassment

Sick Report

SGI Photos

Slush Fund

Smoking

Statutory Holidays

Submission of 1393 Expense Claims

Tape Requests

TCE Claim Form F401

TCE Parking

TCE Performance Appraisals

TCE Training Documentation

Telephone Answering - DOCC Saskatchewan

Telephone Equipment Failure

Telephone Messages

Time off for Voting in Elections

Tours of DOCC by Family Members

Tours to DOCC

Training Documentation

Training Hours

Transportation of Decedents - Regina District

Unofficial Tours to DOCC

Victims of Domestic Violence Act

Voice Radio Broadcasts

Voting in Elections

Warrant Confirmation Messages

Watch Transfers

Weyburn PS - RCMP Radio Interface

Working Hours


SECTION: 110

TITLE: MENU OF DUTIES - DOCC SASKATCHEWAN

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


The Division Operational Communication Centre (DOCC) is a central communications facility and shall provide continuous operational support to all Detachments/Units. The following "Menu of Duties", in order of priority, shall represent services provided by the DOCC.

A. OCCURRENCE (PUBLIC or POLICE INITIATED)

1. Response

2. Dispatch

3. Status keeping and support

4. Management; at scene, cleared, resources, ie: fire, ambulance, Dog, Ident, tow, etc

5. Recording

B. INFORMATION ACCESS

1. Canadian Police Information Centre (CPIC)

2. Sask Government Insurance (SGI)

3. Police Information Retrieval System (PIRS)

4. Local Information (Hot Addresses)

C. CPIC MAINTENANCE

1. After hours entries (stolen vehicles, 24 hour suspension)

D. SECURE COMMUNICATIONS CENTRE

1. Secure (classified) Fax

2. Stu III Fax (where applicable)

3. Stu II Telephone (where applicable)

E. NON-VOICE COMMUNICATIONS

1. CPIC

2. Fax

3. Electronic Mail (E-Mail)

F. ADMIN ACTIVITY

G. OTHER DUTIES, e.g. TRAINING


SECTION: 115

TITLE: CPIC - DISSEMINATION OF INFORMATION

SUPERSEDES/RESCINDS:

EFFECTIVE DATE: 2002-12-10


  • SUBJECT

This unit supplement deals with the release of CPIC information and some of the information that is accessed by using the CPIC system.

CPIC Reference Manual Chapters I.2 & IV.1

RCMP Operational Manual Appendix 1.3.1

Privacy Act

Access to Information Act

Young Offenders Act

Information that is contributed to, stored in and retrieved from CPIC is supplied in confidence by the originating agency for the purpose of assisting in the detection, prevention or suppression of crime and the enforcement of law. CPIC information is to be used only for activities authorized by a Category I agency or as provided through legislation by a Category II or III agency.

To protect the integrity of the CPIC system, the CPIC input format must be removed from the printout before releasing any information to authorized agencies or individuals.

When conducting CPIC queries, pages III-2-32 of the CPIC Reference Manual states the REM: keyword must indicate the regimental, badge or employee number of the police officer/person making the query and the reason for the query. If the query is for Volunteer Screening then the letters VS are to begin the REM: eg. REM:VS 26046 Block Parents.

Under no circumstances are any CPIC queries to be conducted for Non-police use or for Personal reason.

For Release of Information from the Investigative and Ancillary Data Banks please refer to Page I-2-10 of the CPIC Reference Manual.

For the Release of Information from the Identification Data Bank/CNI/CRS pages I-2-11/12 of the CPIC Reference Manual refers.


If persons are applying for employment or to volunteer to work with the Vulnerable Sector, eg. Sports Coaches, Child Care, and Volunteers with the elderly, then the procedures as outlined in Appendix I-2-D of the CPIC Reference Manual are to be followed.

If the Criminal Record is for Private Employment or Licensing purposes, Page I-2-12 of the CPIC Reference Manual refers. The subject of the query must provide written consent and agree to the release of the information. The information must not be released other than to state:

(1) When the CNI/CRS is negative - "Based on the information received, there is no criminal record identified".

(2) When the CNI/CRS contains possible records - "There may or may not be a criminal record in existence".

In either case information can only be confirmed by fingerprint comparison. No hardcopy is to be released from CNI/CRS as a result of requests for "Security and Reliability" clearance checks.

For release of information to other Federal and Saskatchewan Government Departments, please refer to Operational Manual App. I.3.3.

For Court Disclosure of Police Files see Chapter I.2 para. 7.6 of the CPIC Reference Manual.

Any information received via the CPIC terminal is not to be released to any other agency unless specifically set out in this directive. The following (if applicable) are entitled to the information indicated:

(Eg: Local Bylaw Enforcement Officer - RO information for parking summonses/warrants)


SECTION: 201

TITLE: ANNUAL LEAVE

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy refers to annual leave that is accumulated by Civilian Members of the DOCC.

A. ENTITLEMENT:

For a member engaged after 1973-04-01, leave credits are earned monthly as follows:

  • Under 5 years of service, 10 work hours for each month of service in the leave year. This equates to 120 hours of leave for the year or 1.25 days per month.
  • 5 years but less than 10 years of service, 13 1/3 work hours for each month of service in the leave year. This equates to 160 hours of leave for the year or 1.66 days per month.
  • 10 or more years of service, 16 2/3 work hours for each month of service in the leave year. This equates to 200 hours of leave for the year or 2.08 days per month.
  • The figures are always "rounded up".

B. CARRY OVER OF ANNUAL LEAVE:

A member may carry over two complete years of annual leave. This means that if you are entitled to 200 hours of annual leave, you may carry over 400 hours and have a total of 600 hours of annual leave accredited to yourself at the beginning of a new fiscal year.

You must ensure that your leave credits are down to the minimum of 400 hours amount by March 31st of each year.

In exceptional circumstances, you may submit a memo requesting that you carry over a larger amount of annual leave. A reason for this carry over could be: that you were denied leave during the previous year. Each case will be ruled on in an individual case. For further information, please research the Admin Manuals under leave.

C. HOW TO REQUEST ANNUAL LEAVE:

1. Annual Leave or a LTO request should first be discussed with your respective Watch Supervisor and then requested via a GroupWise message to Watch Supervisor. The Watch Supervisor will forward the leave requests to the DOCC


Ops Commander prior to the publishing of the new shift schedule.

Due to the employment of Term TCEs, the shift schedule is normally published in six (6) week blocks. The requests for leave shall be submitted one (1) week prior to the next schedule being published. This is normally six (6) weeks in advance of the next published shift schedule. The submission of the leave requests shall be in accordance with the time frame noted on the published shift schedule.

2. Time off requests will be approved in principle and recorded on the shift schedule planning calendar. A leave cancellation request must be done as soon as possible in order to reschedule or cancel any TCE resources.

3. Leave time off requests will be limited to a maximum of two Civilian Members away from a Watch at a given time. If a TCE is filling a fulltime slot in a dedicated position, then they will be counted as part of the two away at a time rule. Under very extenuating circumstances, and providing the TCE resources are available, the DOCC Ops Commander may approve exceptional requests for more than two away at a time. Common sense and compassion will prevail. AOD and ODS positions are not included in this limitation.

4. During the peak annual leave demand period (May to September inclusive), time off is limited to a maximum of two blocks off at a time per Civilian Member or Term TCE. Exception to this must have unanimous Watch approval. This restriction is waived during the months of October to April.

  • During long weekends throughout the summer months (May to September), leave will be restricted to only one C/M away at a time.

D. TCE LEAVE REQUESTS

A term TCE that is dedicated to a particular Watch, shall consult their Watch supervisor prior to submitting their leave requests. On submission, an e-mail shall be sent to the DOCC Ops Commander with an information copy to the Watch supervisor.

The TCE in a dedicated position on the Watch will be counted towards the two (2) or one (1) members away from the Watch at any particular time.

A TCE that is not scheduled into a dedicated position shall submit their leave requests direct to the DOCC Ops Commander only.



SECTION: 202

TITLE: LIEU TIME OFF

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy refers to Lieu Time Off (LTO) that can be accumulated by Civilian Members of DOCC Saskatchewan.

A. ENTITLEMENT

Lieu time is accumulated by the Civilian Member by the member working overtime hours. The Lieu Time is accounted for by the input of a form 1112 and the recording of the overtime hours through Online Leave. The Civilian Member is able to request a payment of overtime hours or to save into their "Lieu Time Off" bank.

A Civilian Member can accumulate Lieu Time Off up to a maximum of 80 hours in their LTO bank. Once a member has accumulated 80 hours in their bank, any further overtime must be paid.

B. USE OF LIEU TIME OFF

When a Civilian Member has hours in their LTO bank, they may request to use the hours in the same manner as annual leave. A combination of annual leave and lieu time off may be used for the same leave period.

C. PAYMENT OF LIEU TIME OFF

You may request pay out or partial pay out, of hours in excess of 40 hours in your LTO bank, throughout the year by submitting a 1112 form.

You may request payment of all or partial LTO hours when commencing Leave Without Pay (LWOP) or when exceptional circumstances exist, e.g. financial hardship

Indicate pay out or partial pay out, of hours in excess of 40 for pay out, or partial pay out LWOP, in Sec 2 of form 1112.

Submit form 1112.

D. LIEU TIME BANK - TCE

A Term TCE may now bank overtime into an LTO bank. All banked hours are automatically paid out on 31st of March each year to the TCE. All other rules and regulations as applicable to a Civilian Member on LTO apply to the Term TCE.


SECTION: 205

TITLE: SCHEDULED BREAKS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will establish the number and length of breaks during your working shift

A. MEAL BREAK:

12 Hour Shift

Each operator is entitled to one (1) hour meal break during their twelve (12) hour working shift. The Dispatch Zone operators going on a meal break must be replaced by another operator. The Dispatch relief operator will be advised of any active incidents that are currently in progress. The Complaint Taker operators do not require a replacement, however, they must not leave the Complaint Takers position being manned by less than one (1) operator. The timing and order of these meal breaks rests with the Watch Supervisor. As well, who will replace the operator is left up to the discretion of the Watch Supervisor.

10 Hour Shift

Each operator is entitled to a forty-five (45) minute meal break during their ten (10) hour working shift. The Dispatch Zone operators going on a meal break must be replaced by another operator. The Dispatch relief operator will be advised of any active incidents that are currently in progress. The Complaint Taker operators do not require a replacement, however, they must not leave the Complaint Takers position being manned by less than one (1) operator. The timing and order of these meal breaks rests with the Watch Supervisor. As well, who will replace the operator is left up to the discretion of the Watch Supervisor.

8 Hour Shift

Each operator is entitled to a thirty (30) minute meal break during their eight (8) hour working shift. The Dispatch Zone operators going on a meal break must be replaced by another operator. The Dispatch relief operator will be advised of any active incidents that are currently in progress. The Complaint Taker operators do not require a replacement, however, they must not leave the Complaint Takers position being manned by less than one (1) operator. The timing and order of these meal breaks rests with the Watch Supervisor. As well, who will replace the operator is left up to the discretion of the Watch Supervisor.

B. 15 MINUTE BREAKS:

In addition to the meal break, each operator is entitled to two (2) fifteen (15) minute breaks during their shift. The Dispatch Zone operators must have a replacement for their breaks. The Dispatch relief operator will be advised of any active incidents that are

currently in progress. The Complaint Taker operators do not require a replacement, however, they must not leave the Complaint Takers position being manned by less than one (1) operator. The timing and order of these breaks rests with the Watch Supervisor. As well, who will replace the operator is left up to the discretion of the Watch Supervisor.

C. UNSCHEDULED BREAKS:

There will be times that you are desirous of quickly going to the kitchen for a coffee/tea or to use the washroom. During these impromptu times, you shall return to your working position as quickly as possible. There is normally not a replacement made available for these unscheduled breaks. Dispatch positions MUST NOT be left unattended (officer safety) and the departing dispatcher will ensure his/her work station is protected by fellow dispatchers. No more than ONE dispatcher at a time will depart the dispatch area.

D. GENERAL

An individual will not bank or save their meal or 15 minute breaks to allow the individual to depart early from the work site or delay the start of their work shift by the time of anticipated untaken breaks.

The meal and 15 minute breaks are for the operator to have time away from the work site

to have a meal or to relax and shall be taken throughout the course of the work shift.

Meal breaks are provided for eating meals and to provide a break for the employee. However, manpower conditions dictate that at times an employee will eat their meals at the workstation. Cleanliness of the workstation must be maintained and any spills, etc must be cleaned up as soon as possible.

If an individual employee desires smoke breaks; these breaks shall be counted deducted from the members break time (meal or 15 minute breaks). There is no entitlement to any extra time off for a member to have a smoke break.


SECTION: 210

TITLE: COMPASSIONATE LEAVE REQUESTS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy instructs on what to do with the information from a compassionate leave request.

In the past, a request for compassionate leave was forwarded through to Admin and Personnel or Compensation Branch. There is now no longer a requirement to forward these requests to these departments.

An employee may request compassionate leave by submitting a memorandum to the DOCC Manager for approval.

If approved, the memo will be signed by the DOCC Manager and returned to the Watch Supervisor. The memo will be retained with the members A126. When both sides of the A126 have been completed, the A126 and all compassionate leave memos attached will then be forwarded by the supervisor to the Pay and Compensation office for audit and retention on the member's pay file.

Refer to the Admin Manual for Compassionate leave eligibility and/or the blue binder in the Supervisor's office.


SECTION: 215

TITLE: EARNED DAY OFF

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy establishes a standard for the using of an extra RTO (regular time off) shift that a member is entitled to for working extended shifts.

A. ACCUMULATING:

A Civilian Member is entitled to an extra RTO shift for working extended shifts (12 hour shifts qualify).

RTO time is accumulated at the rate of twelve (12) hours for every 42 days of working the extended shift.

A member accumulates RTO time while they are on "Annual Leave", "Lieu Time Off" or "Off Duty Sick".

A member ceases to accumulate RTO time when they are no longer working in DOCC Saskatchewan or when the employee has been transferred to a different collator (ie such as a medical collator) outside of DOCC Saskatchewan. Once a member is rescheduled to a permanent eight (8) hour shift schedule, they will cease to accumulate RTO time.

A member that is ODS for a term of 160 hours is then transferred to the Medical Collator (which is considered a 40 hour week). As such the member ceases to accumulate RTO time after being ODS for the 160 hour period.

B. USAGE OF RTO TIME:

A member may use RTO time in the same manner as "Annual Leave" or "Lieu Time Off" with the exception that a member on RTO time off is not replaced by a TCE so the Watch will be running short during the members absence. In light of this it is suggested that the RTO shift be only taken during the quieter times of a dayshift on Monday to Friday or on a night shift Sunday to Thursday so that the rest of the Watch is not overworked.

C. RECORDING OF RTO TIME:

An RTO taken will be shown on the members 1112 as RTO.


SECTION: 220

TITLE: ISSUING OF PAY CHEQUES/PAY STUBS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the issuance of pay cheques/pay stubs to the employees of the DOCC.

A. RESPONSIBLE FOR PICKUP:

1. Under no circumstances, with the exception of the DOCC Manager or designate, is anyone allowed to pick up the cheques from FSS Branch.

2. Civilian Member and TCE pay cheques/stubs are normally received from FSS Branch via the regular mail system on every second Tuesday or Wednesday. In the absence of the DOCC Manager, the on duty Supervisor shall distribute the pay cheques/stubs to member's mail basket.

4. Civilian Members and TCEs are reminded that the soonest they are permitted to cash their cheque is the day prior to the date of the cheque.

5. Both Term greater than TCEs and Civilian Members are encouraged to take advantage of the Direct Deposit System.


SECTION: 225

TITLE: OFF DUTY SICK

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will establish the method of reporting that you will be unavailable for Duty due to sickness.

A. SUDDEN SICKNESS:

If you become sick prior to your attendance for Duty call the DOCC Ops Commander at 566-4550. If this is outside the normal working hours for the DOCC Ops Commander; you will call the DOCC at 780-5563 and request to speak to the Supervisor on duty. You shall call as soon as you are aware that you will be unable to report for duty. You will advise the Supervisor that you will be unable to report for duty at this time due to sickness.

Supervisory discretion and backfill replacement will depend upon the availability of TCE's; the particular day of the week (weekday vs weekend); the particular shift (day vs night) and seasonal time of the year.

Supervisors should also consider the option of "partial" versus "full" shift replacement (ie: relief for meal breaks) depending upon the particular shift.

Civilian Member overtime is a last resort for which Supervisors will be accountable to fully justify.

B. SICKNESS WHILE ON DUTY:

If for any reason you become sick or unable to complete your scheduled work shift, you are to immediately advise your Supervisor.

The Supervisor will decide whether a replacement operator will be needed or not. If a replacement is needed, the Supervisor will initiate the process to locate one.

C. SCHEDULED SICKNESS:

If you have advance notice that you will require time off in the future for a specific purpose such as Doctor's attendance, surgery, etc; you will advise your Watch Supervisor with as much lead time as you can make available.

The Watch Supervisor will weigh the requirements to find a replacement or for the Watch to run NRA (No Replacement Available) during your absence. If a replacement is required, the DOCC Ops Commander shall be advised by the Watch Supervisor.


SECTION: 230

TITLE: OFF DUTY SICK REPORT

SUPERSEDES/RESCINDS:

EFFECTIVE DATE: 2002-12-02


This policy establishes the method of reporting personal illness to the members of DOCC.

A. ONE AND TWO SHIFT SICKNESS (12 TO 24 HOURS):

All Civilian Members off duty sick for 4 hours or more will require the submission of a request through "OnLine Leave" using code 210. As well, the applicable entry shall be entered on the 1112 form.

A TCE is also required to submit their sick leave request through "OnLine Leave" using code 210. The corresponding entry shall also be included on the TCE's F401 form.

The "OnLine Leave", code 210 shall be approved by each Watch Supervisor for members of their individual Watches. For members and TCE's that are not on a particular Watch, this sick leave will be approved by the DOCC Ops Commander.

B. SICK LEAVE 32 HOURS OR GREATER:

Health Services must know specifically what the problem was for sickness over the 32 hours. They will require a Doctor's certificate via form 2135, available on FormFlo through the ROSS network. This form will also be available at the Doctor or through Health Service's office. These forms must be returned through the Watch Supervisor for Civilian Member and Ops Commander for TCE for signing. Watch Supervisors will retain the "unit" copy with remaining copies forwarded to Health Services.

C. TCE SICKNESS:

Term TCE's accumulate sick leave credits at the following rates (per month):

40hr Contracts: 10 hours

30hr Contracts: 8 hours

20hr Contracts: 5 hours

As & When: No entitlement to sick leave

A record of their sick leave will be maintained through OnLine Leave. TCE's must have a sufficient balance of sick leave credits in order to claim payment for a scheduled ODS shift. A negative balance is not permitted.


SECTION: 235

TITLE: OVER-TIME CLAIM FORM 1112

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy establishes a uniform policy and standard relating to over-time within the DOCC and the submission of 1112 forms.

A. ELIGIBILITY:

1. All Civilian Members employed within the DOCC.

2. All overtime must be authorized by the DOCC Ops Commander or the Watch Supervisor or the Designated Watch Supervisor.

3. Work performed must be that which could not be reasonably expected to have been completed during the employee's normal work hours.

B. SUBMISSION:

1. All overtime must be claimed via form 1112 utilizing FormFlo on ROSS. Hand written forms are not permitted.

2. Each overtime request for a Civilian Member must be initialled and authorized by the Watch Supervisor of the Watch (or the designated Watch Supervisor) that the overtime occurred on. Or in the case of the Watch Supervisor, it will be initialled and authorized by the DOCC Ops Commander.

3. The 1112 will be one of the accountable documents to provide an audit trail of all annual leave, LTO, ODS time off taken. Therefore, member 1112's are required even when no overtime or shift differential is being claimed.

1112's with "No Payment" requirements will be signed and retained on the unit file (Pay and Compensation will not accept 1112's unless there is a payment required, ie: shift differential claims).

4. The Form 1112 will be submitted within the following 2 weeks after the pay period has been worked; and/or the following two weeks after returning from Annual Leave, LTO, ODS, etc.


SECTION: 240

TITLE: RESCHEDULING OF TRAINING HOURS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy establishes a balance of hours between 8 hour training days and 12 hour shift days.

Personnel who are selected to attend training courses are so selected as a result of input from Watch Supervisors and the unit commander. It is agreed that this selection is based on the needs of the unit and the individual employee.

Based on this philosophy, some give and take is assumed to be used. It is assumed that the hours of work for those personnel on training are that of the course (presumably 8 hours) whether or not the employee is on a 8 hour or 12 hour normal work day. The employee is not required to "pay back" the additional hours if they are working a 12 hour day.

If the employee is required to attend a training course on RTO, the commander should provide written notice of rescheduling by inclusion of the rescheduled time on the posted shift schedule. This is to ensure that the employee does not lose their RTO for the purpose of training.

Travel time is reschedulable subject to availability of personnel. If the travelling time is not rescheduled then overtime shall be claimed for the this time A claim at the rate of 1.5 shall be an entitlement for hours that are travelled on a statutory holiday. A claim at the rate of 2.0 shall be an entitlement for time travelled on RTO.

One day courses and/or workshops falling within a scheduled day shift may require the member to return to DOCC to complete his/her scheduled shift which is at the discretion of the DOCC Manager, DOCC Ops Commander or the Watch Supervisor (or designate).

If the commander does not feel that he/she can reschedule in order to facilitate the employee taking the training, then it can be deemed that it is not in the interest of the corporation for the employee to take training at that particular period of time.


SECTION: 245

TITLE: STATUTORY HOLIDAYS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will provide a uniform standard for claiming overtime on a statutory holiday.

A. LIST OF STATUTORY HOLIDAYS:

1. The following are the statutory holidays that are followed by the RCMP in F Division (Saskatchewan):

a. New Year's Day

b. Good Friday

c. Easter Monday

d. Victoria Day

e. Canada Day

f. Heritage Day (Saskatchewan Day)

g. Labour Day

h. Thanksgiving Day

I. Remembrance Day

j. Christmas Day

k. Boxing Day

B. ELIGIBLE FOR CLAIM:

1. CIVILIAN MEMBER

If a member of DOCC is scheduled to work on the Statutory Holiday, you will be entitled to submit a claim for payment of overtime. You would be entitled to 2 hours extra pay at straight time (1 X) and 8 hours of extra pay at time and one half (1 Ĺ X).

If you are on a regularly scheduled day off on the statutory holiday, you are entitled to 8 hours of compensation at straight time (1 X).

A C/M called in to work overtime on a stat holiday is entitled to claim 8 hours at straight time for the RTO day. They would also claim the hours worked overtime at the rate of 1.5. The stat takes presidence over the overtime and Compensation will not pay more than 1.5. However, if the member is working a 12 hour overtime shift, then the 1.5 payment would be for the full 12 hours of work.

2. TCE EMPLOYEE

See Section 255

The employee will submit their working hours on form F401 available on ROSS through FormFlo.

The TCE entitlement will be calculated by Pay and Compensation Branch.

C. CLAIM HOURS:

Any C/M that begins their work shift on the Statutory holiday is entitled to make a claim for overtime. The shift must begin between 0001 hours and 2359 hours on the Statutory holiday to be eligible.

A C/M scheduled to work 0700 to 1900 hours on the day of the Statutory holiday would be entitled to make a claim for overtime.

A C/M that is scheduled to work 1900 to 0700 hours that begins on the day of the Statutory holiday would also be entitled to make a claim for overtime.

If the C/M was scheduled to work 1900 to 0700 hours on the day prior to the Statutory holiday, they would not be able to make a claim for the Statutory holiday. They would be entitled to compensation of 8 hours at straight time for being on a regular day off on the holiday.

Time off when scheduled to work a Statutory Holiday (DPH) will first be observed as 8 hours off for the Stat with the 4 hour balance of shift being taken off as annual leave or LTO time. It will be shown in the scheduled shift column as: Stat Off/AOL 4 hrs or Stat Off/LTO 4 hrs, etc.

D. CLAIM PROCESS:

You will submit your claim on form 1112 utilizing FormFlo on ROSS.

You will submit your claim to your Watch Supervisor within two (2) weeks of incurring the overtime.

In the case of a Watch Supervisor, they will submit their claim to the DOCC Ops

Commander within two (2) week of incurring the overtime.


SECTION: 250

TITLE: SUBMISSION OF 1393 EXPENSE CLAIMS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy standardizes the process of submitting 1393 expense claim forms.

1. All travel expenses must be authorized in advance. DOCC staff will normally only incur expenses when associated with courses out of the Division or attendance at court cases, or on special requirements as authorized by the DOCC Manager.

2. The amounts eligible for claiming the different expenses can be found in the on-line Admin Manual, Section VI.1. (Travel Directive).

Section K: Accommodation expenses

Section L: Meals and Incidental expenses

Section P: Miscellaneous expenses

Appendix V1-1-1: Kilometre expense rates for private vehicles

3. Submit the form 1393 claim to the DOCC Manager for approval and payment.


SECTION: 255

TITLE: TCE CLAIM FORM F401

SUPERSEDES/RESCINDS:

EFFECTIVE DATE: 2002-11-23


This policy establishes a uniform and standard policy of submission of F401 by Temporary Casual Employee's (TCE).

A. GENERAL

1. The F401 form is the certified pay document that generates payment for hours worked. As such, it must be completed accurately, reflecting the actual hours worked within the pay period.

2. The F401 must be retained in the personal possession of each TCE and is not to be left lying around insecure.

3. Each claimed shift must be supported with the appropriate Watch Supervisor's initials. It is the TCE's responsibility to obtain these initials at the end of each scheduled shift. Shifts claimed but not supported with the supervisor's initials will not be paid.

B. TCE RESPONSIBILITIES

1. At the beginning of each pay period, TCE's should complete form F401 on FormFlo (or locally produced form), reflecting their scheduled shifts for the next two weeks. Unscheduled days should be left blank in the scheduled shift column. Indicate the number of scheduled hours worked in the appropriate column and enter the eligible hours for Shift Differential in the S/D column. The minimum to claim shift differential is a 2 hour claim. Shift differential is payable for hours outside of the 0800-1600 hour time frame. For example: a scheduled shift of 0700-1600 hrs would have no S/D payable as it is under the minimum of 2 hours. A scheduled shift of 0700-1700 hrs, would incur two hours of shift differential. The hours do not have to be consecutive, ie: 1 hour from 0700-0800 and 1 hour from 1600-1700 would allow a 2 hour claim. On a 0800-1800 hour shift, there is 2 hours payable for shift differential (ie: 1600-1800 hours). On a 0700-1900 hour shift there is a 4 hour claim for shift differential. On a 1900-0700 hour shift there is 12 hours payable as shift differential.

2. Any additional shifts and/or changes to the scheduled shifts will be then be made on the F401 with pen and ink. White out is not permitted.

3. At the end of each scheduled shift, obtain your supervisor's initials for that shift.

TCE shifts outside of regular D1 and N1 shifts (ie: 1600-0200 hours) will require the supervisor's initials from both on coming and off going supervisors.

4. Any ODS/AOL hours or shifts will be noted in pen and ink on the original F401. If the shift is 0700-1900 and the employee is ODS from 1800-1900 then the original shift shall be inserted in the Shift column and a pen entry shall be made of ODS 1800-1900 in the Shift column.

5. At the end of each pay period and within 7 days, forward the completed forms to the DOCC Ops Commander for unit commander signature and processing. Complete an OnLine Leave entry and/or attach any ODS forms GC178 and/or medical certificates with the F401 at this time.

6. Do Not complete the "Extra Hrs Worked" column on the F401. This is calculated on the reconciliation form used by the DOCC Ops Commander at the end of the 6 weeks. Basically, anything above 240 hours becomes payable at the overtime 1.5 rate. When the schedule is released, most of the TCEs are at 240 hours. However, as we progress through the 6 week period, the TCE may pick up one or two additional shifts. It is not the additional shifts that become overtime shifts, it is the 1 or 2 shifts at the end of your 6 week period that become "excess beyond 240".

7. Incomplete forms will be returned for correction which may delay receipt of

payment. TCE's are encouraged to retain a file copy of each F401 submitted.

C. STAT HOLIDAYS WORKED

Show the scheduled shift in the shift column and claim the number of hours worked (ie: D1=12 hrs) in the hours column. Then, in the "Hrs Wkd on DPH" column - show 8 hours. You are then paid 12 hours at your regular rate (1.0) as part of your 240 hour total, plus you receive 8 hrs X 1.5 rate. This is consistent with PSE pay procedures. You may question as to why you're working 12 hours on a stat and only getting paid 8 hours of overtime. The reason is because anything over 8 hours on the stat (for a 12 hr shift - this would be 4 hours) is then part of another day through the averaging of 40 hours/week in 6 weeks. At the end of the 6 week period, we then lump all "excess" hours over 240 plus any DPH hours as "overtime" at the 1.5 rate.

D. STAT OFF

When you are not working on a DPH, show in the scheduled shift column "Stat Off" and claim the following:

40 hour contract - 8 hours in the "Hours" column.

30 hour contract - 6 hours in the "Hours" column.

20 hour contract - 4 hours in the "Hours" column.

This only applies to Term TCEs and does not apply to "As and When" TCEs.

E. Ops Commander RESPONSIBILITIES

1. Process all F401's as quickly as possible ensuring completeness and accuracy of each form. Each claimed shift must be supported with the appropriate supervisory initials or the form will be returned to the TCE.

2. Capture hours claimed (less ODS and DPH hours) for sick leave credit

calculations.

3. Ensure an OnLine Leave entry has been made for all appropriate ODS time taken.

4. Hand deliver all pay documents directly to the Pay and Compensation Branch office.


SECTION: 260

TITLE: TIME OFF FOR VOTING IN ELECTIONS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy ensures that employees are aware of what time off from work they are allowed for voting in elections.

A. ELECTION ACT

Sub-Section 148(1)

Every employee who is qualified to vote shall, while the polls are open on polling day at an election, have three (3) consecutive hours for the purpose of casting his/her vote and, if the hours of his/her employment do not allow for those three (3) consecutive hours, his/her employer shall allow him/her such additional time for voting as may be necessary to provide those three (3) consecutive hours.

Sub-Section 148(2)

No employer shall make any deduction from the pay of any employee or impose on or exact from him/her any penalty by reason of his absence from his/her work during the consecutive hours that the employer is required to allow him pursuant to subsection (1).

Sub-Section 148(3)

The hours for voting referred to in subsection (1) shall be granted at the convenience of the employer.

B. Scenario 1: (Majority in admin work)

I am scheduled to work from 0800 hrs to 1600 hrs and the polls are open from 0800 hrs to 2000 hrs, I am not entitled to time off from work since I have a full three (3) hours available after work before the polls close.

C. Scenario 2: (Shift workers)

I am scheduled to work from 1000 hrs to 1800 hrs and the polls close at 2000 hrs. I am entitled to either one (1) hour late for work in the morning or one (1) hour early departure from work in the afternoon. Again to ensure I have a full three (3) hours.

D. Scenario 3: (Shift workers)

I am scheduled to work from midnight to 0800 hrs the day of the election and the polls open at 0800 hrs. Again I am not entitled to time off from work since I have all day to go and cast a ballot.

E. GENERAL
  • The hours shall be at the convenience of the employer, not the employee.
  • The polls are usually open from 0830 hours to 2030 hours in all ridings in Saskatchewan with the exception of the Battlefords-Lloydminster where the polls are open from 0730 hours to 1930 hours.


SECTION: 265

TITLE: WORKING HOURS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy establishes shift starting times and procedures ensuring effective shift changes.

A. SHIFTS:

The Divisional Operational Communication Centre operates two (2) main twelve (12) hour shifts. Shift one (1) covers the hours of 0700 hours to 1900 hours. Shift two (2) covers the hours of 1900 hours to 0700 hours. These are the main shift change times and require a briefing/turnover with the previous operator. There are also other assorted shifts worked in the DOCC, however, normally they do not require a briefing/turnover by operators. These shifts are normally less than a full twelve (12) hour shift.

B. REPORTING TIMES:

The oncoming operator must be in attendance 15 minutes prior to shift starting time. This would be at 0645 hours and 1845 hours. At this time you should be ready for your briefing and turnover from the previous operator. You will have made your stop in the locker room, kitchen, etc prior to this time.

A TCE that is scheduled to work a shift other than a D1 (0700-1900) or a N1 (1900-0700) shall ensure they arrive for duty early enough to ensure that the employee is ready to commence work at their designated start of shift time.

C. BRIEFING:

The relief briefing will cover all active incidents that are currently in progress. It will also include any new or temporary measures that are currently in effect. It is also desirous to have the briefer give a review of the major incidents that occurred during their shift.

D. CHANGEOVER:

Once the oncoming operator has been briefed and is aware of what is going on, you will switch positions with the briefer. The departing dispatcher will commence the CIIDS turnover process, followed by the relieving dispatcher signing in with their own log on name/password.

E. DEPARTURE:

The relieved operator may depart the DOCC at this time. In preparation of shift turnover, all personnel will ensure their respective workstation area is neatly organized, clean, and free of personal belongings as a courtesy to the oncoming staff member.


SECTION: 301

TITLE: CELL BLOCK TELEPHONE NUMBERS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will instruct all employees of DOCC on how to handle requests for information of subjects currently in RCMP gaols (cells) throughout the province.

A. BACKGROUND

The employees of DOCC receive numerous requests from the general public as to who is currently in the RCMP cells or whether such and such a person has been picked up.

B. POLICY

These requests are not an operational request and as such the enquiring person from the general public shall be advised to call the appropriate Detachment during normal working hours. The person can also recall the Detachment and leave a message on the Detachment's message manager, and someone from the Detachment will return their call when available.

C. EXCEPTION

While handling these types of calls, bear in mind the difference of lawyers attempting to contact prisoners that are being held in our Detachment cells. A lawyer's call is much different in that it is not an inquiry - it is a "right to counsel" and we must not hamper this particular legal process.

In this instance you would take a message and pass the message along to someone from the Detachment as soon as possible so that they may arrange a return call.


SECTION: 310

TITLE: MONITORING/CHANGING LOGGING RECORDER TAPES

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the changing of the logging recorder tapes.

A. POLICY

The Watch supervisor will check the logging recorder on arrival for duty to ensure that the tape is presently being recorded. An entry will be made in the recording log as to which tape is currently recording and the percentage of tape that is remaining.

The Watch supervisor will make periodic checks throughout the shift to ensure that the recorders remain working throughout the shift. When the time remaining on the tapes approaches 10%, the tape shall be changed to the next available tape by the Watch Supervisor or their delegate. If the tape is left to run to completion, an audible alarm will sound to alert the DOCC personnel to the malfunction.

At certain times, a malfunction will occur with one of the recording tapes. An alarm will sound to attract attention. When this transpires, the Watch Supervisor or delegate will attempt to restart the logging recorder, however, at times the current recording tape must be exchanged for the next available tape.

When a tape is exchanged for the new tape, a log book entry will be made as to the start and stop times of the current tape and for the new tape.

B. GENERAL

Changing Dictaphone Logging Tape

  • Login to the ProLog Computer by first selecting the proper computer system. To select the ProLog computer, press "Control" and then "1". Then click on the "Lock" in the top left corner and enter your name and password as provided to each operator.
  • Open up the "Deck Status Overview" dialogue box if closed. To open the dialogue, click on the icon to the right of the padlock on top left corner of the screen.
  • DRM 1 - Lower deck in the equipment room. Used for DOCC recordings

DRM 2 - Upper deck in the equipment room. Used for DEOC recordings.

  • Each deck has a hardrive (Deck A), and two data tapes (designated Deck B & C).
  • If the data tape has run out, the new deck will have automatically started. If this is the case, you can skip to the changing tape section "6". You will have to judge the time that the previously tape stopped and the new tape started and notate this time in section "24".

If the tape has not started, you will need to manually start recording on the next deck and stopping the current deck. To do this, while in "Deck Status Overview", double click on the tape deck that you wish to start. The deck should be shown as "Ready".

Click on "Record" and note the time. You will need to enter the time in the Tape Book in the equipment room.

You can now close this dialogue box by clicking on "Close" or clicking on the "X" in the top left corner.

  • You should be back at the "Deck Status Overview" screen.
  • You now want to "stop" the deck that is full or needing to be changed. To do this, double click on the deck that you wish to stop so that you can change the tape to bring up the dialogue box.
  • Click on "Stop". You will see a dialogue on the right hand side displaying "Stop Recording".
  • Click on "OK".
  • The dialogue on the right hand side will change to "Writing Index".
  • When it has finished "writing the index", "Stop" will show on the right hand side.
  • Click on "Eject". A dialogue box will pop up stating "Continue to Eject?". Click on "OK" to continue.
  • On the right hand side, you will see "Unloading" displayed.
  • Once the "unloading" process is completed, the display will change to "No Media".
  • If you were to try and format from this screen at this time with a tape that has been previously formatted utilizing the Dictaphone computer, you would receive a dialogue screen of "User Does Not Have Access To This Tape". If you receive this message, you will need to continue to section "39".

Click on "Close".

  • This will bring you back to "Deck Status Overview" screen.
  • You now have to go into the Equipment Room to continue the removal of the tape.
  • Remove the tape from the deck and store in the drawer tray.
  • Insert the "cleaning tape" into the empty deck to clean the tape heads of the machine.
  • Notate the "date" on the tape case of the cleaning tape.
  • Once the heads are clean the cleaning tape will automatically eject.
  • Take the next tape to be used and insert the tape into the deck drive. The display will flash "Load" and if a new unformatted tape is being used, "New" will show. If a previously formatted tape is being used "Stop" will show when done.

Note: If you left the "Deck Status Overview" screen open at the ProLog computer, the indication will show "Busy".

  • Place the "empty" tape case in the drawer tray in an upside down position (ie with the tape number opposite to the rest of the tapes).
  • Fill out the "Tape Book" with the "Stop" time that you previously had noted while at the Pro Log computer, the date and the operator's initials.

Insert the new tape number that you placed into service with the same time, date and operator's initials.

Fill out the clipboard sheet with details of the "tape change" (ie tape percentages on decks, notation of "Tape Change, etc").

  • Return to the ProLog computer to continue with the process.
  • Open up the "Deck Status Overview" screen if previously closed and click on the tape that you have just changed. If a dialogue box comes up stating "User does not have access to this tape" continue to section "39". This indicates that the tape has been previously formatted utilizing the Dictaphone computer system in the Equipment Room.

If you are putting a new tape into service or a tape that has never been formatted by the Dictaphone computer you will be able to continue the process at the ProLog computer.

  • Open up the "Deck Status Overview" screen and click on the tape that you have just changed.
  • If this is a new data tape a dialogue box will show up stating "Dat Tape Needs Formatting",

Click on "OK".

If the tape has been previously formatted utilizing the ProLog, and the tape is not an unformatted new tape, then continue to section "32".

If the tape is a new unformatted tape, proceed to the next section (29).

  • A dialogue box will then come up showing "Media Not Formatted". You then have a choice of "Eject" "Format" or "Cancel".
  • Click on "Format".
  • The right hand side will show "Formatting". The formatting will go from 0% to 100%.

When the formatting has reached 100%, "Stop" will show on the right hand side of the display.

  • Click on "Ready". A dialogue box will open up with the following menu:

- Append Recording

- Overwrite Recording

- Format Media

- Disable Audio Backfill

  • Click on "Format Media" and then "OK". The ProLog will now go through the format scenario once again (this format should be proceed in a quicker time). Dictaphone suggests that all tapes should be double formatted to ensure a thorough cleaning of the previous information and to utilize the ProLog computer for the final format.

The display on the right hand side will show "Formatting" and will change to "Stop" when done.

  • When the formatting stops, click on "Ready" once again.
  • The dialogue box will come up again. This time you will click on "Overwrite Recording", and then "OK".
  • The display on the right side will now show "Positioning" and the "Ready" light will be flashing.
  • When this is complete, the right hand side will show the word "Ready".
  • Click on "Close"

Go to step 53.

  • If you received "User Does Not Have Access To This Tape" from above, then you will need to continue the next step at the Dictaphone computer in the Equipment Room.
  • At this time you will need to "login" to the Tape Deck to continue the process. You do this by pressing 8 - 1's on the keypad of the tape deck.
  • Press the "Deck Select" button to the deck that is showing "Stop". There should be a black highlighted box around the deck icon.
  • Press "Contents" button.
  • Press "Format" button.
  • Press "OK" button.

The display should now be showing "Format" and flashing. The formats needs to go from 0 % to 100%. When completed, "Stop" will be displayed.

  • Return to the Pro Log computer to continue with the process.
  • Click on "Ready". A dialogue box will open up with the following menu:

- Append Recording

- Overwrite Recording

- Format Media

- Disable Audio Backfill

  • Click on "Format Media" and then "OK". The ProLog will now go through the format scenario once again (this format should be proceed in a quicker time). Dictaphone suggests that all tapes should be double formatted to ensure a thorough cleaning of the previous information and to utilize the ProLog computer for the final format.

The display on the right hand side will show "Formatting" and will change to "Stop" when done.

  • When the formatting stops, click on "Ready" once again.
  • The dialogue box will come up again. This time you will click on "Overwrite Recording", and then "OK".
  • The display on the right side will now show "Positioning" and the "Ready" light will be flashing.
  • When this is complete, the right hand side will show the word "Ready".
  • Click on "Close"
  • Log Off the Pro Log computer by clicking on the padlock and then "OK".
  • If you had previously logged into the tape deck in the Equipment Room, you will need to return to the Equipment Room at this time and Log Off the tape deck by pressing "Previous Screen" button, "Log Out" and then "OK".

You are now done changing the Dictaphone tape.

Directions for the changing of the tape will be found mounted on the wall in the equipment room by the logging recorder.


SECTION: 311

TITLE: TAPE REQUESTS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method by which Detachment members request copies of tapes for court or information purposes.

A. REQUESTING A TAPE

At certain times, Detachment members will require a copy of a phone conversation involving a member of DOCC and a complainant, or a copy of a tape with regard to a radio conversation.

The Detachment member shall put their request in writing and forward the request to the DOCC Operations Commander via ROSS e-mail or fax. The member shall advise the reason for the request, the times that are needed to be recorded, file numbers if any, and any other pertinent information that is available to the investigator.

The member will advise whether the original tape must be secured for court purposes. The recording tapes are usually reused after approximately 6 to 12 months. The request for holding of the original shall be received prior to this. If there is a possible order to hold the tape, advise at the onset and the original tape will be pulled from further circulation.

B. DOCC Ops Commander

The DOCC Operations Commander will receive all requests for tapes from the radio/phone system. The priority of the request will decide whether to delegate the task of recording the call to the Watch Supervisor or the Operations Manager.

If the original recording tape is to be held pending court action, the DOCC Ops Commander will secure same in the locker that is maintained for securing the tapes. The tape will be secured in an envelope with sufficient details to ascertain reason and who requested same.

Supervisors will treat the tape as an exhibit which must be appropriately dated, timed, and initialled.

C. GENERAL

Directions for making a recording can be found mounted on the wall in the equipment room by the logging recorder.


SECTION: 312

TITLE:

TITLE: Com Log

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


LOGIN: user

PASSWORD: password

Comm Log Server: 142.72.5.85

The Comm Log Server (address) should be set to 142.72.5.85 automatically, however, if the system is not logging in, check the address to ensure this number is showing. If it is showing 000.00.0.00, then type in the 142.72.5.85 address and click on enable system.

Local Configuration:

The local configuration time should be set at -06:00:00 during the winter months and set at -07:00:00 during the summer months.

Channel Selections:

Right click inside the right bottom box. Click on the channel filter and pick the channel you want to select by clicking on it once. Then rigbht click on the same line and select "include selected channel for filter".

This will add this channel to your list.

You can add CT01, CT02, CT03 or CT04.

After you have done this, your right box should show the channel you require.

Your message list should now only show the messages for the CT channel that you had selected. You may go in and select a channel for a dispatch line, but you will want to delete after you have listened to the call.

To listen to a particular call, double click on the line you want to cue up the call and then hit the green button for play. The red button is to stop the call. Double red lines are used to pause a call. To refresh your list of calls, click on the bottom right hand corner yellow arrow and it will bring you down to the most recent calls.

You may want to minimize the program so you have ready access to the program when needed.

COMLOG

Changing DVD

You will need to change the DVD on the ComLog when you or one of the DOCC users notice that a CD is showing overtop the ComLog icon on the task bar on one of the workstations or when you hear the alarm in the equipment room.

  • Login to the ComLog Computer by first selecting the proper computer system. To select the ComLog computer, press "Control" and then "3".
  • If the computer system has not been signed into, you will need to Login by using the following:

User Name: marcel

Password: marpass

  • Click on "OK".
  • You will now need to sign into the ComLog program. Double left click on the yellow "ComLog" icon. Once again you will get a dialogue box requesting a User Name and a Password.

User Name: marcel

Password: marpass

  • Click on "OK".
  • When you are logged into the program, you will notice along the top a hand holding a piece of paper with a red background flashing on and off. When the flash is off, you will notice that there is a picture of a cassette tape showing.
  • Click once on this red icon. A dialogue box will be brought up identified as Storage Status - N0004. Along the right hand side of the dialogue box you will see another a hand holding a piece of paper on a red background.
  • Left click once on this icon.
  • This will bring up a dialogue box labelled Storage Manual Operations. In the yellow part of the box you will notice information on which Archive needs to be changed.

As an example it may show the following:

Remove 1-002

Insert 1-004

  • Click on "OK" to close the dialogue box and this will bring you back to the Storage Status - N0004 screen.
  • You will note that one archive will be showing "Record" and the other archive will be shown as "Standby". The archive in Standby should match the information from the Storage Manual Operation screen you viewed previously.
  • Click on the "yellow padlock" on the right hand side of the archive that is in the standby mode. This unlocks the drive and allows you to remove the DVD cassette. If you leave the padlock in the locked position, you will not be able to open the DVD drive door.
  • Once you have unlocked the padlock, proceed to the Equipment Room to continue with the process.
  • The CVDS computer is mounted in the rack below the Dictaphone data tape storage drawer.
  • You will notice that the alarm is sounding a tone every 50 seconds. As well you should see a red light beside one of the DVD driver indicators. The red light will be beside the drive that is needing changing. As an information, if you notice a "yellow" light beside one of the archives, this means that 50% of the DVD in use has been used.
  • There are 2 DVD recorders mounted within the computer shell. The top recorder is #1 and the bottom recorder is #2.
  • Press the button on the appropriate DVD to open and eject the cartridge.
  • Insert the new DVD cartridge that was indicated on the Storage Manual Operation screen previously. Press inwards to close the drive door.
  • Return to the computer workstation to continue with the process.
  • Click on the "Lock/Unlock" to lock the deck once again.
  • Click on the "Red" icon to bring up the Storage Manual Operators once again.
  • Click on "Format"
  • A Warning Dialogue will come up saying:

"You are about to Format an Archive Medium. Any recorded data will be LOST!"

  • Click on "OK".
  • The dialogue box will close. The archive will show as "Formatting" in a black background. It will switch to "standby" when the formatting is done.
  • Click on the "X" in the top right of the screen to close the dialogue box.
  • On the top of the screen you will now see a "Yellow" icon with a "black" exclamation mark. Click on the exclamation mark to open up the "Status Events" dialogue box.
  • On the right hand side of the dialogue box you will see a "garbage can" and a "red/yellow circle" underneath. This is the "Alarm Reset".
  • Right click on the circle icon. It will then reset the alarms and then the circle icon will disappear.
  • Click the "X" in the top right of the dialogue box to close out of the dialogue box.
  • Click on the "_" on the top right to minimize the program to the task bar or click on the "X" to close the program. You can leave the program minimized onto the task bar to allow easier access the next time or close it out all together. Either method will still allow the ComLog to still function at all of the workstations that it is installed at.
  • If you check in the Equipment Room you will now note that the "red" light by the Archive is now out and the "alarm sound" will no longer be sounding.

The process is now complete. You may leave the computer on the ComLog or return it to the ProLog screen (normally left on the ProLog screen).


SECTION: 315

TITLE: COURTESY ON THE PHONE

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the courtesy that shall be exhibited while answering complaint phones in DOCC Saskatchewan.

A. POLICY

All callers have certain expectations when they call the Police.

The Complaint Taker will always speak with a calm, competent, decisive voice tone.

Do not use jargon or slang that the caller may not recognize or understand.

Use proper English

Do not use abbreviations that would only be known to the Police community. ie: PS - Police Service, GIS, MCU, etc. As well the operator should not be referring to Police officers as members. The term "member" is understood by all that work in the police environment, however, to the general public that have had little or no dealings with the Police, the word member concatenates an enrollment in some organization, but does not say what organization. The more correct way to advise the caller would be to use the term "Police Officer".

Display interest in the caller

Treat every call as if a member of your family is the one making the call.

Take note of the caller's name, and use it when and where appropriate.

Avoid voice inflections, or sounds that may convey an impression of boredom or indifference, such as heavy sighs.

Explain waits. If you are going to put a caller on hold, advise the caller and explain why if possible. ie: "I have to put you on hold as I have another urgent calling coming in".

The Complaint Taker will not be able to always satisfy the caller's desires or wishes. This may be because it is not a police matter. Always attempt to provide the caller with an acceptable alternative. Suggest other agencies, service groups that may be able to assist them.

The Complaint Taker can suggest alternate action that the caller may take, but "NEVER" give legal advise to the caller such as "I'd sue him if I were you". Leave that to the lawyers.

In the absence of specific policy or procedure, use common sense and your best judgement to resolve the situations.

If you do not know what to do, ask your supervisor for assistance.

B. GENERAL

Many complaints in reference to call takers handling of a call for service result from the caller's frustration rather than from a specific complaint about the call taker's actions or inactions.

Remember, the community expect that you will be able to handle the problem.

Failure on the part of the call taker to provide acceptable alternatives may generate frustration and belligerence on the part of the caller.


SECTION: 320

TITLE: CRIME STOPPERS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method of handling the Crime Stoppers Tip Phone.

A. BACKGROUND

The Crime Stoppers Tip Phone has been installed in Amtrak Communications to have it answered when the Crime Stoppers office is not manned. This is predominately during the evenings hours, weekends, and statutory holidays.

B. POLICY

All Crime Stoppers calls are to be anonymous. Callers are not to be asked for their name or their telephone number. If the information is given freely, you are not to record the name or the telephone number. The Crime Stopper policy states that when the name of the caller is known to the police, the caller is not eligible for a reward. The Crime Stopper Board only deals with anonymous callers.

The Amtrak operator will record the tip information on a Crime Stopper's form located at there place of employment. The essential information is: when, where, who, what and how. In the narrative details of the form, the term "caller" should be used rather than the term of he or she.

The caller is to be advised to contact the Crime Stoppers office in fourteen (14) days, Monday to Friday, between the hours of 0800-1600 hours for an update.

The Amtrak operator will print out the Tip form and fax it to the police agency having jurisdiction for the offence. If time is of essence, then a telephone call shall be made to the agency to pass along the information.

C. GENERAL

When you receive faxes from Amtrak regarding Crime Stoppers calls for Estevan please send copies to both Estevan PS and Estevan Detachment.


SECTION: 330

TITLE: PERSONAL TELEPHONE CALLS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method of handling personal telephone calls while at work.

A. POLICY

The design of the telephone system in DOCC for the Dispatchers was to have a single incoming line to maintain some control on the amount of calls that would be received at the Dispatcher workstations. More than one line means the Dispatcher could be tied up on the phone more, which detracts from the radio duties.

A down room was provided with an "unrecorded" telephone line meant for the operator's use while on their breaks, etc.

At some times it is very quiet at particular workstations. The operator feels they can do some business via the telephone without taking away from their primary response duties, however, at times the calls can snowball into a longer time than was initially planned. This opens the DOCC to criticism and possible problems.

If in the Dispatch or Complaint position, and you have to make a short outgoing call, the operator will use one of the former PMRS lines (4572, 4573, 4574). As well you can use one of the "park" lines (4575, 4576, 4577, 4578 or 4579) to call out on.

An operator can also pre-arrange a time to call family members in advance and then ask the supervisor for a scheduled break at that time to make the call from the down room. This break would be considered part of your meal break or your scheduled 15 minute breaks and will not be in addition to these break times.

When a family member calls on the single local line, transfer the call to one of the park lines. While receiving these personal calls on one of the park lines, the operator must realize that they must maintain their work ethic to their prime duty. If it appears that the call will last for more than a few seconds, arrange for a break and call the family member back from the down room.

While operators are at work, it is imperative that the "work lines" remain open to our customers, the members in the field or in the case of Complaint Takers, for the Dispatchers to call them, etc.

B. LONG DISTANCE CALLS

If the employee will be making a personal long distance call, the call shall be made by the

use of a personal calling card or by third party charging to your home number. If under

extenuating circumstances this is not possible and you must make the call from work, then

you shall contact the DOCC Manager to ascertain the charges for the call and remit the cost of the call to the Receiver General for Canada through the DOCC Manager.


SECTION: 335

TITLE: PHONE PROCEDURES

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


From the inception of DOCC Saskatchewan, we have been guided by the policy that "All requests for police assistance will be documented and dispatched". The method of documenting the call has evolved from the pen and paper to the CIIDS system. The time (or when) the event will be dispatched remains at the discretion of the dispatcher. This includes carrying the request for assistance over until a member is on duty.

While there is a very fine line and a grey area in complaint taking, DOCC Saskatchewan will process all urgent and routine requests for police assistance from the general public. This does not mean that the Complaint Taker cannot offer a suggestion to the caller regarding "pressing 2 and leaving a message" for administrative or personal type phone calls. However, if the caller insists on contacting the member on patrol, then their wishes shall be abided by. The prime objective of the RCMP is to require the general public to only have to make a single phone call to obtain police assistance. The general public are our customers and such the RCMP is committed to remaining the "Force of Choice" for policing in the Province of Saskatchewan. This means we shall satisfy our customers requests for service/assistance.

With the advent of Community Policing, CAPRA the general public have been requested to be more involved in providing support and assistance to combat crime in their communities. DOCC Saskatchewan is an integral part of the process in that we are the initial point of contact to the police community.

DOCC Saskatchewan will take the general public's complaints and request for police assistance even if they are considered a routine request. We are obliged to provide our customers with "One call service" on requests for assistance on requests that require police action or attention.

A. POLICY

All incoming calls through the ACD system should be answered as promptly as possible.

The service level for DOCC Saskatchewan is to answer 75% of the calls within ten (10) seconds.

Operators shall attempt to answer the incoming call on the first ring. Each ring is approximately 5 to 8 seconds. A call answered after the second ring would be 10 to 16 seconds.

When all Complaint Taking operators are busy on the phone and another call comes into

the queue, if your current call is not urgent, you will advise the caller that you are going to put them on "hold" as you have another call incoming. Park the caller and answer the incoming call. Ascertain from the caller if the call is urgent. If not, advise the caller that you will put them on "hold" as you have another call to take care of. Park the call and go back to your initial call and when finished, return to the second caller.

If a third call comes in and all other operators are tied up with "Urgent" calls, you will have to put the caller on hold once again and answer the third call.

Always advise your caller that you are putting them on "hold". If the callers are not advised of this fact many will hang up and recall. They will feel they got disconnected from the initial call or you hung up on them.

A Complaint Taker who is available to accept an incoming call will assist the other Complaint Taker who has parked an incoming call. They will ascertain from the original Complaint Taker if they have started an event or not on the parked call. If the Complaint Taker has not commenced recording an event, the available Complaint Taker shall answer the parked call and process as a normal incoming call.

All Complaint Takers must ensure that a parked call is handled as soon as a Complaint Taker is available so that the caller is not left in the "hold" state for extended periods of time.

B. GENERAL

DOCC Saskatchewan is considered a front line point of contact to the general public and to the police community. As well we are considered a support section to the RCMP community. As such we are obliged to supply support/assistance to all members of the RCMP, whether they are considered a user of DOCC or not. If they are a component of the RCMP, then they are entitled to DOCC's service.

As the main answering point for the RCMP in Saskatchewan, DOCC Saskatchewan shall accept all collect telephone calls from any point within Canada.


SECTION: 340

TITLE: RELEASE OF MEMBERS'S HOME PHONE NUMBERS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method of releasing member's home numbers.

A. POLICY

DOCC Saskatchewan will not release a member's home number to anyone of the general public.

If it is another RCMP member requesting the number, the DOCC employee must be able to recognize the requesting member's voice or somehow identify that the person calling is an actual member who is entitled to the home number. If the DOCC employee is not satisfied then the number will not be given out.

The DOCC employee may release the member's home number if the call is showing on call display as originating at a RCMP phone number.

There are some RCMP members who have indicated their desire not to have their home numbers given out to anyone (including other RCMP members or other police officers). Their desire must be met. Under no circumstances will the home phone number be given out to anyone.

As a last resort, the DOCC employee can call the member at home and request whether they will allow you to give out their number to the person who is calling.

The DOCC employee can also take the caller's name and telephone number and then call the member at home and pass the information onto them that the caller wishes them to call them back.

If the call sounds as if it might be urgent, the DOCC employee could call transfer the caller to the member's home number.

B. GENERAL

The DOCC employee may have to use unique methods of validation of the requesting member. The number could be faxed/CPIC'd to the Detachment, the requesting member could be asked for their regimental number or other unique information, the DOCC employee could phone the requesting member back via the phone number from DOCC's records, etc.


SECTION: 345

TITLE: REMOTE ACCESS TO PSAP ACD

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This will describe the method of changing the recorded message on the RCMP PSAP ACD system.

A. OVERVIEW

The supervisors require a method of changing the message in the ACD due to current conditions that were happening throughout the province. This could be a major storm throughout the province or even in a local area, but it should be relatively major. The phone lines will usually tell you that it is a major occurrence.

B. METHOD

The supervisor will access the Remote Access number that has been assigned to the RCMP's PSAP ACD. You would wait for the voice announcer unit to answer and respond with "Enter Access Code". The supervisor would then enter their Access Code as supplied by SaskTel. The announcer will respond with "Enter Command".

C. RECORDING A CALL DELAY ANNOUNCEMENT

After the "Enter Command" prompt, the supervisor would press "7". A confirmation tone will be heard, after which the supervisor should immediately start recording their message (30 seconds maximum). Pressing the "#" sign ends the recording. The announcer will respond with the "Enter Command".

D. TO LISTEN TO A MESSAGE

After hearing the "Enter Command" prompt, the supervisor would press "8" to listen to their message. If the supervisor has just recorded a message, they can also use the "8" key to listen to the message they have just recorded.

E. DURATION

When the current condition has restored to normal, the supervisor must ensure the message is once again changed to the standard recording.

F. GENERAL

Related directions and sample standard messages are posted on the wall in the

supervisor's office above the Perimeter System Monitor.


SECTION: 355

TITLE: TELEPHONE ANSWERING - DOCC SASKATCHEWAN

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the greeting on answering the phones in DOCC Saskatchewan.

A. COMPLAINT PHONE

The C/T phones in DOCC may be deemed but are not exclusive to be "Emergency" or "Urgent" type calls that have been transferred from a Detachment message manager. It is sufficient to answer the call with "RCMP Communications".

B. COMPLAINT TAKER INTERNAL LINE

The internal lines at the Complaint Taker positions are unlisted numbers that the general public and members in the field should not be calling. When the lines are answered it will be sufficient to answer with a "Hello", "Complaint Taker 1, 2, 3, 4". ie: Hello, Complaint Taker 1 or 2 or 3 or 4.

C. DISPATCH ZONES

There should not be calls being received on the phones at the Dispatch positions from the general public, however, you will be receiving calls from various members at the Detachments, Complaint Takers, or other Dispatch operators.

The phone shall be answered with a prefix that the caller has reached the DOCC or the RCMP or Regina Control at a minimum. The operator's given name, or the zone that the caller has reached may also be spoken.

ie: DOCC, Zone 1, John speaking; or DOCC, John speaking; or DOCC, Zone 1, or

RCMP, Zone 1, John speaking; or RCMP, John speaking; or RCMP, Zone 1, or

Regina Control, Zone 1, John speaking.

D. GENERAL

If you are busy on the radio when you are answering the phone; request if the caller can

"hold". Wait for the caller's reply in the affirmative before sitting the phone down.

The phrase "telecomns" is no longer appropriate to our operation and is not to be used when answering the phones. Suggested references include OCC, DOCC, Communication Centre or Comcentre. "Telecomns" is the retained abbreviation utilized by our Area Telecomns Services (ATS) radio technicians.


SECTION: 360

TITLE: TELEPHONE MESSAGES

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method by which Complaint Takers take telephone messages.

A. POLICY

DOCC Saskatchewan is predominately an "Urgent" call centre, however, at times it will be necessary to accept and pass along "Urgent" messages to the field members.

The operator shall take all information in reference to the person calling. Do not assume that the person for whom the message is intended will know who called, how to contact the caller, or what the message is in reference to.

Always attempt to obtain full (first and last) name of the person calling and a call back number. Even if the caller insists that the person will have the number, get a number anyway. When obtaining cell phone numbers, confirm the area code as 306, do not assume.

An "External" message shall be forwarded to the correct Dispatch Zone where the telephone message is intended. If the call is extremely urgent, make sure you make note on the message that it is so. Sign the message so that the Dispatch operator can request clarification or other information on the message.


SECTION: 401

TITLE: DISPATCHER RESPONSIBILITY ON RECEIVING A MOBILE'S TONE

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method by which the Dispatch operators acknowledge the calling Patrol unit.

A. POLICY

When a mobile tones into the DOCC, the FleetNet system generates a tone back to the mobile. This tone is a confirmation to the member in the mobile that they've successfully obtained a channel into DOCC. If the member in the mobile does not hear the confirmation, the connection did not work and the mobile should tone the DOCC again.

The Dispatch operator will attempt to acknowledge members tone-in requests. In the case when the operator is busy on another channel, a verbal "standby" will be given on the calling channel. This "standby" must be given within approximately ten (10) seconds of the mobile toning the repeater. The DOCC operator must advise the "standby" while the calling repeater RTT is showing blue on the repeater module on the C3 Maestro radio.

This will confirm that the operator is aware that someone is calling on a particular channel and avoid having the members to repeatedly tone in.

B. GENERAL

It is imperative that once a mobile has been advised to "standby", that the DOCC operator ensure they ultimately answer the mobile in a timely fashion. Failure to do so leaves the member stranded and waiting.


SECTION: 410

TITLE: PATCHING RADIO CHANNELS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy establishes when a patch will be performed on the FleetNet radio system.

A. GENERAL

Patching is a problem in the FleetNet radio system. If one site in the whole of SaskTel's FleetNet system is out of service, then the system will not allow a patch to be set up. This site does not have to be a RCMP site, however, can be any of the approximate 180 sites in the whole FleetNet system. SaskTel continue to review this area and do have a work around, however, they have to manually delete the offending radio site from the complete system to allow the patch to be set up. This deletion is done by an operator stationed at the WestWire Centre (WWC) site in Saskatoon.

B. POLICY

The DOCC can accommodate an intra zone patch if the matter is urgent. The unit requesting the patch and the receiving unit must be within the same radio zone. A patch will be used only as an Operational Aid, and will be allowed between mobile patrol units or a mobile and a base station that have no other means of communication.

The requests to patch two repeaters in different zones, ties up two dispatchers and their radios. Due to the constraints in the present radio system, these patches are difficult to set up, are time consuming, and have a high rate of failure. This effectively cripples other communications while the patch is in progress. A patch between two (2) radio zones will normally only be completed in an absolute emergency or extenuating circumstances.

C. INFORMATION

The FleetNet system has a couple of preset patches established on each radio console. The Dispatcher only need to tone on the repeater channels and then activate the preset patch group for use.

When the Dispatcher is finished with the patch, they will not use the "Patch Clear" button to disable the patch. This will remove the list from the group. The Dispatcher will tone off the repeaters. They will then press the "ESC" button on the Patch View display to clear it from the screen. The Dispatch Menu button is then pressed to return to the normal working view of the radio.


SECTION: 415

TITLE: PAPS-RCMP RADIO INTERFACE

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the use of the interface patch between the RCMP and Prince Albert Police Service.

A. BACKGROUND

Interconnect capabilities between these two groups are available via FleetNet interfacing. The need had been previously identified by DOCC and our clients. The technical arrangements were made and the feature became operational 97-01-09.

B. POLICY

The primary purpose of this interconnect is to allow PAPS and RCMP vehicles to communicate with one another during "Emergency" operations, ie: bank robberies, high speed chases, etc. The interconnect is not to be used for such routine matters as requests to open garage door, office to office base station to base station communications; or for administrative communications such as court matters or file discussions. The patch feature may be utilized for warrant confirmations to or from RCMP patrol units within Zone 1. However, base station or office to office communications, even for warrant confirmations, must continue to be conducted via telephone or CPIC in support of our "mobile" communication priorities. Dispatcher to dispatcher (console to console) communications are permitted at the dispatcher's discretion.

C. PAPS

Mobiles (patrol cars and portables) will switch to the "RCMP Talk Group" and voice page Regina Control with their request for a patch. PAPS Dispatcher will also voice page the DOCC Dispatcher to obtain their attention. Should this fail, place a telephone call to the Zone 1 Dispatcher at 566-4557. During normal business hours (Monday to Friday, 0800-1700 hours), PAPS should continue to contact RCMP Detachments for warrant confirmations via CPIC/telephone. After normal business hours and on weekends, contact the DOCC Dispatcher to determine the availability of Detachment members for warrant confirmations within Zone 1.

D. RCMP

Primary users will be Zone 1 patrol units. Contact Regina Control as you normally would and request a patch to Prince Albert Police Services. When the DOCC operator advises you to "go ahead", voice page "Prince Albert Police" and advise the PAPS

dispatcher of your requirement. If this is for a warrant confirmation, advise Regina

Control of this fact on your initial contact. The DOCC Dispatcher will then prep PAPS with a message that we have a request for a CPIC confirmation when they are ready. The PAPS Dispatcher will then contact their "Central Records" and have them switch to the "patch talk group". They will then advise when the patch is available to the patrol member.

E. DOCC

Ensure "unselected audio" is maintained at a minimal audible level at all times. Be alert to voice pages from PAPS mobiles and/or dispatcher. When paged, select the PAPSRCMP talk group (A14) to commence conversation. If a patch is requested, build the patch as you would for another repeater site with the exception that the PAPSRCMP module does not have to be turned on (the same as our Broadview FleetNet). Similarly, use this procedure for patches going from RCMP to PAPS. Advise RCMP mobiles users to "go ahead" to "Prince Albert Police" when ready. This patch feature is primarily for emergency communications; and is expanded to increase warrant confirmation efficiency from patrol units only. It will be PAPS and DOCC Dispatcher's responsibilities to enforce and control same.

F. GENERAL

All users are expected to use proper radio procedures. Caution should be exercised in the use of 10-codes as our two departments have different codes. Problems and/or policy/procedural suggestions should be referred to the Manager, DOCC Sask., at [306]566-4568.


SECTION: 420

TITLE: SASKATOON CITY PS - RCMP RADIO INTERFACE

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the use of the interface patch between the RCMP and Saskatoon Police Service.

A. BACKGROUND

Interconnect capabilities between these two groups are available via FleetNet interfacing for emergency and other safety reasons.

B. POLICY

The primary purpose of this interconnect is to allow Saskatoon Police Service and RCMP vehicles to communicate with one another during "Emergency Operations", ie: bank robberies, high speed chases, etc. The interconnect is not to be used for such routine matters, ie: request to open garage doors, office to office base station to base station communications; or for administrative communications, ie: court matters, or file discussions. While base station or office to office communications must continue to be conducted via telephone or CPIC. In the support of our "mobile" communication priorities, warrant confirmations are permitted when the originator is mobile. Dispatcher to dispatcher (console to console) communications are permitted at the dispatcher's discretion.

C. SASKATOON POLICE SERVICE

Mobiles (patrol cars and portables) will voice call their Comcenter in the normal manner, and request a patch to the RCMP. SPS Dispatch will confirm the patch once established, and SPS member can voice call DOCC Dispatcher in Zone 2.

D. SPS DISPATCHER

The SPS Dispatcher will select the RCMP module and patch the RCMP module to the "City member group". SPS Dispatcher then clicks the "Talk Request" button, which translates to the RCMP's "RTT" (a 10 second Emergency, open voice call is available to the DOCC immediately following this). Once the DOCC answers, the SPS member can then voice call the DOCC and identify his patch location.

E. RCMP

Primary users will be Zone 2 patrol units. Contact Regina Control as you normally

would and request a patch to Saskatoon Police Services. When the DOCC operator

advises you to "go ahead" voice page "Saskatoon Police" and advise the SPS Dispatcher of your requirement.

F. DOCC

The Saskatoon City module will look like any other repeater module on the C3 screen. Voice calling will get the SPS Dispatcher. A patch then needs to be set up between the calling module (probably Saskatoon East) and Saskatoon City. Our patrol unit can then voice call the SPS Dispatcher and request a city member.

G. GENERAL

All users are expected to use proper radio procedures. Caution should be exercised in the use of 10-codes as our two departments have different codes. Problems and/or policy/procedural suggestions should be referred to the Manager, DOCC Sask., at [306]566-4568 or Sgt's Jim Hamilton or Kirk Dyck, Saskatoon Police Services, at [306]975-8300.


SECTION: 425

TITLE: SERM - RCMP RADIO INTERFACE

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will ensure all operators are aware of the interface and the correct manner to accomplish same.

A. BACKGROUND

Interconnect capabilities between these two groups are available via FleetNet interfacing. Technical arrangements were made and the feature was operational February 1998.

B. POLICY

The primary purpose of this interconnect is to allow SERM and RCMP vehicles to communicate with one another during "Emergency Operations". This would include night hunting in progress, high speed chases, etc. This is also available to enhance "Officer Safety" to both agencies. The interconnect is not to be used for such routine matters, ie: to determine section numbers of a particular offence, office to office base station to base station communications; or for administrative communications, ie: court matters, or file discussions. The patch feature may be utilized for warrant confirmations to or from RCMP patrol units province wide within the RCMP's VHF/FleetNet coverage area. However, base station or office to office communications, even for warrant confirmations, must continue to be conducted via telephone or CPIC in support of our "mobile" communication priorities. Dispatcher to dispatcher (console to console) communications are permitted at the dispatcher's discretions.

C. SERM

Mobiles (patrol cars and portables) will be advised by the Enforcement Centre (Echo Charlie) to switch to their province wide "RCMP COM" Talk Group and voice page Regina Control with their request for a patch. SERM Dispatcher can also voice page the DOCC Dispatcher to obtain their attention. Should this fail, place a telephone call to the appropriate Zone Dispatcher as follows: Zone 1 - 566-4558; Zone 2 - 566-4555; Zone 3 - 566-4556; and Zone 4 - 566-4554. During normal business hours (Monday to Friday 0800-1700), SERM should continue to contact RCMP Detachments for warrant confirmations via CPIC/telephone. After normal business hours and on weekends, contact the DOCC Dispatcher to determine the availability of Detachment members for warrant confirmations.


SECTION: 425

TITLE: SERM - RCMP RADIO INTERFACE

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


D. RCMP

RCMP Patrol Units will contact Regina Control as they normally would and identify

which Conversation Officer/Area they require a patch to. The DOCC Dispatcher will establish contact with the SERM Dispatcher via the C3 console and identify to the SERM Dispatcher which RCMP patrol unit (call sign) will be patched through. When the DOCC Dispatcher advises to "go ahead", voice page "Echo Charlie" and advise the SERM Dispatcher of your requirement.

E. DOCC

Ensure "unselected audio" is maintained at a minimal audible level at all times. Be alert to voice pages from SERM mobiles and/or dispatcher. When paged, select the "RCMP COM" talk group to commence conversation. If a patch is requested, the appropriate Zone Dispatcher will build the patch as you would for another repeater use with the exception that the "RCMP COM" module does not have to be turned on (the same as our Broadview FleetNet). Similarly, use this procedure for patches going from RCMP to SERM as described above. Advise RCMP mobile users to "go ahead to Echo Charlie" when ready. This patch feature is primarily for emergency communications; and is expanded to increase warrant confirmation efficiency from patrol units only. It will be the SERM and DOCC Dispatcher's responsibilities to enforce and regulate.

G. GENERAL

All users are expected to use proper radio procedures. Caution should be exercised in the use of 10-codes as our two agencies have different codes. Problems and/or policy/procedural suggestions should be referred to the Manager, DOCC Sask. At

[306]566-4568.


SECTION: 430

TITLE: WEYBURN PS - RCMP RADIO INTERFACE

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the use of the interface patch between the RCMP and Weyburn Police Service.

A. BACKGROUND

Interconnect capabilities between these two groups are available via FleetNet interfacing.

B. POLICY

The primary purpose of this interconnect to allow Weyburn PS and RCMP vehicles to communicate with one another during "Emergency" Operations, ie: bank robberies, high speed chases, etc. The interconnect is not to be used for such routine matters, ie: requests to open garage (bay) doors, office to office base station to base station communications; or for administrative communications, ie: court matters, or file discussions. The patch feature does allow for warrant confirmations to or from RCMP Patrol Units within Zone 4. However, base station or office to office communications, even for warrant confirmations, must continue to be conducted via telephone or CPIC in support of our "mobile" communication priorities. Dispatcher to dispatcher (console to console) communications are permitted at the dispatcher's discretion.

C. WEYBURN PS

Mobiles (patrol cars & portables) have access to DOCC via both of their FleetNet Talk Groups. However, initial contact with "Regina Control" must first be made by telephone from either the Weyburn PS Dispatcher, or by a mobile "I Call" (Individual Call) to the Zone 4 Dispatcher at 566-4554, identifying which talk group they require the patch on. During normal business hours (Monday to Friday 0800-1700), Weyburn PS should continue to contact RCMP Detachments for warrant confirmations via CPIC/telephone. After normal business hours and on weekends, contact the DOCC Dispatcher to determine the availability of Detachment members for warrant confirmations within Zone 4.

D. RCMP PATROL UNIT

Primary users will be Zone 4 Patrol Units. Contact "Regina Control" as you normally would and request a patch to Weyburn Police Services. When the DOCC operator advises you to "go ahead", voice page "Weyburn Police" and advise the Weyburn PS dispatcher of your requirement.

E. DOCC

When contacted on telephone by Weyburn PS, determine which Weyburn PS FleetNet talk group the Weyburn PS mobile is utilizing (WYBNPOL or WYBNEMER). Terminate the telephone conversation and establish radio communications with the Weyburn PS mobile. Build the patch as you would for another repeater site with the exception that the WYBNPOL or WYBNEMER modules do not have to be turned on (the same as our Broadview FleetNet). Similarly, use this procedure for patches going from RCMP to the Weyburn PS. Use the WYBNPOL module. Ensure the patch is not built into a conversation already in progress at Weyburn PS and then advise the RCMP mobile user to "go ahead" to Weyburn Police when ready. This patch feature is primarily for emergency communications; and is expanded to increase warrant confirmation efficiency from patrol units only. This will be the Weyburn PS and DOCC dispatcher's responsibilities to enforce and regulate.

F. GENERAL

All users are expected to use proper radio procedures. Caution should be exercised in the use of 10-codes as our two departments have different codes. Problems and/or policy/procedural suggestions should be referred to the Manager, DOCC Saskatchewan at 566-4568.


SECTION: 440

TITLE: PROVOST RADIO COMMUNICATIONS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This procedure will be followed by Regina Provost in regards to radio communications.

A. GENERAL

The frequent status changes that occur within the Provost section (especially within the City of Regina and the PCC), and the actual value in making these changes when the Regina Provost I/c and the guards/matrons are aware of the locations of the various provost members has been the subject of considerable discussion.

The logistics of keeping track of the 5 provost vehicles and the 9 members was felt to cause too much of an extra workload for the DOCC Dispatcher. It was determined that the best course of action would be for Provost to keep track of their own vehicles/members when they are working in the city of Regina.

B. POLICY

As long as the Provost member is in the city, or at the PCC, there will be no need to notify DOCC of any status changes.

Provost members will "log in" with DOCC when they will be travelling out of town. In addition to advising the DOCC of your "Intended Destination", also advise DOCC of the route the member will be taking, ie: travelling to Estevan via Hwy #33 to Stoughton and returning Hwy #39 through Weyburn.

To log in, tone the repeater and advise the DOCC operator that you wish to log in as you are departing the city. When the DOCC operator advises you to go ahead, give your PC call sign, your regimental number, the destination and the highway that you will be using.

At the end of the Provost member's trip, the DOCC Dispatcher must be advised via radio that the member is finished the trip and the PC can be removed from CIIDS. The DOCC operator will then remove the PU from the CIIDS system.


SECTION: 445

TITLE: VOICE RADIO BROADCASTS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method of voice broadcasting "Very Urgent" occurrences that may occur.

A. BACKGROUND

Very Urgent (life threatening Priority 1's) and Urgent (Priority 2's) are situations that may require immediate member on patrol awareness within a particular surrounding (zone) area. This might include suspect(s) and vehicle BOLF's, prisoner escapes, armed robberies and member safety issues (involving weapons) for incidents that have just occurred. While each situation has it's own unique considerations (time of day, age of the occurrence); examples such as a Break and Enter that occurred yesterday, or a routine stolen vehicle more than 2 hours old, should not normally or necessarily be considered a "hot"occurrence.

B. MEMBER EXPECTATIONS

If a member requires a voiced radio broadcast for a "very urgent" occurrence, they will supply the necessary information to their dispatcher, identifying which Detachments they wish covered, and by specifically requesting the information be "voice broadcast" to in service patrols via radio.

C. DISPATCHER EXPECTATIONS

The Dispatcher will accommodate a voice broadcast request within the Menu of Duties, radio traffic congestion, and dispatcher time availability, remembering that "response" to patrols units is the #1 priority.

The Dispatcher will use the "Warble" tone alert for 3-5 seconds to alert patrol units that a radio broadcast is to follow.

Announce the broadcast, providing sufficient time for patrol units to pull over and copy down information.

Confirmations are time consuming, but are to be requested if identified by the originator. The seriousness of the broadcast will also dictate this requirement.

D. GENERAL

Obviously, a radio broadcast on a quiet Tuesday night can be more easily accommodated than one on an extremely busy Friday or Saturday night.

DOCC Saskatchewan wishes to develop the atmosphere that when the "Member on Patrol" hears the warble tone alert, the broadcast that follows will be meaningful, applicable, and time relevant to their patrol safety.


SECTION: 450

TITLE: RCMP PURSUITS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will ensure that DOCC employees are familiar with the RCMP pursuit policy and what are the duties of the DOCC dispatcher.

A. HAZARDOUS PURSUIT

General

1. The safety of the public is of paramount importance. It is better to avoid or abandon a pursuit than to risk injury to any person.

2. A routine pursuit involves normal surveillance activity, intercepting and stopping vehicles for occupant checks, clocking speeders, or apprehending law breakers.

3. A hazardous pursuit develops when a member is attempting to stop a fleeing vehicle whose driver is:

1. Apparently resisting apprehension by ignoring emergency equipment or other signals to stop; and

2. Maintaining or increasing unreasonable speed in relation to pedestrian or vehicle traffic, road and weather conditions, or the safety of any person.

4. A hazardous pursuit will be initiated and continued only as a measure of last resort, when the seriousness of the offence and the necessity of immediate apprehension is judged to outweigh the level of danger created by the pursuit.

5. A senior NCO will either monitor a pursuit directly from a telecommunications center or be patched through to permit direct contact with the member involved in the pursuit. If a senior NCO is not available, then an NCO will monitor the pursuit.

1. If time and circumstances do not permit the establishment of a supervisory post, the senior member directly involved in the pursuit will assume control of the pursuit.

2. Telecommunications centers will keep an open channel on radio and tape communications between the members of a pursuit in progress.

6. No more than two police vehicles should pursue a fleeing vehicle. The second vehicle should maintain a safe distance behind the first pursuing police vehicle to provide backup assistance.

7. No criticism will be leveled against a member whose judgement dictates the need to discontinue a hazardous pursuit.

8. A pursuit will be abandoned when the risk to anyone becomes too great, when the pursuit becomes futile or apprehension by other means is possible.

9. A decision to abandon a pursuit may be made by:

1. The driver of a police pursuit vehicle,

2. The senior member directly involved in the pursuit, or

3. The supervisor monitoring the progress of the pursuit.

B. DOCC DISPATCHER RESPONSIBLITY

When a member reports that he/she is in hazardous pursuit of a vehicle, it is imperative that the DOCC dispatcher make note of the patrol unit's location, direction of travel, and the description of the vehicle that the member is pursuing and enter the information into CIIDS in the location field of the Patrol Update screen.

As soon as possible, notify the NCO i/c of the Detachment involved. If you are unable to contact a NCO from the Detachment involved, try and contact a NCO from a Detachment that may be providing assistance or a NCO that may be currently working the individual Dispatch zone (to allow a radio patch).

Once you have advised the NCO, contact any Detachments or PD's that may be in a position to assist and relay any information available to the Detachment or PD and request their assistance.

Leave the repeater channel open and monitor the channel. The PU modify screen on CIIDS shall be pinned and the information (with as much detail as possible) as broadcast by the member shall be typed in the "Location" field.

C. MANITOBA PURSUIT

If a pursuit will be travelling into Manitoba, the Dispatcher shall contact the Winnipeg OCC to implement a patch with the Manitoba patrol units and the F Division pursuing vehicle. The details can be found in CIIDS, User Defined, ID: man, Det: !!.

Southern Saskatchewan highways entering Manitoba (including Hwy 1), the direct phone line to the dispatcher is 1-204-984-1199.

For highways in central Manitoba/Saskatchewan (including Hwy 10 to Yorkton), the direct phone line is 1-204-984-1115.

D. ALBERTA PURSUIT

If there is indications that the pursuit will be travelling into Alberta, the Dispatcher shall

contact the appropriate Alberta OCC to request K Division assistance.

  • A pursuit entering Alberta, via Saskatchewan highway #14 (or South), contact Southern Alberta (Red Deer) OCC at telephone number: (403) 343-5551.

  • A pursuit entering Alberta north of Saskatchewan highway #14, contact Northern Alberta (Edmonton) OCC at telephone number: (780) 412-5300.

E. PURSUITS INTO THE CITY OF REGINA

Regina Police Service has a policy of not responding or assisting with pursuits that will be entering the city of Regina. Their policy is to not pursue offenders if other means are available to apprehend the offenders (licence plate, known subjects, etc).

F. PRINTING HISTORY OF PATROL UNIT

To assist in the preparation of the report by the patrolling member of the pursuit, the Dispatcher shall print a complete copy of the patrol units history from CIIDS on completion of the pursuit.

The printed copy will be left on the CSC's desk so that the information is available when and if the member requests a copy of the radio conversation.


SECTION: 460

TITLE: Regina Police Service - Pursuit Policy

SUPERSEDES/RESCINDS:

EFFECTIVE DATE: 2002-06-18


** SECTION L-29. PURSUIT POLICY

**L-29.1 Introduction

The first responsibility of every police officer is the protection of life and property. Motor vehicle pursuit that exposes the member, suspect or the general public to unnecessary risk of injury or death is inconsistent with that responsibility.

By their nature, the dynamics of vehicle pursuits can and do change drastically in a fraction of a second. The potential for loss of life is always present and because of this, vehicle pursuit should only be considered as a last resort, where circumstances justify the risks involved. Regardless of our intentions or the outcome of any actions, it is the circumstances upon which we made our decision that will determine whether or not a pursuit was justified.

Due to the inherent dangers associated with pursuits, the Service will make every effort to minimize their frequency and negative consequences.

('02-June-05)('01-Jan-15)

** L-29.2 Definitions

Pursuit - A pursuit occurs when a police officer operating a motor vehicle attempts to stop another vehicle, the driver intentionally ignores direction to stop and the police officer continues to follow.

('01-Jan-15)

Primary Unit - The unit that initiated pursuit is deemed the "Primary Unit" and will maintain that status throughout, unless immobilized or otherwise directed. The Primary Unit should be a marked two-person vehicle. The passenger assumes communication responsibility.

Secondary Unit - The closest available vehicle is deemed the "Secondary Unit" and shall be directed to join pursuit as the back-up unit.

Boxing - Boxing means the safe positioning of one or more police vehicles immediately around a stationary suspect vehicle to prevent its moving forward, backward or sideways.

Boxing should not involve planned contact by a police vehicle with the suspect vehicle.

Heading Off - Heading Off means intentionally driving a police vehicle into the path of a pursued vehicle in a manner that does not provide reasonable opportunity for the suspect driver to avoid a collision without taking evasive action. Heading Off will only be attempted in an extreme emergency.

Paralleling - Paralleling means intentionally following a pursuit along a parallel or similar route, whether or not speed is adjusted to catch up to or keep pace with the pursued vehicle.

Passing - Passing means overtaking another vehicle and moving ahead of it.

Pinning - Pinning means intentionally using one or more police vehicles to safely, physically contact and contain a stationary suspect vehicle. Pinning is not intended to disable or damage a suspect vehicle. The police vehicle(s) are used to pin the suspect vehicle against a solid object or another vehicle to prevent its movement.

Ramming - Ramming means intentionally using one or more police vehicles to physically contact a suspect vehicle whether it is moving or not, and by causing sufficient damage or otherwise, render it incapable of moving.

Roadblock - Roadblock means an intentional obstruction of traffic for the purpose of stopping one fleeing vehicle.

Tire Deflation Device -Tire Deflation Device means a device designed to deflate tires, issued by the Regina Police Service for that purpose.

('02-June-05)

L-29.3 General

(1) Every police officer has a responsibility to try to apprehend offenders. Nothing in this policy is meant to deter or excuse any member from fulfilling that responsibility. In the case of offenders in vehicles, the time to decide whether or not to continue that effort is when it is apparent the motorist is ignoring direction to stop.

('02-June-05)

(2) Stopping a suspect vehicle must be a planned exercise designed to provide "police control" in the timing and location of the stop. To minimize "lead time", emergency equipment should not be activated until the distance between the vehicles has been closed and the member is prepared to conduct the stop. The

Highway Traffic Act sets out the ways in which peace officers may depart from the Act, regulations and the Regina Traffic Bylaw for the purpose of carrying out their duties.

('02-June-05)

If the suspect vehicle does not stop when directed to do so, the senior member of the primary vehicle will be responsible for the decision to commence or to continue a pursuit. However, a supervisor may overrule the senior member and order that the pursuit be terminated.

L-29.3

**(3) Where it is evident that a motorist is attempting to evade apprehension, Sections 25, 26 and 27 of the Criminal Code must be considered. Critical to the issue is the "test of reasonable and probable grounds and the exercise of justifiable force".

The decision to pursue or apprehend the violator in another and perhaps more reasonable manner must be considered as an alternative to pursuit; i.e., the fugitive can be identified, follow-up investigation of licence number or vehicle description, etc.

On the other hand, circumstances may justify pursuit if it is necessary to prevent the commission of an offence for which a person might be arrested without warrant and that would be likely to cause immediate and serious injury to the person or property of anyone.

('02-June-05)

**(4)Motor vehicle pursuit may be considered when:

the suspect's driving, independent of any police action, is such that it constitutes a criminal offence and presents a serious and continuing endangerment of the public or the police or,

an occupant of the pursued vehicle is arrestable for a previous offence so serious

that the need for immediate apprehension outweighs the level of danger created by the pursuit. Possession of a stolen vehicle alone does not justify a pursuit.

Examples of driving action that may justify pursuit include:

Attempting to strike a police officer or member of the public,

Deliberately striking other vehicles or property in a manner that endangers the public or the police,

Sustained, extremely reckless behaviour in or near an occupied school zone or other area where pedestrians are at risk.

Examples of a previous offence that may justify pursuit:

A suspect escaping from the scene of a serious personal injury offence,

A dangerous offender unlawfully at large.

('02-June-05) ('01-Jan-15)

* (5) Nothing in this policy prohibits the proactive, safe deployment of a Tire Deflation Device before a pursuit begins, to prevent a suspect from fleeing in a motor vehicle.

('02-June-05)

L-29.3

(6) A member deciding to initiate or continue a pursuit must weigh all the factors involved. Serious consideration will be given to not initiating a pursuit or to discontinuing a pursuit if any of the following conditions is present:

(a) The offence in itself does not involve danger to the public;

(b) Saskatchewan licence number has been obtained or the fugitive is otherwise known or can be identified by the pursuing officers;

(c) The fugitive disobeys one or more red lights or stop signs or other traffic control devices;

(d) The fugitive is on a motorcycle;

(e) The driver of the pursued vehicle appears very young;

(f) There are passengers in the pursued vehicle;

(g) There is a break in communications that is other than momentary e.g.: out of range of communication system where vehicles cannot communicate with each other;

(h) The pursuit has lasted more than two minutes;

(i) Under no circumstances will a Regina Police Service member become

involved in a pursuit while a member of the public is riding in the police vehicle.

** (7) Once pursuit is commenced, all available emergency equipment must be utilized, and in no circumstance will traffic regulations be disregarded unless both flashing emergency lights and siren are activated.

('02-June-05)

(8) When a pursuit is initiated by a one-person unit, unmarked vehicle, canine unit or van, the operator will only continue the pursuit until a two-person marked unit can assume the position of primary unit. The operator of the one-person unit, unmarked vehicle, canine unit or van will then assume the responsibility of secondary unit.

'(01-Jan-15)

  • A member involved in a pursuit will govern the speed of the pursuit vehicle to take into account factors such as road conditions, weather, density of people, vehicles and buildings in the area in which the pursuit occurs. The fact a member is engaged in a pursuit of a violator does not provide protection from the consequences of wanton or reckless disregard for the lives and safety of any person.

L-29.3

(10) The consequences of continuing pursuit must be very carefully considered. No member of the Service will be faulted or criticized for terminating a pursuit. The decision to continue will be contingent on what is reasonable under the circumstances.

(11) A decision to pursue, or any deviation from Policy must be justified by those who take the action and those who approve it.

(01-Jan-15)

L-29.4 Line Responsibility

* (1) When pursuit appears imminent, the Communications Centre will be notified immediately by the primary pursuit vehicle and advised of:

(a) reason for pursuit and that pursuit criteria are being met;

(b) direction of travel and speed;

(c) description of the suspect vehicle;

(d) licence number if available;

(e) number of visible occupants;

(f) any other relevant information.

('02-June-05)

(2) The Communications Centre Supervisor or, if absent, the senior Communications Officer, will immediately monitor the situation, assist in organizing all police vehicles directly or indirectly involved in the pursuit, and:

(a) conduct a general broadcast on all police talk groups;

(b) clear all unnecessary air traffic;

(c) notify and/or identify the assigned Field Supervisor;

(d) identify a specific talk group, separate from the main talk group, when it is deemed more appropriate;

(e) notify the Watch Commander;

(f) assign primary and secondary units;

(g) monitor pursuit progress and unit status;

      • conduct a roll call of the units involved in the pursuit when appropriate. (e.g., talk group changed, out of City jurisdiction)

(i) record all units involved in the pursuit in the CAD incident history;

(j) notify R.C.M.P. Telecommunications as necessary.

(99-June-29)

L-29.4

(3) The Communication Centre will ensure there is a re-broadcast on an ongoing basis on all talk groups, of information and locations pertinent to the pursuit. This will ensure that members who are not involved are made aware of pursuit progress.

  • When a pursuit commences, Field Supervisors will immediately identify themselves on the air, and one will assume command.

** (a) The assigned Field Supervisor will become apprised of the reason for the

pursuit, monitor its progress and will terminate the pursuit if the danger created by the pursuit outweighs the need for immediate apprehension.

('02-June-05)('01-Jan-15)

(b) The assigned Field Supervisor, in consultation with the Communications Centre Supervisor, may request a specific talk group, separate from the main talk group, when it is deemed more appropriate after considering safety issues and other ongoing incidents.

** (c) A NCO commanding the operation and trained and qualified in accordance with the RPS Course Training Standard may authorize a member to parallel a pursuit route.

('02-June-05)

* (d) When conditions are favourable and the tactics can be executed with a

minimum of risk, an NCO commanding the operation and trained and qualified in accordance with the RPS Course Training Standard may authorize:

- Boxing and Pinning a stationary suspect vehicle (Boxing and Pinning will be authorized simultaneously),

- Deployment of a Tire Deflation Device.

('02-June-05)

**(5) The Watch Commander shall monitor the pursuit and assume overall command responsibility to ensure Service policy and procedure are adhered to and will terminate the pursuit if the danger created by the pursuit outweighs the need for immediate apprehension.

The Watch Commander may authorize:

- Ramming a suspect vehicle in an extreme emergency.

- A Roadblock only in the most serious of circumstances, in conjunction with adequate prior visual warning.

When conditions are favourable and the tactics can be executed with a minimum of risk, the Watch Commander may authorize:

- Passing a suspect vehicle,

- Only in an extreme emergency, Heading Off a suspect vehicle.

('02-June-05) ('01-Jan-15)('99-June-29)

L-29.4

(6) When a pursuit has been terminated, the assigned Field Supervisor will ensure all units have disengaged pursuit. All units will verbally acknowledge the instruction to terminate the pursuit to the Communication Centre. The Communications Centre will record the termination and subsequent acknowledgment.

(7) Having been instructed by the senior member in the primary vehicle or any supervisor to terminate a pursuit, members shall not follow at a distance or engage in any activity which, no matter how described, is still in fact a pursuit.

A Supervisor may instruct personnel to check the vicinity where the suspect vehicle or suspect(s) were last seen and direct personnel to park their vehicles at strategic locations to observe pedestrian/vehicle traffic. These tactics are only to be used when it is reasonable given the circumstances.

L-29.5 Pursuit Tactics

(1) Number of Pursuit Vehicles - Unless directed by the Field Supervisor, only two (2) vehicles will be actively engaged in pursuit. All other police units will keep to their assigned area and remain alert to pursuit progress.

(a) A member involved in a pursuit will not attempt to pass another police vehicle engaged in the pursuit unless specifically instructed to do so by the member in the other vehicle.

** (b) A member will not parallel a pursuit route unless directed by the NCO commanding the operation.

('02-June-05)

(2) Primary Unit - The Primary Unit will maintain that status throughout the pursuit, unless immobilized or otherwise directed. The Primary Unit should be a marked two-person vehicle. The passenger assumes communication responsibility.

(3) Secondary Unit - The Secondary Unit will, as much as possible, keep the Primary

Unit in view. In circumstances where it is impractical for the Primary Unit to maintain communication, the Secondary Unit will relay to Communications Centre a status report of the pursuit. A member of the Secondary Unit will be responsible for broadcasting any pertinent information at the termination of a pursuit, thus allowing the members of the Primary Unit to effect an arrest or enter into a foot chase without delay.

(4) Canine Vehicles - Canine vehicles not directly involved in a pursuit will closely monitor a pursuit in progress and be aware of the suspect vehicle's changing location. With due regard to safety requirements, the Canine vehicle(s) will attempt to be in close or projected proximity of the suspect vehicle in the event of abandonment and fleeing suspect(s). In the event a Canine vehicle initiates a pursuit, the Canine vehicle will be replaced by a marked two-person unit as Primary Unit. The Canine vehicle will then be designated as Secondary Unit.

*(5) Boxing and Pinning - Boxing and Pinning a suspect vehicle will only be attempted when all the following conditions are met:

- authorized by a NCO commanding the operation and trained and qualified in accordance with the RPS Course Training Standard,

  • -the suspect vehicle is stopped,
  • -conditions are favourable and,
  • -the tactics can be executed with a minimum of risk.

Pinning will be considered a use of force, and accordingly, is subject to Use of Force and Risk Management reporting requirements.

('02-June-05)

** (6) Heading Off or Passing - Heading Off or Passing a suspect vehicle will only be attempted when all the following conditions are met:

- authorized by the Watch Commander,

- conditions are favourable and,

- the tactic can be executed with a minimum of risk.

('02-June-05)

** (7) Ramming - Ramming will only be attempted when authorized by the Watch Commander in an extreme emergency.

Ramming will be considered a use of force, and accordingly, is subject to Use of Force and Risk Management reporting requirements.

('02-June-05)('01-Jan-15)

**(8) Roadblock - A roadblock may only be used in the most serious of circumstances, in conjunction with adequate prior visual warning and when authorized by the Watch Commander. Under no circumstance will a "roadblock" provide a total obstruction of a street or roadway.

Reference: Sub-section L-89.5.

('02-June-05)

* (9) Tire Deflation Device - A Tire Deflation Device will be deployed only by a NCO trained and qualified in accordance with the RPS Course Training Standard, in favourable conditions and when the tactic can be executed with a minimum of risk. The NCO commanding the operation and trained and qualified in accordance with the RPS Course Training Standard must first authorize any such deployment.

The use of a Tire Deflation Device will be considered a use of force, and accordingly, is subject to Use of Force and Risk Management reporting requirements.

If used to stop a vehicle with fewer than four wheels, a Tire Deflation Device is likely to cause a loss of control and potentially deadly consequences. Therefore, a

Tire Deflation Device will only be used to stop a vehicle with less than four wheels as an extreme last resort, in the most serious of circumstances. Any such deployment will be considered a use of deadly force and subject to the test of reasonable and probable grounds and the exercise of justifiable force.

Maintenance: The NCO deploying a Tire Deflation Device is responsible to deliver it to the Garage Attendant for inspection and repair.

The Fleet Maintenance Supervisor will ensure the Tire Deflation Device is satisfactorily repaired and returned to the appropriate vehicle as soon as possible.

** (10) Boxing and Pinning, Heading Off, Passing, and Ramming pursued vehicles, and the use of Tire Deflation Devices may be pre-approved by the Executive Committee for individuals identified in an approved operation plan to address special circumstances.

('02-June-05)('01-Jan-15)('99-June-29)

** (11) Firearms - The discharge of firearms at fleeing vehicles, except in self defence or when being fired upon or as an extreme last resort, is prohibited. Members must recognize the fact issue sidearm ammunition has minimal effect on the glass, steel and rubber components of motor vehicles and may ricochet, injuring third parties.

('02-June-05)

L-29.6 R.C.M.P. Jurisdiction

** (1) If there are indications that the pursued vehicle may leave the City, the Communications Centre will notify R.C.M.P. Telecommunications and request assistance. The NCO commanding the operation, if trained and qualified in their use in accordance with the RPS Course Training Standard, may consider authorizing the deployment of Tire Deflation Devices in these circumstances.

('02-June-05)

(2) Once outside the City, if the R.C.M.P. are in a position to assist, they will assume primary responsibility for pursuit and Regina Police Service unit(s) will assist in a secondary back-up status. If sufficient R.C.M.P. units are in position to take up Primary and Secondary status, Regina Police Service unit(s) will discontinue pursuit and be subject to recall.

(3) Members are to be aware that the R.C.M.P. have and will use "Spike Belts" in roadblock situations. Accordingly, approaching police vehicles will ensure

adequate caution and vehicle control is exercised to avoid unnecessary damage to police pursuit vehicles.

** (4) In the event the R.C.M.P. initiates a pursuit outside the City of Regina and it becomes apparent it will continue into the City, the Communications Centre will be advised by R.C.M.P. Telecommunications, and will immediately notify the Watch Commander. Pursuant to this policy, the

Watch Commander shall decide whether the Regina Police Service will be involved and how.

('02-June-05)

** (5) If the Watch Commander directs that the Regina Police Service will participate in the pursuit, and a unit is in a position to assist, the Regina Police Service unit will assume the status of "Primary Unit" for the pursuit and the R.C.M.P. will assist as the "Secondary Unit". If sufficient Regina Police Service units are in position to assume the status of "Primary Unit" and "Secondary Unit", the R.C.M.P. pursuit vehicle(s) shall discontinue pursuit. The NCO commanding the operation, if trained and qualified in their use in accordance with the RPS Course Training Standard, may consider authorizing the deployment of Tire Deflation Devices in these circumstances.

('02-June-05)

L-29.6

(6) If the Watch Commander determines the circumstances do not justify the continuation of a pursuit entering the City, the Watch Commander will direct the Communications Centre to advise R.C.M.P. Telecommunications the Regina Police Service will not assist with or continue the pursuit.

('01-Jan-15)

**L-29.7 Immediate Decision Not To Pursue

(1) It is important to record incidents where members have decided not to initiate pursuit. Evidence of past good judgment on the part of members, consistency in following this policy, and the frequency of occasions where criminals refuse to stop for the police can be an invaluable asset when the Service is called upon to defend the actions of its members. Records of such incidents may also lead to charges laid in the future when further information comes to light.

(2) Where a member, having activated their emergency equipment in an attempt to stop a motorist, recognizes the motorist is intentionally ignoring direction to stop and immediately decides not to follow, the member will submit an Incident Report captioned Dangerous Operation of Motor Vehicle - Evading

Police. (In addition to any other original reports arising out of the incident

e.g. Hit and Run, Possession of Stolen Auto). If a member obtains a licence number or identifies a suspect in the vehicle, the member will investigate the incident as circumstances warrant.

(3) If the vehicle is related to any previously reported Incidents, the member will note the related Incident numbers in the Dangerous Operation Report. No separate follow-up reports are required. Records Management will make any necessary cross-references.

No Post-Pursuit documentation is required. The Field Supervisor declaring the Dangerous Operation of Motor Vehicle Report will forward a copy to the Pursuit Review Board.

('01-Apr-26)('01-Jan-15)

L-29.8 Post-Pursuit Action

** (1) The initiating member(s) will prepare a detailed Incident Report captioned Dangerous Operation of Motor Vehicle - Evading Police (in addition to any other original reports arising out of the incident) in each instance of pursuit, irrespective of the driver being apprehended or identified. The member will justify their decision to pursue, and any deviation from Policy, in their report. The report will be given to the commanding Field Supervisor before the termination of the member's shift when injuries or other unusual circumstances exist. Other pursuits are to be submitted to the Field Supervisor prior to the end of the working block in which the pursuit occurred.

('01-Apr-26)('01-Jan-15)

(2) The Communications Centre Supervisor will complete and direct an inter-departmental memorandum, prior to the conclusion of their shift when circumstances permit or, at the latest, prior to the end of the working block in which the pursuit occurred, to the Watch Commander detailing:

(a) time Communications Centre was advised pursuit commenced;

** (b) compliance with L-29.4(1);

(c) primary unit, personnel and location where pursuit commenced;

(d) secondary unit, personnel and location where pursuit commenced;

(e) additional units and their personnel if applicable;

(f) suspect vehicle description and licence number;

(g) time Field Supervisors identified themselves on the air or were notified;

(h) time Watch Commander advised and acknowledged;

(i) time pursuit terminated and location;

(j) time units acknowledged termination notification;

along with:

(k) a copy of the CAD incident history and;

(l) a cassette copy of the pursuit radio communication.

('02-June-05)('99-June-29)

L-29.8

** (3) The Field Supervisor commanding the operation must attend to the termination scene if there is damage, injury, apprehension, suspect vehicle recovery, or any doubt that the pursuit has been terminated. The Field Supervisor will submit a comprehensive critique of the pursuit in memorandum form to the Watch Commander, including;

(a) the names of members operating the police vehicles;

(b) the degree of danger to the public and officers alike;

(c) an analytical evaluation of the pursuit and post pursuit activity;

(d) justification why pursuit was not terminated;

(e) deviation from Service policy and procedure and, where the Field Supervisor approved the deviation, justification for it.

(f) steps taken to address inappropriate deviation from policy by members;

(g) form RPS 532 (Use of Force/Vehicle Pursuit Report) attached.

('02-June-05)('01-Jan-15)('99-June-29)

(4) The Watch Commander will immediately notify the involved members' Inspector(s) when a collision occurs during a pursuit or after a pursuit has been discontinued where any injury and/or property damage has occurred, or in any case where civil litigation could become an issue.

(99-June-29)

L-29.8

** (5) The Watch Commander will gather the inter-departmental memos of the Communications Centre Supervisor and Field Supervisor, completed in accordance with paragraphs (2) and (3) hereof. The Watch Commander will then prepare an overview of all pursuit details, in memo form, including justification why the pursuit was not terminated, and, where the Watch Commander approved deviation from Policy, justification for that deviation.

The Watch Commander will forward their memo with a copy of the Incident Report, all other memos submitted, and the cassette tape to the involved members' Inspector(s). Where a Use of Force Report is involved, the Watch Commander will

forward two copies of the entire package to the involved members' Inspector(s) (one for the Pursuit Review Board and the other for the Use of Force Review Board).

Where injuries or other unusual circumstances exist, the Watch Commander will forward the package(s) before the termination of their shift. Other pursuit reports will be submitted before the end of the working block in which the pursuit occurred. Where the investigating Field Supervisor is not the immediate supervisor of the involved member(s), the Watch Commander will also forward a copy of the Incident

Report and all memos to those immediate supervisor(s) for their information. The involved members' Inspector(s) will review the file and forward it to the Chair of the Pursuit Review Board. Where any force was used, including Ramming, Pinning or a Tire Deflation Device, the involved members' Inspector(s) will also forward a copy of the file to the Use of Force Review Board.

(6) Whether or not damage occurs to a police vehicle, all incidents of pursuit will be examined by the Pursuit Review Board. This examination will be to determine the circumstances and events of the pursuit and compliance with all established policy and procedure. If the board concludes there was variance from Service policy it will evaluate the appropriateness of the actions based on the circumstances.

(99-June-99)

L-29.9 Pursuit Review Board

(1) Members

The Board will consist of members appointed by the Executive Committee.

(99-June-99)

(2) Mandate

The Board will review all pursuits. At the conclusion of the review, the Board will classify each pursuit into one of the following categories:

A. The member(s) adhered to policy or deviated from policy with just cause.

** B. The member(s) deviated from policy without just cause, but the deviation falls short of category "C" behaviour.

('02-June-05)

C. Member(s) behaviour during the pursuit may constitute Criminal Conduct or a breach of the Police Act Discipline Regulations.

(99-June-99)

(3) Board Recommendations

SECTION: (a) The Board will forward Category "A" and "B" findings to the members'

Inspector(s), who will pass the findings through the supervisory chain to the members' immediate supervisor(s) for action. In the case of a Category "A" finding, the members' supervisor(s) will advise the member(s) their actions were justifiable. In the case of a Category "B" finding, the Board may recommend

training, testing, counselling or charges under Provincial statutes or municipal bylaws. The members' supervisor(s) will ensure the Board's recommendations are implemented within thirty (30) days.

('01-Feb-27)

**(b) The Board will forward Category "C" findings to Professional Standards for review. Professional Standards will review the file and forward recommendations to the Deputy Chief for consideration.

('02-June-05)('99-June-29)

(4) Review

If the employee concerned does not agree with the findings of the Board, they may, within seven (7) days, request that the decision be reviewed by their Deputy Chief. or Executive Director.

(99-June-29)

L-29.9

(5) Time Limit

Except in exigent circumstances, the Pursuit Review Board shall forward recommendations within sixty (60) days of receiving the file.

('99-June-29)

(6) The Pursuit Review Board will prepare a monthly summary. The summary will identify pursuits by date, file number, reason for pursuit, members involved, reporting supervisor, and category, and Immediate Decisions Not to Pursue by CAD Incident number. The report will be distributed to members of the Executive Committee on a monthly basis.

('01-Jan-15)

('02-June-05)('99-June-29)

L-29.8

** (3) The Field Supervisor commanding the operation must attend to the termination scene if there is damage, injury, apprehension, suspect vehicle recovery, or any doubt that the pursuit has been terminated. The Field Supervisor will submit a comprehensive critique of the pursuit in memorandum form to the Watch Commander, including;

(a) the names of members operating the police vehicles;

(b) the degree of danger to the public and officers alike;

(c) an analytical evaluation of the pursuit and post pursuit activity;

(d) justification why pursuit was not terminated;

(e) deviation from Service policy and procedure and, where the Field Supervisor approved the deviation, justification for it.

(f) steps taken to address inappropriate deviation from policy by members;

(g) form RPS 532 (Use of Force/Vehicle Pursuit Report) attached.

('02-June-05)('01-Jan-15)('99-June-29)

(4) The Watch Commander will immediately notify the involved members' Inspector(s) when a collision occurs during a pursuit or after a pursuit has been discontinued where any injury and/or property damage has occurred, or in any case where civil litigation could become an issue.

(99-June-29)

L-29.8

** (5) The Watch Commander will gather the inter-departmental memos of the Communications Centre Supervisor and Field Supervisor, completed in accordance with paragraphs (2) and (3) hereof. The Watch Commander will then prepare an overview of all pursuit details, in memo form, including justification why the pursuit was not terminated, and, where the Watch Commander approved deviation from Policy, justification for that deviation.

The Watch Commander will forward their memo with a copy of the Incident Report, all other memos submitted, and the cassette tape to the involved members'

Inspector(s). Where a Use of Force Report is involved, the Watch Commander will

forward two copies of the entire package to the involved members' Inspector(s) (one for the Pursuit Review Board and the other for the Use of Force Review Board).

Where injuries or other unusual circumstances exist, the Watch Commander will forward the package(s) before the termination of their shift. Other pursuit reports will be submitted before the end of the working block in which the pursuit occurred. Where the investigating Field Supervisor is not the immediate supervisor of the involved member(s), the Watch Commander will also forward a copy of the Incident Report and all memos to those immediate supervisor(s) for their information. The involved members' Inspector(s) will review the file and forward it to the Chair of the Pursuit Review Board. Where any force was used, including Ramming, Pinning or a Tire Deflation Device, the involved members' Inspector(s) will also forward a copy of the file to the Use of Force Review Board.

('02-June-05)('01-Feb-07)'(01-Jan-15)('99-June-29)

(6) Whether or not damage occurs to a police vehicle, all incidents of pursuit will be examined by the Pursuit Review Board. This examination will be to determine the circumstances and events of the pursuit and compliance with all established policy and procedure. If the board concludes there was variance from Service policy it will evaluate the appropriateness of the actions based on the circumstances.

(99-June-99)

L-29.9 Pursuit Review Board

(1) Members

The Board will consist of members appointed by the Executive Committee.

(99-June-99)

(2) Mandate

The Board will review all pursuits. At the conclusion of the review, the Board will classify each pursuit into one of the following categories:

"A" The member(s) adhered to policy or deviated from policy with just cause.

** "B" The member(s) deviated from policy without just cause, but the deviation falls short of category "C" behaviour.

('02-June-05)

"C"Member(s) behaviour during the pursuit may constitute Criminal Conduct or a breach of the Police Act Discipline Regulations.

(99-June-99)

(3) Board Recommendations

(a) The Board will forward Category "A" and "B" findings to the members' Inspector(s), who will pass the findings through the supervisory chain to the members' immediate supervisor(s) for action. In the case of a Category "A" finding, the members' supervisor(s) will advise the member(s) their actions were justifiable. In the case of a Category "B" finding, the Board may recommend training, testing, counselling or charges under Provincial statutes or municipal bylaws. The members' supervisor(s) will ensure the Board's recommendations are implemented within thirty (30) days.

('01-Feb-27)

(b) The Board will forward Category "C" findings to Professional Standards for review. Professional Standards will review the file and forward recommendations to the Deputy Chief for consideration.

('02-June-05)('99-June-29)

(4) Review

If the employee concerned does not agree with the findings of the Board, they may, within seven (7) days, request that the decision be reviewed by their Deputy Chief. or Executive Director.

(99-June-29)

L-29.9

(5) Time Limit

Except in exigent circumstances, the Pursuit Review Board shall forward recommendations within sixty (60) days of receiving the file.

('99-June-29)

(6) The Pursuit Review Board will prepare a monthly summary. The summary will identify pursuits by date, file number, reason for pursuit, members involved, reporting supervisor, and category, and Immediate Decisions Not to Pursue by CAD Incident number. The report will be distributed to members of the Executive Committee on a monthly basis.

('01-Jan-15)


SECTION: 470

TITLE: DOCC Procedures - Peace Officer Safety Issues

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


What follows is a procedure that has been developed in consultation between the "F" Division RCMP and the various Municipal Police Services in Saskatchewan to allow the exchange of Officer Safety Messags between the agencies.

This system has its limitations and please be aware of them. In some cases the most effective way to pass on this type of information will be via the direct route.

1. Municipal Police Services

To send information via Info Web to Saskatchewan RCMP units

A. Make sure the information you want to pass on is in a format that the RCMP can open. For example, narrative messages should be in WordPerfect or a Text Format (txt). Any images should be in JPEG format.

B. Phone DOCC at 780-5563, and ask to speak to the Watch Supervisor.

C. The Watch Supervisor will provide you an email address where you can send your information. The Watch Supervisor will then dispatch the message to the RCMP units via the Info Web.

1. The email address that the Watch Supervisors will use is:

FDiv_HQ_DOCC@RCMP-GRC.GC.CA

2. If the Watch Supervisor is a t i/c of the Watch, they will use their own RCMP email address. This would take the form of:

Joe.Blow@RCMP-GRC.GC.CA

2. RCMP

To send information via Info Web to Saskatchewan Municipal Police Services.

A. Make sure the information you want to pass on is in a format that the Municipal Police Services can open. IN most cases save your narrative messages to a TEXT format (txt) and images should be in JPEG format.

B. The member will phone DOCC and ask to speak to a Watch Supervisor.

C. The Watch Supervisor will provide the member with an email address (as above) where they can send their attachments and then the Watch Supervisor will email the message to the individual Municipal Services.

3. Municipal Police Service Email Addresses:

A. Prince Albert - centralrecords_paps@sasktel.net

B. Regina - RecCPIC@police.regina.sk.ca

C. Saskatoon - communications@police.saskatoon.sk.ca

D. Moose Jaw - mjpolice@city.moose-jaw.sk.ca

E. Corman Park - police.service@rmcormanpark.sk.ca

F. Weyburn - policeserve@city.weyburn.sk.ca

G. Estevan - policechief@city.estevan.sk.ca

H. Dalmeny - dalmenypolice@sk.sympatico.ca

I. File Hills - bruceparker48@hotmail.com

Some of these Police Services are not 24 hours. The major departments are all 24 hours with the exception of Moose Jaw PS


SECTION: 501

TITLE: ACCIDENT - MOTOR VEHICLE - WITH OR WITHOUT INJURIES

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


A. INFORMATION NEEDED

1. Are there any injuries? How many? Severity? Is someone trapped? How many?

2. Location? Roadway blocked?

3. Tow truck required?

4. Direction of travel?

5. When occurred?

6. Are vehicles and victims still at scene?

7. Fire present? Gasoline? Other hazards or hazardous materials present?

8. Other property damaged?

9. Alcohol involved?

B. ACTION REQUIRED

1. If someone is pinned, call the Fire Department or Ambulance to bring the jaws of life.

2. Leave the calling of a tow truck to the dispatcher unless the caller indicates an immediate need for a tow truck.

3. If there is damage to utilities, make proper notifications.

4. If hazardous materials are suspected or present, notify supervisors and responders.

C. PRIORITY

1. Fatal (2) OSR: AT01

2. Injury (1) OSR: AT02

3. Property Damage: (3) OSR: AT03

D. GENERAL

1. WILDLIFE WITH INJURIES:

Create an event and pass on to a member. Police will attend when there are injuries or when a tow truck is required. If the caller has not called an ambulance and there is a need for one, then you can call an ambulance. Note on the event screen that the ambulance has been called.

2. WILDLIFE, NO INJURIES AND TOW TRUCK NOT REQUIRED:

No event will be created.

The caller will be advised to contact SGI to report the MVA. No MVA report will be documented unless the MVA involves an out of province registered vehicle.

When the MVA involves an out of province registered vehicle, the complaint

taker will create an event and "post" to the correct dispatcher. The event will then be dispatched to the detachment member on patrol or on call.

3. OTHER MOTOR VEHICLE ACCIDENTS:

Follow the guidelines as per the following F Division Policy.

E. F DIVISION POLICY

Effective 2002-08-01, units will be required to attend accident scenes or take statements on collisions only in the following instances:

1. A fatality or injury

2. Indication of a violation of the Criminal Code or Provincial Statute

(ie: driver under the influence of alcohol or drugs, hit and run)

3. A tow truck required as a result of the accident

  • A need for public safety (ie: dangerous goods, road obstructions)
  • The vehicle is registered from out of province

SECTION: 501

TITLE: ACCIDENT - MOTOR VEHICLE - WITH OR WITHOUT INJURIES

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


Advise those involved in collisions (except those above) to:

1. Exchange pertinent information

2. Report to SGI Claim Centre


SECTION: 505

TITLE: CALLER REQUESTS NAME NOT BE BROADCAST ON RADIO

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


A. BACKGROUND

The RCMP members in the field have numerous informants and other contacts that assist them with information on crime or ongoing investigations. These informants/contacts will on occasion call through to DOCC with urgent information that should be dispatched to a member on patrol. The caller's do not wish their names be broadcast over the police radio system as so many individuals have police scanners.

B. POLICY

The Complaint Taker will indicate in the CIIDS event the ten-code 10-66 as the first entry in the details portion. The ten-code represents the phrase "Do Not Release Name".

The Dispatcher must make an effort to proof read the event prior to dispatching. The Dispatcher will respect the request and not broadcast the caller's name on the radio. If a member requires the name, then other arrangements will be made to relay same (phone, CPIC, fax, etc).

When the caller's information is not felt to be an actual event and more of a return telephone call, etc; the Complaint Taker will forward an external message to the Dispatcher. The Complaint Taker must ensure that they specifically state that the caller does not want their name broadcast on the radio. The Dispatcher will comply with this request and if the member requests more information, other means will be used to relay the information (phone, CPIC, fax, etc).

C. GENERAL

Effective 00-03-17, a new ten-code of 10-67 was instituted in F Division. This ten-code represents the phrase "Anonymous Caller".

When the caller wishes to remain anonymous or refuses to advise the Complaint Taker their name, then the ten-cod of 10-67 will be inserted as the first entry of the details field.


SECTION: 510

TITLE: CANCELLED FILES

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the reasons for cancelling CIIDS files.

A. BACKGROUND

A DOCC Dispatcher has dispatched a field member to an event that has been created in CIIDS. The member attends and finds that it is a nothing type of call. They have been requesting that DOCC XX74 or cancel the PIRS file.

DOCC receives an alarm call from a business or residence. Prior to the members attending to the scene, the alarm company has called back and cancelled the alarm. Some members have been requesting DOCC also XX74 these files.

B. POLICY

DOCC Saskatchewan will not cancel a file unless the file is found to be a duplicate occurrence and/or it was initially created for the wrong detachment. The reason for cancellation shall be placed at the beginning of the Details portion of the event (ie duplicate, wrong Det, etc).

If DOCC receives an alarm call and it is cancelled prior to dispatch, or a call is found to be a false alarm, a member must be assigned to the event. In the details portion of the event, the operator would make note of the cancellation or that the call is a false alarm. The member would be cleared from the event and the file deactivated and ultimately down loaded to the Detachment.

C. GENERAL

If a member wants a file cancelled for other than a duplicate occurrence, then the member will have to do it from the Detachment end.


SECTION: 515

TITLE: CITIZENS ON PATROL - COP

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method by which DOCC staff record complaints called in by Citizens on Patrol (COP) members.

A. BACKGROUND

The Citizen on Patrol (COP) program is somewhat common throughout the province of Saskatchewan and is co-ordinated in concert with the local RCMP Detachments. Local citizens volunteer their time, et al, to keep watch of suspicious activities, etc. They are in essence, eyes on patrol for the RCMP and a community benefit.

Because of scanners and the monitoring being done by other citizens within the community, and criminals themselves, members of COP are reluctant to provide their names when reporting information to the DOCC.

B. POLICY

Complaint Takers will accept a "COP's" number when they call in a complaint. This number will be the COM on the complaint (ie Yorkton COP 38). The local Detachments have the numbered lists and can backtrack for ID purposes for their files for the COP's name if so required. This way, we can keep the anonymity of the individuals of this program, while at the same being able to reap the benefits of their participation.

C. GENERAL

Should a complaint taker receive a call from a COP that does not have a number, bring the matter to the attention of the DOCC Supervisor in order to notify the Detachment concerned.


SECTION: 520

TITLE: ERT CALL OUTS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method of doing an ERT call out.

A. POLICY

When DOCC Saskatchewan is advised of the need to do an ERT call out, the Watch supervisor will be advised immediately.

If the initial request is originating from a member in a patrol unit, the ERT Commander must first be contacted in order to obtain senior officer approval. If the initial request originates from the ERT Commander or O i/c, follow the procedures below.

The Watch supervisor will print out a copy of the ERTSUPVR found in CIIDS, and advise each Dispatcher to print out their respective callout lists found in CIIDS (ie Zone 1 - ERTZONE1, Zone 2 - ERTZONE2, Zone 3 - ERTZONE3, & Zone 4 - ERTZONE4)..

The Watch supervisor will check the ERT Away book located in the drawer at the front entrance to DOCC.

The Supervisor will then advise the operators to do a fanout out their respective members.

The Dispatchers will then call the members on their list and keep track of the time that each member has been notified.

Once the individual Dispatch zone has contacted everyone on their list, the Watch supervisor or their designate will be advised.

B. MEMBER NOT AVAILABLE

When a member of the ERT team will be unavailable for a call out or they are at a different location than their worksite/residence; the member will inform the DOCC of the absence. The member will advise the duration of their absence and any phone number or address where they may be located. The DOCC operator receiving the information will enter the information in the ERT book which is located in the drawer at the front counter of DOCC


SECTION: 525

TITLE: IMPAIRED DRIVING COMPLAINTS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method by which impaired driving complaints are handled in DOCC Saskatchewan.

A. POLICY

All reports of impaired or possibly impaired drivers will be afforded a Priority 2 on event creation.

The Complaint Taker will attempt to retrieve as much information as possible from the complainant when they call. Of prime importance is a description of the offending vehicle, what highway this is occurring on, the location on the highway and the direction of travel with a speed estimate. Secondary information includes a description of the caller's vehicle if travelling ahead or behind the offending vehicle. It is essential that a cellular number (with proper area code) be obtained if the caller is mobile and following the offending vehicle. Advise the caller to leave their cellular turned on in case the Police have to call them back for further information.

The Complaint Taker will create the event for the Detachment that the offense is occurring within, however, they must keep in mind that we are dealing with a moving vehicle. If the offending vehicle is at the very limits of one Detachment's area and just about to enter another Detachment's area, the event would not be created for the first Detachment. It would be created for the Detachment who's area the vehicle is about to enter. This is a fine line at times. The Complaint Taker will have to use their best judgement and if in doubt, create the event for the closest Detachment. The main requirement is to have a Police unit respond to the complaint and details of who's actual area it occurred in can be sorted out in the future.

The Dispatcher will dispatch the event to the correct Detachment involved, however, the Dispatcher will also use their knowledge of the area to pass along the information to the next closest Detachment if a member is on duty. The Dispatcher will advise the next closest Detachment that the event has been dispatched to the correct Detachment, however, if the member is available if they would BOLF for the offending vehicle. It will be the responsibility of the Detachment member who the event is created for as to whether an on call member from another Detachment will be called to assist in the apprehension of the offender.

B. GENERAL

Calls of impaired or possibly impaired drivers are a very serious situation. The offense

can very easily develop into a potentially life threatening situation.


SECTION: 530

TITLE: LA LOCHE DETACHMENT COMPLAINTS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will establish that the RCMP Detachment of La Loche has a unique situation when it comes to identifying inhabitants of the community.

A. BACKGROUND

La Loche is a community of approximately 4000 people including the Clearwater River Dene Nation. Six (6) family names represent the majority of the population of the community, with many people in a given family name having the same first given name. An example is that there are at least five (5) PETER LEMAIGREs who are not directly related. In most cases, the middle name and the Date of Birth (DOB) are the only way of distinguishing them from one another.

B. POLICY

It is essential for the information to be as detailed as possible with respect to complete name and DOB, as well as the best possible description of the location of the complaint.

The community has a house numbering system put in place. The addresses will reflect the house number and the block: ie: 176, the 17 represents the house number while the 6 reflects the block. Each street is identified by a street name and each subdivision has a name such as Washington, Seattle, Spokane, Poplar Point, etc.

C. GENERAL

The community members are used to being asked for complete information as to complete full name and a Date of Birth.

The house numbering system is relatively new to the community, so the Complaint Taker may have to suggest the caller go to the front door and look at the house number and supply the number for the location of the occurrence.


SECTION: 535

TITLE: MOTORCYCLE INSPECTIONS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method that DOCC Saskatchewan will handle calls requesting a motorcycle inspection.

A. POLICY

During spring and early summer, many members of the general public will wish to have their motorcycle inspected by a police officer so that they may register the motorcycle. The general public may attend or call the Detachment during times that a member is not available or not working. The call will be transferred to DOCC Saskatchewan if the caller uses option "0" on their call.

As this is an administrative matter, the caller should be advised to leave a message on the Detachment message manager system so that a member can call them back to set up an appointment time.

In the case of a larger Detachment that has normal business hours (0800 to 1600 or 1700 hours), the caller will be advised to attend to the Detachment during the business hours to set up a time to bring the motorcycle in for inspection.


SECTION: 540

TITLE: OUT OF PROVINCE 10-27/28 REQUESTS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the response given to out of province requests for information.

A. POLICY

The #1 Priority for Complaint Takers is answering calls for service from the general public. Supplying information for out of province 10-27 or 10-28 requests are accommodated "as and when able to". This means that the calls from the general public will take priority over any requests for 10-27 or 10-28 from an out of province agency.

A Complaint Taker will not place themselves in the "not ready" mode to handle an out of province request, thereby causing calls to end up in the call queue. The request will be handled at the Complaint Taker's earliest opportunity.


SECTION: 545

TITLE: OVER DUE AIRCRAFT - REPORT OF

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method by which reports of over due or missing aircraft are handled by DOCC Saskatchewan.

A. POLICY

In the event that an aircraft is over due or missing, Nav Canada or a particular Flight Service Station within Saskatchewan will call the local RCMP Detachment to have a member check the airport to see if the aircraft has landed. These calls may in fact end up at DOCC Saskatchewan due to being forwarded by the local Detachment.

A request for service by Nav Canada or the Flight Service Station will be afforded a higher than normal priority due to the fact that the situation may very well deteriorate to having a "downed" aircraft and it is essential that the particular airports be checked for the aircraft as soon as possible.

The event will be created as a #2 (urgent) priority. The Detachment members will be advised as soon as possible to commence a search of the particular airport(s). Nav Canada will be advised of the Detachment member's results.

B. GENERAL

Nav Canada has a set amount of time between the reported occurrence of a missing aircraft and having the individual airports be checked. Once the time limit has expired, Nav Canada must advise the Canadian Armed Forces Search and Rescue for their involvement in searching for the aircraft.


SECTION: 550

TITLE: PLB ALERTS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method that DOCC Saskatchewan will handle PLB (Personal Locator Beacon) Alerts.

A. BACKGROUND

Individuals travelling, camping, hunting, etc in the far north may purchase a PLB (Personal Locator Beacon) for their safety. The PLB is primarily used by people in the north, however, anyone is eligible to purchase the locator.

Canadian Forces Base Trenton, Ontario is tasked with monitoring PLB's. When the PLB is activated, the PLB beams a signal to the SARSAT satellite, which in turn is monitored by Canadian Mission Control Centre (CMCC).

B. POLICY

When CFB Trenton receive an alert in Saskatchewan, they will immediately fax a message to the DOCC for further relay to the appropriate Detachment. On the fax message will be a north latitude and west longitude position location as received from the SARSAT satellite. It will be DOCC's responsibility to advise the appropriate Detachment who's policing area includes the position location from the satellite. The Detachment will also be faxed a copy of the PLB Alert and they must complete the required information questions and return a copy to CFB Trenton.

A sample copy of a PLB Alert is retained in the blue Resource binder that is located in front of Zone 2.


SECTION: 555

TITLE: PUBLIC COMPLAINTS AGAINST RCMP MEMBERS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE: 2002-05-14


This policy will standardize the manner in which public complaints against members of the RCMP are handled by the DOCC staff.

A. BACKGROUND

Public complaints against members of the RCMP are not emergency situations.

B. METHOD

Even though the complaint is not an emergency situation, basic information must be recorded in the same manner as an operational complaint. However, the specifics of the allegations should be left for Detachment personnel to obtain.

The complainant's name will be entered on the CIIDS Subject page. The offending member's name of the complaint will not be recorded anywhere on the complaint. To enter the member's name is a violation of the Privacy Act as well as PIRS policy.

The complainant is to be advised that the Detachment commander will contact them during regular business hours.

Should the complainant request to speak directly to a member soonest, the call will be dispatched in the following order:

1. Detachment member on duty/on call.

2. Detachment commander.

3. District Management Team:

a. Only if the caller refuses to wait until contacted during regular business hours.

b. Demands to speak to a member immediately, and

c. Refuses to talk with those members listed above.

The information obtained must be treated in a confidential manner and not dispatched via police radio. Subsequent electronic dispatch to the Detachment will follow current guidelines.

The responsibility to obtain the details of the "Public Complaint" is that of the member to whom the call is dispatched.


SECTION: 560

TITLE: PUBLIC COMPLAINTS AGAINST DOCC MEMBERS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy establishes procedures to be followed on receiving a call from the General Public who wishes to formally complain about the service and/or action of DOCC personnel.

A. GENERAL

Part VII of the RCMP Act public complaints refers to members conduct in the performance of any duty, and are subject to review by the Public Complaints Commission. The contents may be located in the online Administration Manual, Chapter XII (Conduct) and in the RCMP Act, Chapter X.1.

Non Part VII public complaints refer to other complaints. These may be found in the online Administration Manual, Chapter XII (Conduct) and in the RCMP Act, Chapter X.1.

All anonymous complaints will be considered non-Part VII complaints.

A request for information or an inquiry into police procedures does not necessarily constitute a public complaint. Providing a satisfactory explanation may suffice in these circumstances.

B. POLICY

1. Complaint Taker

Upon the identification of a "Complaint Against a DOCC Member", the Complaint Taker will immediately:

a. Notify your on-duty Watch supervisor and transfer the call to him/her.

b. If the Watch supervisor is not presently available, obtain sufficient info in order that the Watch supervisor can return the call to the complainant ASAP. This will be preferably be within 30 minutes.

2. Watch Supervisor

a. The Watch supervisor will discuss the event/situation with the complainant to determine if the call is an inquiry/concern versus a formal public complaint.

b. Attempt to explain the "overall" situation and provide justification and/or rationale for obvious circumstances.

c. Should you decide and/or the complainant insist that the matter is in fact

"formal" public complaint against DOCC and not an inquiry, obtain all necessary information from the complainant in order to complete RCMP Public Complaint Receipt Form 1442.

d. If the complaint occurred within your Watch, provide supportive information/documentation, ie: cassette tape of the original call(s), CIIDS event(s), comments/statements from DOCC personnel involved.

e. Forward form 1442 and any associated material to the DOCC Manager for further investigation.

3. DOCC Manager

a. Forward to the appropriate Watch supervisor for associated information.

b. Review all information available.

c. Contact the complainant and attempt to resolve informally.

d. Complete and forward forms 1442 as necessary.

C. GENERAL

Form 1442 is available on FormFlo through the ROSS network.


SECTION: 565

TITLE: RCMP NOT RECOMMENDING TRAVEL

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will establish guidelines to be followed when a local Detachment issues recommendation to not travel.

A. BACKGROUND

A local Detachment may call an area radio station direct and suggest that the RCMP are not recommending travel due to a winter storm and poor winter driving conditions. Occasionally in the past the DOCC has not been informed of this and are left caught by surprise when we start receiving calls from the general public.

B. POLICY

A local Detachment that issues any warning to the general public regarding not recommending travel due to storms or driving conditions shall advise the DOCC of the same information.

DOCC Saskatchewan then has a responsibility to advise those general public callers of this recommendation of no travel in the particular area that the Detachment has advised. DOCC shall also advise the callers they should call the Department of Highways for further information at 1-888-335-7623 or in Regina at 787-7623 or in Saskatoon at

933-8333.

The local Detachment shall advise DOCC Saskatchewan when their travel recommendation has been lifted due to improving weather or road conditions.


SECTION: 566

TITLE: HIGHWAY CLOSURES

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


  • HIGHWAY CLOSURES

In accordance with the Highways Act, only the Minister of Saskatchewan Highways has the authority to close a Provincial Road or Highway. This authority has been delegated to the Regional Directors and/or the Area Managers.

  • PROCEDURE

From time to time, the RCMP or other police agencies may find it necessary to close a highway in an emergency situation such as a motor vehicle accident. In these instances, the Area Office for the respective highway must be notified immediately. During the winter season, contact the Highway Hotline directly. Information should include type of accident, reason for closure and expected time of closure.

When the highway is reopened, the Area Office and Hotline must be advised.

  • WINTER HIGHWAY CLOSURES

It is the responsibilty of Saskatchewan Highways and Transportation to issue highway closures in the winter. These closures are only issued where driving conditions are extreme or a highway is impassable. Generally, two conditions must exist before a highway is closed. An example would be zero visibility and slippery conditions. The Area Manager for the respective highway must be contacted prior to this type of Highway closure - see Area Manager List. The Area Manager will assess the situation and make the decision to close the highway or leave it open to public travel. The Area Manager will advise the RCMP accordingly.

If a highway closure is issued, the RCMP or other police agencies may be called upon to assist in operating any road blocks due to winter road closures. In the event of reduced visibilities, the Department will not erect or operatre barricades for the purposes of closing a provincial highway. Closures may be a result of reduced visibilities from winter storms or smoke from forest fires.

In the event you are unable to contact the Area Manager regarding road closures, you may contact the Executive Directors listed below for the appropriate Region.

Northern Region:

Stu Armstrong

Office: 953-3501

Home: 922-9284

Cellular: 961-2919

Central Region:

Terry Schmidt

Office: 933-6226

Home: 374-8854

Cellular: 230-8428

Southern Region:

Terry Blomme

Office: 787-4973

Home: 775-1908

Cellular: 536-6285

  • CONTACT PROCEDURE FOR FOREST FIRE AND WILD FIRE INCIDENTS

The movement of goods, services and persons on the provincial highway network is vital to the economy of the province and to the social well being of all Saskatchewan residents. Saskatchewan Highways will only close a provincial highway when there is eminent risk or danger to the highway user or where the highway is required for emergency purposes such as staging areas for emergency response teams and fire fighting activities.

The authority to close a provincial highway rests solely with the Minister of Highways (or designate) but it is understood that the police or Saskatchewan Environment (SE) may close a highway if there is a critical situation that endangers the lives of people. In such an event, Saskatchewan Highways and Transportation (SHT) must be notified as soon as is practical after the closure.

The decision to close a provincial highway or road because of forest fires should be a joint decision making process between the RCMP, SE Fire Control Centre and SHT. All communications and news releases on the highway closure are to be done through SHT or be approved by SHT prior to release.

  • PROCEDURE

The Northern Region Office in Prince Albert will coordinate all requests for assistance or support from Saskatchewan Environment (SE) and/or the RCMP to deal with forest fires and subsequent highway closures. The Department has designated the Regional Coordinator as the contact. The Regional Coordinator, who is available 24 hours a day, seven days a week during the fire season, will coordinate the initial request for a highway closure resulting from forest fires.

All communications/requests regarding road closures, re-opening, etc., must be provided to the Regional Coordinator without delay.

The designated contact person is:

Robin Briere, Prince Albert

Office: 953-3523

Cellular: 961-9517

Home: 764-9008

Fax: 953-3533

In the event you are unable to contact Robin, proceed in order in the following list:

1. Executive Director, Prince Albert

Office: 953-3501

Fax: 953-3533

2. Gord King, Director, Preservation Services, Prince Albert

Office: 953-3509

Cellular: 961-2918

Home: 763-6976

Fax: 953-3533

    • Emergency Planning Officer, Saskatoon

Fax: 933-7988

If the situation is urgent, and for the sake of expediency, you may contact the Area Manager responsible directly. However, the Regional Coordinator must be notified as soon as is practical.

  • TRAFFIC CONTROL DURING FOREST FIRES

The primary role of SHT is to provide traffic accommodation, that is, to provide staff, signing, barricades, etc. for traffic control. If there are problems or security issues, the RCMP may be asked to assist.

  • REPORTING HIGHWAY CONDITIONS - HIGHWAY HOTLINE

All conditions affecting the highway operation are to be reported directly to the Regional Coordinator, Highways. The Regional Coordinator will be responsible for updating the Highway Hotline system.

  • PUBLIC ACCESS TO HIGHWAY CONDITION INFORMATION

The public can access highway condition information anytime by calling our Highway Hotline. Recorded information is available by calling:

From within Saskatoon City and surrounding area 933-8333

From within Regina City and surrounding area 787-7623

From all other areas of the province 1-888-335-7623

On the web at: www.ighways.gov.sk.ca> Road Conditions


SECTION: 570

TITLE: SCHEDULING ROADBLOCKS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method by which Detachments/Units will advise DOCC Saskatchewan of scheduled roadblocks.

A. GENERAL

A single roadblock of 4 to 8 members can drastically impact the demands at any one of the four (4) Dispatch zones. When this occurs, DOCC enters an overload situation, reducing response and service times to all members within the same Dispatch zone.

B. POLICY

When a Detachment is planning a roadblock in their area, the co-ordinator shall contact the DOCC Ops Commander at [306]566-4550, via fax at [306]780-5410, or via GroupWise message two weeks in advance of the planned roadblock with dates, times and the number of members expected to be involved.

The co-ordinator of the roadblock shall ensure the DOCC Ops Commander or the Watch Supervisor is notified immediately of the cancellation of the roadblock.

DOCC Saskatchewan is restricted by equipment to handle numerous roadblocks at the same time, however, DOCC will attempt to bring in additional staff to handle the known increases in demands.

Roadblocks during peak periods (Friday and Saturday evenings) may result in slower response to query and status calls, even with additional resources in DOCC.


SECTION: 575

TITLE: COMPASSIONATE TO LOCATE (TOURIST ALERTS)

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method by which DOCC will handle a compassionate to locate or a tourist alert request from the general public or other Police agencies.

A. GENERAL PUBLIC REQUESTS

Calls from residents in the major cities in Saskatchewan where there are municipal police forces (Saskatoon, Regina, Prince Albert, etc); the callers will be advised to call their local city Police regardless of where the travelling individuals are headed. The city Police agencies have the same access to the out of province control points as DOCC.

Calls from the general public directed to RCMP Detachments will be handled as other complaints. A CIIDS event will be created for the Detachment concerned. Same will be dispatched as any other event. Detachment member(s) will then contact the complainant for more detailed information if required. The Detachment is responsible for a CPIC entry and notifying locations where the person may be found. If the subjects are travelling out of province, the CPIC Directory white pages has a list of all the Control Points for Canada. If the subject is travelling in Saskatchewan, the Detachment can use a ROSS E-Mail broadcast to all Detachments in F Division.

During normal working hours, a "tourist alert" request should be faxed by the Detachment to the F Division Community Services at 780-8567 and they will disseminate to the Media, Municipal Police Services, and other appropriate agencies. If the request is after hours or during the weekend and the Detachment requires an immediate dissemination via fax, the information will be forwarded to F Division Community Services at 780-8567 and a follow-up telephone call to one of the Community Services members to advise them of their requirement.

B. OTHER AGENCIES REQUESTS

Normally the request by another agency, from either within Saskatchewan or from another province, will be received via a CPIC message. Each request will be handled on an individual basis when it is received. If it is urgent and the subjects are felt to be within a certain location of the province, then a fax will be forwarded to the Detachment policing the area and F Division Community Services at 780-8567.

If a request is received during normal business hours, then the request will be redirected to F Division Community Services at SN10169. They will then handle any and all dissemination of the request.

C. GENERAL

Common sense will be the DOCC guide. If DOCC does not do something with the information, the possibility is that DOCC could be challenged by a complainant, the news media, etc for lack of action.

Remember, in situations like this, we are acting as "THE" RCMP for the Province of Saskatchewan.

If an individual DOCC operator is in doubt, consult with the Watch Supervisor.


SECTION: 601

TITLE: INTERNAL ALARMS (SECURITY SYSTEMS)

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method of handling the Security System alarms.

A. BACKGROUND

The RCMP has alarms installed at various RCMP buildings throughout the Province. As well there are times when tactical alarms are installed in an attempt to thwart criminal activity. These alarms terminate in the DOCC as the centre is a twenty-four (24) hour manned point.

B. POLICY

The Security System alarms are a secondary duty for the members of DOCC Saskatchewan. However, the alarms are important and DOCC members should attempt to handle the alarms in as prompt a manner as possible.

The various door alarms for the Depot, Forensic Lab and F Division Headquarters will be reported to the Depot Guardroom for their attention. The alarm itself must be cleared through the system. The ID and password must be entered into the system to clear an individual alarm. These keywords must be entered precisely or the system will not accept the input.

The alarms for various Detachments or tactical alarms throughout the province have a detailed notification procedures of the alarm. These procedures are to be followed and an entry made into the system as to what the DOCC member has done.

Certain alarms are used to try and apprehend culprits at the scene. When a Detachment member is advised of the alarm over the radio, the preamble of 10-73 and the special code is all that will be transmitted. It is incumbent upon the Detachment members to be aware of any codes for their area. If the member is unaware of the location, the information will not be given over the radio. The member will have to make alternate arrangements to contact the DOCC, ie: telephone, cellular, etc.

At times the complete alarm system will have a Communication Failure or some other problem within the system. A member of the Security Systems must be contacted to correct the problem. A list of the members office, residence and pager numbers is mounted at the alarm positions. A member must be contacted whatever the hour or day of the week.


SECTION: 610

TITLE: EXTERNAL ALARMS (HONEYWELL, ADT, ETC)

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method that DOCC Saskatchewan handles calls for service involving alarms of a business premise or a residential alarm.

A. POLICY

When a call is received from an alarm company of an alarm at a business or residence, the Complaint Taker will create an event in CIIDS. A name and contact telephone number for the alarm company will be obtained and inserted in the details portion of the event.

In the case of the general public calling in to report an audible alarm, determine the exact location of where the alarm is coming from and whether it is from a business, a residence or a vehicle.

If the alarm is for a business, the business page of the event form will be filled out. The status for the business will be shown as "COM". If the exact name of the business is not known, the Complaint Taker will ensure the location is entered on the details page.

If the alarm is for a residential alarm, and being reported by an alarm company, the name and address of the home owner will be put in the subject screen. The status will be shown as "COM".

On all alarms, the Complaint Taker will enter any identifying locations of where the alarm is coming from (zones, doors, location in the building, etc). The Complaint Taker will also query the alarm company as to the type of alarm, ie: intrusion, holdup, panic, etc.

Remind the alarm company to confirm back with you when they have been able to contact a key holder and the expected time of arrival for the key holder.

The alarm will be entered as a Priority 2 (Urgent) event.

B. GENERAL

If the member attends the alarm and finds it to be false, DOCC will not cancel the file. If the member requests that this be done, they are to be advised that we do not do this and if the member wishes the call cancelled, they will have to do through their PIRS system.

If an alarm is cancelled prior to dispatching, the event must still be dispatched to a member. If the Detachment is not on duty, the event will be held until a member is next on duty or dispatched as per Section 1715.

The reason for cancellation will be inserted in the details field of the event. DOCC will not cancel these type of calls, but will dispatch to a member/Detachment.


SECTION: 620

TITLE: RCMP RADIO REPEATER ALARMS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the response that members of DOCC will provide to an alarm at one of the RCMP VHF radio repeater sites.

A. BACKGROUND

The majority of the RCMP VHF repeaters sites in the province have two different alarms installed at these sites. One is an open door intrusion alarm and the other is an alarm for the standby power (power plant).

These alarms will only show up on the DOCC Dispatchers console when the repeater is connected to DOCC. In other words, if a repeater power plant started running at 0400 hours, however, DOCC would not notice this until someone called in on that particular repeater. Or if the DOCC Dispatcher turned the repeater on for some other reason, the operator would also receive the alarm notification.

As the alarm pertains to an intrusion alarm at the repeater site, the DOCC member would not see the intrusion alarm light come on unless the repeater is turned on, and the door is open at the same time. This certainly falls short of the preferred option, however, it is the best that can be accomplished with the current technology and equipment set up.

B. POLICY

When a DOCC Dispatcher notices an alarm at a particular RCMP repeater site, it is then the Dispatcher's responsibility to notify the appropriate ATS Technician of the alarm and the time noticed.

If the alarm is for the power plant, it is sufficient to leave a message on the equipment problem clipboard located at Dispatch Zone 6.

If the alarm is for an intrusion at one of the repeater sites, then a Detachment member should be advised of same, along with a follow up call to the ATS member.


SECTION: 701

TITLE: ABANDONED VEHICLE ENTRIES

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will ensure that all members of DOCC are aware that it is permissible to enter abandoned vehicles onto the CPIC system after business hours for the Detachments in the Division.

A. POLICY

On behalf of the patrol members throughout the Division, DOCC will enter abandoned vehicles onto the CPIC system during evening and weekend shifts.

These vehicles will be entered in the interim the same as a stolen vehicle entry. Detachments will be responsible for re-entry of the records on the next business day under their own CPIC ORI and the DOCC will then remove the temporary entry.

The "remarks" field of the entry should indicate where the vehicle has been towed to or where the vehicle is stored.

B. GENERAL

An "abandoned" vehicle is classed as a vehicle that has been towed at the request of a Detachment member and that is physically stored at a towing compound or other location.


SECTION: 710

TITLE: BE ON LOOKOUT FOR (BOLF) MESSAGE

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the sending of BOLF messages on behalf of the Detachment field personnel.

A. POLICY

At times the Detachment field personnel will have a request to forward an urgent BOLF messages to particular locations throughout the Division. These BOLF's would be for a particular incident that is ongoing and the member does not have the time to go back to their Detachment and compose and forward the BOLF themselves.

The DOCC operator will compose the message as instructed by the field member and send to the particular agencies as requested by the field member.

The operator will broadcast the message via the most appropriate method whether this will be CPIC, fax, radio broadcast, etc.

B. GENERAL

The DOCC operator will compose the BOLF using the guidelines as the policy pertains to composing narrative CPIC messages.

This method of broadcasting BOLF messages is to be used for "Urgent" or hot occurrences only. A general or informational broadcast will be handled by the Detachment personnel as per the policy on fanout messages.


SECTION: 715

TITLE: CASE NUMBERS FOR CPIC ENTRIES

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the entry of case numbers for after hour entries of CPIC entries.

A. POLICY

It has been established that all CASE numbers be standardized to include the following for entry:

1. Year

2. Two letter Detachment designator, and

3. Field members name

An example would be: 00RE-JONES.

Should the same member wish to enter more than one entry onto the CPIC system and the mandatory field is the same (ie: the surname is identical); you would then suffix the member's name with a number, ie: 00RE-JONES2, etc


SECTION: 720

TITLE: CPIC ENTRY - VICTIMS OF DOMESTIC VIOLENCE ACT

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the entry of "Victims of Domestic Violence Act" charges onto the CPIC system.

A. POLICY

When a DOCC Saskatchewan employee receives a temporary entry on CPIC for a charge under "Victims of Domestic Violence Act", the entry will be accomplished under the category of "PROB" and the following fields will be completed:

OFF: CW Emergency Intervention Order (or) Victim Assistance Order

SD: Date of Service

ED: As specified on the Order

COND: RG plus any "street enforceable" conditions, ie: no contact with, etc

REM: Enforceable SASK only, info other areas

DD1: Next Detachment business day to re-enter the entry

DDR1: Remove the record

All other applicable fields would be filled in as per other categories, ie: SNME, G1, DOB, etc.

B. GENERAL

Adding the Victims of Domestic Violence orders onto the CPIC system does not preclude the subject from being added in the "Accused" category if the subject is going to court on a Criminal Code charge.


SECTION: 723

TITLE: OMO RESPONSIBILITY

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the duties that the OMO operator will perform.

A. GENERAL

With the loss of the GITS CPIC terminals in September 1999, all Detachment CPIC terminals will now be alternate routed to the main DOCC Saskatchewan CPIC ORI of SN10126. As a result it will be the responsibility of the OMO to redirect the messages to the proper dispatcher for further action/attention and forward urgent broadcast message requests that are received in DOCC after normal business hours (0800-1600 Monday to Friday) or when F Div Information Services is not manned.

B. POLICY

1. The following messages will be forwarded to the appropriate zone dispatcher:

a. Warrant confirmation requests.

b. Urgent requests (ie notification of next of kin messages or messages where it would appear that an immediate reply is required).

c. 10-35 or 10-36 status information messages.

d. Any urgent broadcast message that pertains to a particular region, shall be forwarded to the appropriate Dispatcher(s) as well for the Dispatcher information.

2. The OMO operator will also be tasked with the forwarding of urgent broadcast messages that are received from municipal police services or from out of province points. The OMO will forward the broadcast message to the appropriate area (Prov, RCMP, Hwy 1 East/West, Hwy 16 East/West, etc) as determined by the contents of the message.

3. If the OMO operator is uncertain as to what action should be taken on a particular message, the Watch Supervisor or designate shall be contacted to ascertain their wishes.

4. The OMO should normally be set up at CT01 workstation, however, the OMO can be accommodated from any CIIDS workstation. If the member who is logged in

as the OMO departs their workstation for a meal break or 15 minute break, the OMO responsibility shall be forwarded to another available manned workstation.


SECTION: 724

TITLE: CPIC ENTRY BOARD

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method by which the CPIC Entry Board is controlled.

A. POLICY

DOCC Saskatchewan is a 24 hour point and as such, is tasked under the Menu of Duties to input any urgent CPIC maintenance transactions for the Detachments of the province.

The type of entries that may be entered are:

  • 24 hour prohibited driver entries,

  • 30 or 90 day driving suspensions,

  • warrants,

  • missing persons,

  • stolen or abandoned vehicles, or

  • any transaction that may be deemed urgent and that requires an immediate entry onto the CPIC system.

After the entry has been entered into the CPIC system, a hardcopy printout of the transaction shall be placed in the baskets on the post by DP04.

B. GENERAL

As DOCC Saskatchewan does not have a valid file to back these entries, the Detachments concerned shall re-enter the information under their own ORI at the earliest available time.

The Supervisor (or Designate) on duty shall ensure that the Detachments are advised to re-enter their CPIC entries under their own ORI at the earliest availability. As such, it is incumbent upon the Supervisor (or Designate) to check the CPIC Entry board once per shift to ensure that the entries are being re-entered by the appropriate Detachment and removed from DOCC Saskatchewan's ORI.


SECTION: 725

TITLE: FANOUT MESSAGES

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method by which Detachment personnel will fanout non Urgent BOLF messages, informational messages, etc.

A. POLICY

DOCC Saskatchewan does not have sufficient human resources to originate or redirect lengthy narrative messages that can be originated at the Detachment level via the ROSS

E-Mail system or CPIC.

All Detachments in F Division are ROSS E-Mail equipped. The Detachment personnel can send one message via the ROSS E-Mail and have their message delivered to all Detachments and members in the Province. An all inclusive ROSS E-Mail address has been setup in the ROSS E-Mail directory. The address to use when sending a broadcast is: Fdiv__OPS_North and/or Fdiv__OPS_South.

As well for operational broadcasts, a ROSS E-Mail group has been created in F Division. The address for delivery to this group is:

FDIV_BOLF

This address will delivery a copy to all operational members in the Division.

The use of ROSS E-Mail will not deliver a copy of the message to the Municipal Police Departments in Saskatchewan. Each Detachment has been supplied the fax number to be used when forwarding messages to the Police Departments in the Province. It has been suggested that the Detachment set up a Group Send on their fax terminal to allow a message to be forwarded to all Municipal Police Departments at once, or the Detachment can forward the message to individual Departments as to the circumstances of the broadcast message.

If the Detachment requires the message to be forwarded outside of F Division, the Control Point for each Division is located in the front of the CPIC National Directory. The member will be able to locate the CPIC ORI and the fax number if so required. The Detachment will forward their message to the Provincial Control Point and request dissemination in the particular province.

B. GENERAL

DOCC Saskatchewan will not forward non-urgent broadcasts for the Detachments. In the past DOCC would forward the message to the Municipal PD's via fax, however, the Detachment has the ability to forward their own messages via their fax terminal. All Detachments have been supplied with the appropriate fax phone numbers.

All fanout messages or BOLF messages (whether from the Detachment or from DOCC)

will be stored at the clipboard opposite DP04.


SECTION: 730

TITLE: GENERAL CPIC MESSAGES

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy shall be followed by all DOCC personnel when sending CPIC narrative type messages outside of the DOCC. Normally DOCC staff does not initiate a CPIC narrative type message without a request from a field Detachment. This may be for a 10-27 request out of province, a warrant confirmation, a BOLF, etc.

A. POLICY

When a Detachment member request that the DOCC forward a CPIC narrative message, the employee will create an "External Message". Include the requesting Detachment's ORI on the initial outgoing message in the "TO" line.

The "FROM" line will be the ORI of the sending workstation.

The "SUBJ" line may be used however, the system will only allow a maximum of 35 characters to be inputted on the line. If you go over the 35 character limit, the sender will receive an error message.

The "TEXT" line is available for the information of your message, ie 10-27 request, BOLF, etc.

The sending operator will then insert the word "TO" and then the intended recipient of the message.

The sending operator will then insert the word "FROM" and then insert that the message is being sent from the Regina DOCC and "FOR" the initiating member and Detachment. ie: FROM REGINA DOCC FOR CST JONES - REGINA DETACHMENT.

If the operator did not put what your message is about in the "TEXT" field, the operator will put a subject line as the first line of text in the body of the message.

The body of the message will be typed.

After the complete message has been inputted, the operator will insert 2 or 3 linefeeds and then insert the initials or name of the sending operator.

ie: DOCC...ABJ, or Regina DOCC...AB JONES, etc

The operator will then print a copy of the message if required and insert in the individual basket at each work station.


SECTION: 735

TITLE: IDENTIFICATION OF CPIC INPUT OPERATOR

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the means of identifying the input operator on a CPIC entry.

A. POLICY

All CPIC entries made on behalf of the members in the field shall have the DOCC operator's initials inserted in the AREM field on the initial entry.

This will allow CPIC Field Ops or others to ascertain which member of DOCC entered the actual entry onto the CPIC system.


SECTION: 740

TITLE: MESSAGES BETWEEN COMPLAINT TAKER AND DISPATCHER

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method of forwarding messages between the Complaint Takers and the Dispatchers.

A. POLICY

An "External" message shall be used to send any official messages between the Complaint Taker and the Dispatcher. When an external message is to be created, the operator only has to select the correct Dispatch or Complaint Taking location from the drop-down list, then choose "Insert".

The operator will then enter the ORI of the CIIDS workstation they are sending the message from, fill out the "FM" field and then type the details of the message.

The operator will then choose "Send" to forward the message to the correct CIIDS location.

The receiving position shall print the message. The operator will then annotate the printed copy with what was done with the message (faxed, radio - to whom, time, etc).

B. GENERAL

There is also an "All Dispatch Zones" selection and an "ALL Complaint Takers" selection available as a drop-down list.

The use of the "internal messaging" is not recommended due to the fact that the messages are not stored in the CIIDS system. They are not retrievable after they have been cleared from the CIIDS workstation screen (accidentally or on purpose).


SECTION: 745

TITLE: PAROLE WARRANT ENTRIES

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method by which DOCC Saskatchewan will handle Parole Board warrants that are received after hours.

A. POLICY

DOCC Saskatchewan will receive warrants, usually via fax, for entry during the quiet hours from CSC Parole Offices - Saskatoon, Prince Albert, Regina and Regina Oskana Centre. These warrants will be entered as soon as possible by DOCC.

These warrants are for Breach of Parole (a federal offence). The front covering sheet of the parole warrant will explain what type of parole the individual is under. This will be found under "Supervision Type". The different types will be: Full Parole, Day Parole or Statutory Release.

B. ENTRY OF WARRANT

Query PERS and CNI and make a print out. This allows you to obtain details used in entering the warrant.

From the "Federal or Provincial" Inmate Offender - CSC entry you will see "Reporting to" agency, used in ORI notification. Such as Reporting to: Regina PS SN30025.

From the "CNI FPS", you will retrieve: Surname, Given 1, Given 2, FPS #, POB, Height, Weight, Eye Colour, Race, Caution codes. The Name and FPS are to be confirmed by the information on the fax copy of the warrant. All of the above field entries should be filled by CPIC entry from the CNI, as well as alias names also to be added to the CPIC entry from the CNI.

The "WARRANT" field: Insert "2" which will read "warrant of imprisonment".

The "Expiry Date" field: Type "INDEF".

The "OFFENCE (OFF)": will be preceded by "CW Breach of type of Parole". The type of parole being: full parole, day parole, or statutory release (ie: CW Breach of Statutory Release).

No "OFFENCE DATE" is needed. No offence has been committed, a breach has been. Often, the parole office will issue a warrant because of the risk factor to society. Other charges may come from the arresting agency.

The "RADIUS": Canada Wide.

The "ADDRESS" field: Shall be filled with the Last Known Address as shown on the warrant.

The "REM" and "AREM" fields will be filled with further information that is available to the entering operator such as other possible addresses. As well, as the first words in the AREM field shall be the operator's initials who is entering the warrant. This allows for an audit trail after the fact to ascertain which DOCC operator actually entered the warrant.

An unsolicited message is to be sent to F Div Information Services (SN10117) and to the Detachment/Police Department where the offender is "Reporting to" as found on the PERS query "Federal" offender entry. This will be accomplished by completing the ORI1, ORI2, and ORI3 fields on the entry (ie: Subject's Address: Pilot Butte, reporting to Regina Detachment, a warrant notification would go to:

SN10117 - F Div Information Services

SN30025 - Regina PS

SN10131 - Regina Det

The DD1 And DDR1 fields shall be completed to remind the oncoming DOCC staff to have F Div Information Services to re-enter the warrant under their ORI. Ensure that the DD1 date and time is set far enough in the future to allow F Div Information Services to take care of the entry.

The operator shall print a copy of the CPIC entry and staple it along with the fax warrant and put in the warrant box found at the front window. When a warrant confirmation is needed, all warrants are easily accessible.

C. WARRANT CONFIRMATIONS

When a warrant entered by or on behalf of F Div Information Services is required to be

confirmed; advise - "Subject to be escorted to a Federal Institution and to advise the outcome". Do not advise the agency to "remand" the subject, as the subject goes directly to jail. There is no need to appear in court unless there are upcoming charges from the arresting agency.

Enquire of the requesting agency their fax number and fax the complete warrant file to the requesting point. This is normally 4 pages and will include the original information from the Parole Center as well as the actual warrant page. There is no need to fax the description pages that are forwarded to DOCC by Edmonton Parole.

Do NOT give the entire warrant file to Provost, Regina Detachment or Regina PS. Only the original warrant is to be released. If the original warrant is not in the file folder, then a fax copy of the warrant will be given to the member.

The CPIC entry will be annotated with the arresting information ( Detachment/Police Service, member, etc) and then placed on F Div Information Services desk.

The CPIC entry is required for F Div Information Services PIRS file, and for the CPIC removal and subsequent notification to the Parole Officer.

The header used for entering warrant on CPIC:

A WANT

CASE:NPS 123456A/ED:INDEF/ONFILE:N/WARRANT:2/SNME:SMITH/

G1:JOHN/G2:GORDON/SEX:M/DOB:690522/POB:SASK/RACE:NW/

OFF:CW BREACH OF STATUTORY RELEASE/RADIUS:CANADA WIDE/

ADDR:PILOT BUTTE SASK/FPS:123456A/MHT:180/MASS:102/EYE:BRN/

CAUTION:VE/REM:OTH POSS ADDR 123 RAE ST REGINA/AREM:JE XX

SUBJECT BREACH COND BY CONSUMINGALCOHOL/

ORI1:SN30025/ORI2:SN10131/ORI3:SN10117


SECTION: 750

TITLE: REDIRECTS OF CPIC BROADCASTS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method by which DOCC Saskatchewan will forward redirect CPIC messages received during the quiet hours from Municipal Police Departments and points outside of F Division.

A. BACKGROUND

The Control Point for Saskatchewan is F Division Information Services (SN10117). During the quiet hours, F Div Information Services will be on alternate route to DOCC Saskatchewan, whereby DOCC then assumes full responsibility for delivery of such services rendered.

B. URGENT REQUESTS

When a broadcast request is received at DOCC Saskatchewan and it is considered to be urgent, DOCC will redirect the message to the appropriate location. The Supervisor on duty will be consulted as to the extent of the dissemination and the method of delivery.

The operator handling the redirect will clean up the message as much as possible by deleting extraneous line feeds, headers, "forwarded by", etc prior to redirecting the message.

A copy of the redirect message will be printed and the operator will notate on the copy of what was done with the message (Prov Fanout, Faxed, Zone 1 Fanout, etc) and initial same. This copy must then be filed on the Special Broadcast clipboard, opposite DP04.

C. NON URGENT REQUESTS

The Supervisor on duty will make the decision whether the request is urgent or non urgent. A redirect request received after hours and not of an "Urgent" nature, shall be printed by the receiving operator and then forward the request to F Division Information Services - SN10117. On the printed copy, write to F Division Information Services to request that the message be forwarded the next day or next business day. The original message can then be deleted from the OMO operator's terminal. F Div Information Services will have a copy of the message in the Receive Traffic Queue and will action the request when next on duty.

When the redirect request is forwarded to F Div Info Services, make sure that all extraneous line feeds, headers, "forwarded by", etc are removed prior to redirecting the message.


SECTION: 755

TITLE: SASK PEN - ACCESS TO CPIC/SGI INFORMATION

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method that DOCC Saskatchewan will use to process information requests from the staff at the Sask Penitentiary at Prince Albert, Sask.

A. BACKGROUND

The Sask Pen have their own CPIC terminal available during normal business hours. There may be occasions where their roving patrols, normally during "dark" hours, come across a suspicious vehicle in the immediate area of the Sask Pen grounds. The staff will call the local RCMP office in Prince Albert, and should nobody be in the office, they will select option zero to reach us.

B. POLICY

The Complaint Taker will take the call and the requested information. Obtain the name of the caller, his/her position at the Sask Pen, and the phone number to call back. Normally the call back number should be 953-8500, which is answered in their master control centre.

Do the query/queries and then phone back the call back number with the requested information.


SECTION: 760

TITLE: 24 HOUR DRIVING SUSPENSIONS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will ensure all operators are handling request for entry of 24 hour driving suspensions onto the CPIC system in a uniform manner.

A. PATROL UNIT

If you wish to have a 24 hour driving suspension entered while you are on patrol, you will tone the radio repeater that you are currently on and advise that you have a 10-69 (24 hour driving suspension) you wish to enter into the CPIC system.

B. DOCC

24 hour driving suspension information may be received in DOCC via the radio. This is allowed if the operator duties at the time permit them to accept the information. If the dispatcher is unable to accept the information at the initial call, the operator will request the member call back at a designated time.

The information can be direct data inputted on the appropriate CIIDS screen as directly received from the patrol member.

If the "direct data input" method is not used and/or the record is not inputted at the time of receipt by the dispatcher, you must then use the DOCC 24 hour suspension form that has been created.

If the member faxes in the information, then the inputted printout can be attached to the faxed information. This will suffice for authorization.

C. GENERAL

Members should be encouraged to send the info via a readable fax on the proper form (Notice & Order of Suspension or Disqualification). This is mandatory for all suspensions that are issued at the Detachment office after a breathalyser test has been completed. Road side suspensions pose a greater difficulty and as such the availability of using the radio for this purpose. However, this will be as "the dispatcher duties permit". Answering other repeaters, dispatching complaints, status keeping and query processing take precedence over the receipt of 24 hour driving suspensions via the radio system.


SECTION: 761

TITLE: 30 DAY DRIVING SUSPENSIONS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will ensure all operators are handling request for entry of 30 day driving suspensions onto the CPIC system in a uniform manner.

A. PATROL UNIT

If you wish to have a 30 day driving suspension entered while you are on patrol, you will tone the radio repeater that you are currently on and advise that you have a 10-69 (30 day driving suspension) you wish to enter into the CPIC system.

B. DOCC

30 day driving suspension information may be received in DOCC via the radio. This is allowed if the operator duties at the time permit them to accept the information. If the dispatcher is unable to accept the information at the initial call, the operator will request the member call back at a designated time.

The information can be direct data inputted on the appropriate CIIDS screen as directly received from the patrol member.

If the "direct data input" method is not used and/or the record is not inputted at the time of receipt by the dispatcher, you must then use the DOCC 24 hour suspension form that has been created.

If the member faxes in the information, then the inputted printout can be attached to the faxed information. This will suffice for authorization.

C. GENERAL

Members should be encouraged to send the info via a readable fax on the proper form (Notice & Order of Suspension or Disqualification). This is mandatory for all suspensions that are issued at the Detachment office after a breathalyser test has been completed. Road side suspensions pose a greater difficulty and as such the availability of using the radio for this purpose. However, this will be as "the dispatcher duties permit". Answering other repeaters, dispatching complaints, status keeping and query processing take precedence over the receipt of 30 day driving suspensions via the radio system.

The "Expiry Date" for the entry should be 30 days from the start date. A DD1 should be inserted for the following business day to remind the Detachment to re-enter the subject.


SECTION: 762

TITLE: 90 DAY DRIVING SUSPENSIONS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will ensure all operators are handling request for entry of 90 day driving suspensions onto the CPIC system in a uniform manner.

A. PATROL UNIT

If you wish to have a 90 day driving suspension entered while you are on patrol, you will tone the radio repeater that you are currently on and advise that you have a 10-69 (90 day driving suspension) you wish to enter into the CPIC system.

B. DOCC

90 day driving suspension information may be received in DOCC via the radio. This is allowed if the operator duties at the time permit them to accept the information. If the dispatcher is unable to accept the information at the initial call, the operator will request the member call back at a designated time.

The information can be direct data inputted on the appropriate CIIDS screen as directly received from the patrol member.

If the "direct data input" method is not used and/or the record is not inputted at the time of receipt by the dispatcher, you must then use the DOCC 24 hour suspension form that has been created.

If the member faxes in the information, then the inputted printout can be attached to the faxed information. This will suffice for authorization.

C. GENERAL

Members should be encouraged to send the info via a readable fax on the proper form (Notice & Order of Suspension or Disqualification). This is mandatory for all suspensions that are issued at the Detachment office after a breathalyser test has been completed. Road side suspensions pose a greater difficulty and as such the availability of using the radio for this purpose. However, this will be as "the dispatcher duties permit". Answering other repeaters, dispatching complaints, status keeping and query processing take precedence over the receipt of 90 day driving suspensions via the radio system.

The "Expiry Date" for the entry should be 90 days from the start date. A DD1 should be inserted for the following business day to remind the Detachment to re-enter the subject.

A 90 day driving suspension normally originates as a 24 hour suspension, the driver is then given a 7 day Temporary Driving Permit (at the bottom of the Notice and Order of Suspension, Disqualification or prohibition). This 7 day permit allows the driver to get their affairs in order and at the expiration of the 7 days the 90 day disqualification will commence. When we receive these forms from the Detachment we should enter a 24 hour suspension. It will then be the responsibility of the detachment to enter the 90 day suspension at the expiration of the 7 day Temporary Driving permit.

If the 7 day Temporary Driving Permit is not issued by the member, then a 90 day suspension can be put in place effective immediately. DOCC Saskatchewan will enter these suspensions in the same manner that 30 day driving suspensions are entered. The "Expiry Date" for the entry should be 90 days from the start date. A DD1 should be inserted for the following business day to remind the Detachment to re-enter the subject under their ORI.

These suspensions are generated by the RCMP, the drivers do not receive letters from SGI regarding the suspensions.


SECTION: 765

TITLE: WARRANT CONFIRMATION MESSAGES

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method of sending warrant confirmation requests for Detachment members.

A. POLICY

A DOCC operator that receives a hit for a warrant on a CPIC query that has been requested by a Detachment patrol member, shall print a copy of the CPIC entry. On the patrol member's request a CPIC narrative message shall be forwarded to the originating agency for confirmation of their entry.

The operator shall retrieve a "Create External" form from the CIIDS system. The originating agency ORI shall be placed in the "TO" field along with the ORI of the requesting member's Detachment.

The "FROM" field shall be filled by the ORI of the CIIDS workstation that is requesting the warrant confirmation (SN10204, SN10205, SN10206, SN10207, SN10208, etc).

The "SUBJECT" field may be used, however, it is limited to only 35 characters.

The "TEXT" field can be used to put the subject of your message, ie: Warrant Confirmation Request, etc.

The operator shall insert the word "TO" and type in the address of whom the message is being sent to.

The operator shall insert the word "FROM" and insert Regina DOCC with a notation of the requesting member and Detachment.

The body of your message. If you did not use the TEXT field to insert the subject matter of the message, then the first lines of text shall be the subject line, with any identifying remarks, ie: Warrant Confirmation - John Doe B: 1949-01-01 Case: 12345 etc)

After they body of the message has been entered, the sending operator shall insert a couple of line feeds and then insert their initials or name of sender.

ie: DOCC....ABC or DOCC..AB Jones, or AB Jones....DOCC, etc.

A print out of the message shall be obtained and attached to the original CPIC hit that was made. The messages shall be placed in the basket at the workstation. When the agency responds back with their wishes on the warrant, ensure that a copy of this message has been sent to the requesting Detachment member's ORI. If the agency did not send a copy to the Detachment, then the DOCC operator shall redirect the message to the originating Detachment member's ORI for their information.

At times, the Detachment member will request that DOCC reply with the outcome of the warrant. The DOCC operator will use the same form as previous, making sure to identify the subject of the message and any case number, etc. A copy of this outcome message will be sent to the originating agency as well as to the originating Detachment member's ORI. A copy shall be printed of this message and attached to the previous messages. The messages shall be stored in the baskets at each workstation.

It must be realized that this "outcome" message is not an "urgent" duty. The request would be classed as an "Admin Activity" and as such is very low on the Menu of Duties for DOCC Saskatchewan. As such the sending of the message may be delayed until the operator has the time to fulfil the request. However, if the DOCC operator feels they will not have the time due to other "urgent" duties, then the originating member shall be advised.

B. GENERAL

For warrant confirmation among RCMP Detachments, the Dispatcher may print out the warrant hit and ask the correct Dispatcher to obtain a confirmation. The Dispatcher will write on the warrant hit copy the confirmation along with the wishes of the Detachment member and the member's name supplying the information. The Dispatcher would then hand the printed copy back to the original Dispatcher.

Once the Dispatcher has advised the requesting member of the confirmation and wishes, the printed copy will be placed in the message basket.

This is not the recommended method of confirming the warrant as you will be interfering with the other Dispatcher and there will not be a paper trail to be followed.


SECTION: 770

TITLE: OBSERVATION/SIP CATEGORY ON CPIC - CONTACT OF MEMBER

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


To ensure that members/units that have entered an Observation/SIP entry receive the required information on their entry; the following method shall be used to notify the investigating member of their responsiblity on receiving a positive hit on the CPIC system.

A. POLICY

The DOCC operator will advise the investigating member that the subject is "10-42".

As well if able to without going into details, the operator should briefly describe to the investigating member on the radio of the 10-42 entry (ie: 10-87, 10-30 "G", etc).

The investigating member shall also be advised that they have a message when they are clear and if they would telephone the operator for the details. When the members calls, inform them of the full particulars of the 10-42 entry also advising them to contact the interested member/unit of the entry and supply the details of the check as per the CPIC entry.

At no time should the operator read the entry to the member over the radio.


SECTION: 810

TITLE: SECURITY - F DIVISION BUILDING

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


The Corp of Commissionaires supply security for the F Division building.

A. METHOD

The Corp of Commissionaires provide building patrols throughout the F Division Headquarters building. The following list will give you an approximate time of the commencement of the patrols.

Monday to Friday

2000 hours, 2130 hours, 0030 hours, 0300 hours and 0500 hours

Saturday, Sunday and Statutory Holidays

0030 hours, 0300 hours, 0500 hours, 0830 hours, 1100 hours, 1330 hours, 1700 hours, 2000 hours and 2200 hours.

In addition to the patrol times, Monday to Friday inclusive for closing times are 1700 hours for the front door for visitors and 1800 hours for the west, south and loading dock door. On weekends the building remains secure until 0600 hours Monday to Friday or following a statutory holiday.

B. CONTACTING COMMISSIONAIRE ON PATROL

When the commissionaire is absent on their patrols and there is a request for access to the F Division Headquarters from a RCMP member via the phone in the front vestibule. DOCC personnel will phone the Depot Guardroom at 780-5777 and advise them of the situation.

The Depot Guardroom has radio contact with the patrolling commissionaire and will advise them to return to the front entrance area. The commissionaire should be able to return to the front entrance within a minute to respond to the request.

Under no circumstances are DOCC personnel to leave their worksite to open the front door for these members.


SECTION: 814

TITLE: SECURE FAX AND ENCLOSURE

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the use and security of the secure fax machine and enclosure.

A. POLICY

The secure facsimile in the DOCC is used to process Protected "A" or higher communications. There must not be any other equipment located within the secure fax room. Articles that are not permitted within this 1 metre area would be such as: computer CPU's, monitors, or equipment such as a normal fax machine.

The secure fax has been built into it's own room for the sake of security of the actual fax machine and any secure documents that may be sent or received. This room is lockable with a key and should be locked at all times when not in use. A security breach would ensue if uncleared personnel are able to view the fax equipment or to view a secure fax as it is being sent or received.

B. GENERAL

The spare comsec key for the secure fax is located in the DOCC Manager's office. The key is located hanging on the inside right side of the tall storage cabinet in the office.

F Div Information Services has been supplied with a key for this room. As well all Supervisor's have been supplied with a key for the secure fax room.


SECTION: 815

TITLE: HANDLING OF SECURE MESSAGES FROM THE SECURE FAX

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will be followed by all personnel who handle secure faxes in the DOCC.

A. POLICY

All secure fax messages must be placed in an envelope and properly addressed. These envelopes shall not be posted through the normal mail system.

Any "Urgent" messages should be inserted in a suitable envelope, the addressee should be telephoned and advised that they have a urgent secure fax for pickup at the DOCC. A message may be left on the addressee's message manager during normal working hours. After hours or during the weekend, the addressee shall be telephoned at their residence or via a cell phone.

A routine secure fax may be put through the internal mail system of F Division, however, the envelope shall be suitably addressed with the intended recipient's name, Section, phone number and the applicable boxes marked as to security classification, etc.

To alleviate the requirement of keeping a "Sent" log on the secure fax, the machine has been set up to automatically print out a "Transmission Report" on all outgoing messages. This "Transmission Report" shall be stapled to the outgoing secure message and they both shall be returned to the person sending the message. The "Transmission Report" is the confirmation that the secure message has actually been delivered.

B. GENERAL

Only Civilian Members that are security cleared to Top Secret shall handle classified secure faxes.

During normal business hours Monday to Friday, Information Services will primarily be responsible for the sending and receiving of secure faxes.


SECTION: 825

TITLE: OPERATIONAL PLANS - SECURE FACSIMILE

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


During certain investigations/occurrences there could very well be a need for a secure fax at a particular Detachment. This policy will advise the DOCC staff of means of accomplishing this.

A. GENERAL

Informatics has a contingency for matters where a secure fax is required. A "Fly-away Facsimile" - portable is available at a moments notice. This can be moved to any site in the Division as required, and will work off any available phone line, or if required, Informatics would be able to arrange installation of a phone line.

B. REQUESTING EQUIPMENT

To obtain the loan of a secure fax, all that would be required would be a call to i/c Admin Information Services, [306] 780-5244; or to your Regional Informatics Co-ordinator, (North Region @[306]975-5899; South Region @[306]780-8302).


SECTION: 830

TITLE: PRINCE ALBERT AIRCRAFT C-GMPW

SUPERSEDES/RESCINDS:

EFFECTIVE DATE: 2003-01-24


This policy will enhance the aircraft crew safety and make the DOCC personnel aware of the location of the aircraft C-GMPW at all times.

A. BACKGROUND

The Prince Albert aircraft (C-GMPW) is a pilatus PC12/45. It is operated on a company manifest which is prepared daily by the Prince Albert aircraft co-ordinator and maintained in the DOCC. The manifest is in essence a schedule for the aircraft which records the names and number of passengers for each of the planned legs. It is monitored and maintained by the DOCC. As such pertinent information is available to DOCC should the aircraft become overdue at any of the planned destinations. The following persons work together to ensure that the manifest is maintained in a current condition.

1. AIRCRAFT CO-ORDINATOR RESPONSIBILITIES

a. Generate and forward the days flight manifest and intended scheduled of the aircraft to DOCC in the morning before departure.

2. FLIGHT CREW RESPONSIBILITIES

a. Upon initial departure, advise DOCC of the following:

I. Estimated times of arrival (ETA) at the scheduled destinations, amended as required.

ii. Requests for service at the scheduled destinations, ie: fuel, de-ice, etc.

b. At the end of each day's scheduled flight, advise DOCC of the following:

I. Off duty status and location (ie: 10-35 Stoney Rapids, or 10-35 Prince Albert).

ii. Confirm with DOCC that flight note is closed.

3. DIVISION OCC RESPONSIBILITIES

a. For the purpose of this directive, direct contact is defined as follows:

i. Person to person radio repeater communication.

ii. Person to person PMRS communication.

iii. Person to person telephone communication.

Do not advise via fax, CPIC, or message manager as these do not get confirmed.

b. Normal Operations:

i. Upon receiving the information from flight crew as per 2.A. above, advise a member (on call or on duty) via direct contact at the respective detachments of the ETA and requested services for the aircraft. Log the time that the member was advised of the ETA.

ii. Keep the information on hand for the remainder of the day until the aircrew reports off duty (10-35) at a specified location. This is normally Prince Albert but on occasion may be elsewhere.

B. EMERGENCY OPERATIONS: OVERDUE AIRCRAFT

1. Should the aircraft be reported over due by one of the scheduled Detachments, the DOCC operator will determine:

a.. Ascertain routing for the aircraft

  • Initiate radio search through appropriate OCC and Detachments to determine last known location.
  • Notify the Prince Albert Air Section. Try the satellite phone: 011-8816-314-33991.
  • Attempt to locate through Edmonton Flight Information Services (Air Radio) at 1-866-922-7433 (press #1 - emergency)

If inquiries meet with negative results, proceed to contact the respective Detachments where the aircraft has yet to land. Advise them that the aircraft has

been reported overdue at a Detachment. Instruct them as follows:

a. If they should hear from the aircraft, contact DOCC immediately.

b. If they should hear from the aircraft, tell the pilot to contact DOCC immediately.

c. The DOCC operator will make "direct contact" with the following members. Do not divulge any information to any spouses or dependants that the aircraft is overdue.

i. Notify Rescue Co-ordination Center in Trenton, Ontario.

Telephone: 1-800-267-7270 or 1-613-965-3870

Provide Trenton with the following last information as available:

Type of aircraft: Pilatus PC12/45

Number of crew and passengers: Pilot & passengers

Routing

Last Known Position

Fuel on board at Take Off

Status of Survival Equipment

  • Passenger manifest can be obtained from:

Aircraft coordinator (Marilyn Hedstrom) at 306-780-5138 or 306-780-5138 or Pilot Office in Prince Albert at 306-765-5563 or 306-7865-5564

  • Notify NCO i/c Prince Albert Air Section - S/Sgt Brian Blacklock

Phone: 306-765-5563

Res: 306-922-0226

Cell: 306-961-0266

or

S/Cst Gary Wasend

Work: 306-765-5563

Res: 306-764-7449

Cell: 306-961-5745

  • Notify Officer i/c Community Policing - Insp. Chuck Orem

Work: 306-780-7763

Cell: 306-536-7613

  • Notify Air Services Branch (Ottawa)

Mr. Todd Lamb

Work: 613-993-0480

Cell: 613-798-3239

Res: 613-364-4469

or

Acting Chief Pilot - C/M Garry Hartery

Work: 613-993-5192

Cell: 613-298-7064

or

Chief Aircraft Engineer - Wally Zelenyj

Work: 613-998-0364

Cell: 613-298-7543

Res: 613-692-0456

or

Supt. Jim Boyes

Work: 613-993-1761

Cell: 613-371-3253

Res: 613-739-7890

  • Continue to liaise with Rescue Co-ordinator Center and consider involving Regina Air Section - Sgt Hans Dekok at

Work: 306-780-5471

Res: 306-751-0642

Cell: 306-539-9300

  • Consider the assistance of:

Edmonton Air Section: 780-495-6666

Winnipeg Air Section: 204-983-0243



SECTION: 835

TITLE: REGINA AIRCRAFT MPE

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will enhance the aircraft crew safety and make the DOCC personnel aware of the location of the aircraft MPE during their non Provost schedules.

A. BACKGROUND

The majority of MPE flights involve the transportation of prisoners on escort to one point or the other. The plane will not check in with DOCC during their normal prisoner escorts, however, the plane will give the information to Regina Provost. Normally prisoners are escorted on Monday, Wednesday and Friday.

B. POLICY

If MPE is flying for some reason other than a prisoner escort they will contact the DOCC and advise their flight information.

The planes will advise departure and arrivals at each point along their route and what their ETA at the next point.

DOCC personnel will set timers and ensure that they arrive at the destination in the designated time period.

C. GENERAL

Regina Air Services advise they usually monitor the Pilot Butte repeater while they are in the Regina area, the Saskatoon repeater in the Saskatoon area, the Spruce Home repeater in the Prince Albert area, the Denholm or North Battleford repeater in the North Battleford area, the Divide repeater in the Meadow Lake area, and the Lloydminster repeater in the Lloydminster area.

In the event a Regina Air Seciton aircraft is overdue, the following procedures are to be followed:

    • Ascertain routing for the aircraft
    • Initiate radio search through appropriate OCC and Detachments to determine last known location. Notify the Regina Air Section. Try Satellite Phone: 011-8816-314-33982
    • Attempt to locate through Edmonton Flight Information Services (Air Radio) at 1-866-992-7433 (Press #1 - Emergency)

IF UNALBE TO LOCATE

Notify Rescue Co-ordination Centre in Trenton, Ontario, via telephone at:

1-800-267-7270 or 1-613-965-3870

Provide Trenton with the following last information as available:

Type of aircraft: Pilatus PC-12/45 or Cessna 210

Number of crew and passengers: Pilot & passengers

Routing

LKP (Last Known Position)

Fuel On Board at takeoff

Status of survival equipment

    • Passenger manifest can be obtained from:

Aircraft co-ordinator - Marilyn Hedstrom

306-780-5138

or

Pilot Office at 306-780-5471 or 306-780-5472

    • Notify NCO i/c Regina Air Section - Sgt Hans de Kok

Work: 306-780-5471

Res: 306-751-0642

Cell: 306-539-9300

or

S/Cst Grant Thiry

Work: 306-780-8813

Res: 306-545-1544

Cell: 306-539-3549

    • Notify Officer i/c Community Policing - Insp Chuck Orem

Work: 306-780-7763

Cell: 306-536-7613

    • Notify Air Services Branch (Ottawa):

Mr. Todd Lamb

Work: 613-993-0480

Cell: 613-798-3239

Res: 613-364-4469

or

Acting Chief Pilot - C/M Garry Hartery

Work: 613-993-5192

Cell: 613-298-7064

or

Chief Aircraft Engineer - Wally Zelenyj

Work: 613-998-0364

Cell: 613-298-7543

Res: 613-692-0456

or

Supt. Jim Boyes

Work: 613-993-1761

Cell: 613-371-3253

Res: 613-739-7890

    • Continue to liaise with Rescue Co-ordinator Centre and consider involving Prince Albert Air Seciton - S/Sgt Brian Blacklock:

Work: 306-765-5564

306-765-5563

Cell: 306-961-0266

Res: 306-922-0226

    • Consider the assistance of:

Edmonton Air Section: 780-495-6666

Winnipeg Air Section: 204-983-0243


SECTION: 901

TITLE: FIRE ALARM F DIVISION HEADQUARTERS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the reporting of a fire and the evacuation of DOCC Saskatchewan due to a fire or a fire alarm in the F Division building.

A. POLICY

If you discover a fire:

1. Sound the alarm.

Location of fire alarm boxes:

  • Front entrance on north wall by main doors

  • West entrance hallway

  • South hallway, across from mailroom and elevator

Telephone the main front desk (commissionaire) at 780-5462 and advise them of the fire and location etc.

Call 9 1 1 and report the fire

Local telephone number for Fire Department (non-emergency) is 777-7846

2. Evacuate the area (as per Section 905, DOCC SOP Manual).

3. Inform the main front desk (commissionaire) at 780-5462 about the size, type and location of the fire.

When you hear an alarm:

1. There are two stages to the alarm, a five (5) minute pre-alarm followed by a general alarm.

2. When you hear the "Pre-Alarm", prepare to evacuate the building. Secure any personal belongings and confidential material. Ensure the Secure Fax enclosure is closed and locked to prevent unauthorized disclosure of classified material.. Pick up jackets and other outerwear as required.

3. When the system goes into "General Alarm", evacuate the building immediately. DO NOT use the elevators for evacuation.

4. If time permits, a "Special Broadcast" shall be given on all Zones on all repeater modules.

5. If time permits, all computer systems should be logged off and the computer powered off prior to the employee departing.

6. The supervisor on duty or designate will direct the employees to exit DOCC via the ramp at the northeast door. This is the door directly across from the elevator. The employees will exit the DOCC and proceed directly to exit the building through the main front doors. All employees will muster in the grassy area immediately north of the driveway at a safe distance away from the F Division building.

To ensure that the information that is currently stored in the "blue binder in the book shelf in front of Zone 2 Dispatch" and the SOP manual is not lost; the supervisor or designate shall ensure a copy of both of the manuals is taken when DOCC Saskatchewan is evacuated.

B. FIGHTING THE FIRE

Fight the fire with a fire extinguisher ONLY if:

  • The fire is small

  • The fire is between you and the exit

  • You are familiar with the fire extinguisher and its limitations

C. GENERAL

The "blue binder" and the SOP manual are the only storage locations of certain on-call lists, contact persons and policy to be followed in certain instances, etc. By ensuring a copy is taken on evacuation, it is ensured the information will not be lost in an ensuing fire.


SECTION: 905

TITLE: EMERGENCY EVACUATION - DOCC

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


The following are procedures that will be followed in the event of an evacuation of DOCC Saskatchewan due an emergency or any other threat that may cause DOCC to have to be evacuated for a short term.

A. GENERAL

A temporary DOCC will be set up in the LAN/WAN Computer complex at Depot for short term evacuations. This is the old Crime Detection Laboratory building located east of the Museum on the south side of the Depot grounds. The attached map has the building labelled as "Police Driving"

When entering the building via the front door, the LAN/WAN complex is accessed by taking the stairs up and then turning right.

The LAN/WAN complex is a short term alternative for DOCC Saskatchewan and is only intended for a 2-4 hour operation. After 2 hours at LAN/WAN, a decision should be made to either activate a long term alternative DOCC at Yorkton (when set up), and/or access the soonest possible "safe" return to DOCC Saskatchewan.

B. DECLARING AN EVACUATION

The decision to evacuate DOCC Saskatchewan shall be the responsibility of the DOCC Manager. In the absence of the DOCC Manager, the order shall be given by the Operational Commander of DOCC Saskatchewan. In the absence of both of the above members, the responsibility will rest with the Watch Supervisor on duty or their delegate.

C. METHOD OF EVACUATION

On receipt of an order to evacuate DOCC Saskatchewan, the Watch Supervisor on duty (or delegate) shall inform the staff on duty immediately that an evacuation order has been received. Four (4) white key cards has been acquired to allow access to the LAN/WAN complex. These cards shall be kept in the Supervisor's office (Room 102.03) in a sealed envelope along with 4 envelopes containing security codes for the internal alarm system at the LAN/WAN complex and instruction sheets for the alarm system. A copy of the instruction sheet for the internal alarm system are attached at the end of this chapter.

The Watch Supervisor on duty (or delegate) shall call the Depot Guardroom at 780-5777 and advise the commissionaire on duty that DOCC Saskatchewan is being evacuated.

You will require the roving patrol to meet the DOCC members at the front door to the complex to allow entrance to the building. The roving patrol member will have to unlock the outer door at the LAN/WAN to allow entrance to the lobby. The supplied white key cards will then permit access to the rest of the building.

When the commissionaire at the Guardroom is called, ascertain if the roving patrol is in

the area. If they are, ascertain if they would be able to assist in transporting the DOCC members to the LAN/WAN complex.

If time restraints dictate that DOCC Saskatchewan must be evacuated without being able to call the Depot Guardroom, the Supervisor (or designate) of DOCC will call the Depot Guardroom on their arrival at the LAN/WAN complex and explain what is transpiring.

If it is after hours, then the Supervisor (or designate) will stop at the Depot Guardroom and explain what is transpiring. You will require the roving patrol to attend and facilitate entrance through the main doors of the LAN/WAN complex.

If time permits, a "Special Broadcast" shall be given on all Zones on all repeater modules advising of the DOCC evacuation and a possible duration.

As well, if time permits, all computer systems in DOCC should be logged off and the computers powered off prior to the employees departure.

Each Dispatcher shall ensure they take the Zone User Defined manual with them when they depart DOCC. These manuals are stored in the bookcase by D/P 3 and are labelled for each Dispatch Zone.

The Supervisor or their designate shall ensure a copy of the "blue information binder" from the book case in front of Zone 2 is also taken with the departing employees. As well the Supervisor or their designate shall ensure a copy of the Zone 5 User Defined manual and the DOCC SOP manual is also taken on evacuation.

These binders are the only storage medium that will be available for on-call lists, contact persons, and telephone numbers.

The Supervisor or their designate shall ensure that the Secure Fax room is closed and locked prior to the departure of the employees.

The Supervisor or their designate shall as a last item, press the "Night Key" on the "Controller's Phone" for the ACD system. This phone (566-4567) is located in the Supervisor's office (Room 102.03). The Night Key will route the calls to the new queue at LAN/WAN (780-5661) when activated.

When the members of DOCC Saskatchewan depart from DOCC they must ensure they are dressed suitably for the climate. If the members wish, they can walk to the LAN/WAN

(approximately 10 minute walk) or drive their vehicle to the LAN/WAN building. There is a small parking lot behind the LAN/WAN. However, if this lot is full, parking is also available south of the Drill Hall and east of the Depot Arena. It would also be possible to park along the street in front of the building, however, parking in this location would be for a short term duration.

D. FORMER PMRS PHONES

To transfer the former PMRS phone liness to the LAN/WAN complex entails call forwarding the phone from the 566-4566 telephone in the Supervisor's office (Room 102.03). The procedures to process the call forwarding function is:

  • Remove the handset from the cradle (to ensure off hook)

  • Press the call forward button

  • Press "9"

  • Enter number: 780-5661

  • Press call forward button

  • A triangle () will appear on the phone beside the Call Fwd key

  • All the PMRS phone lines will now be call forwarded to the LAN/WAN complex and the handset can be placed back on hook.

  • Once the emergency is over, to place the PMRS phone lines back to DOCC requires that you press the call forward button once again. This then restores the channels to a normal operation.

E. PHONES AT LAN/WAN COMPLEX

Four agents (existing numbers in the LAN/WAN complex) are programmed (780-7359,

780-6962, 780-8859 and 780-7533). These phones are single line sets and as such, a "feature code" must be entered for these four phones to "log in" to or "log out" of the night route UCD (Uniform Call Distribution) queue .

  • To log in, on each phone you dial: *-9-4-1. You will then receive a broken busy signal, then you dial 5661. You will then receive 2 beeps for confirmation. You can then hang up.

  • To log out, on each phone you dial: *-9-4-2. You will then receive 2 beeps for confirmation. You can then hang up.

The four phones at the LAN/WAN complex have "message manager" on the lines. When

the "Night Key" is pressed, the calls will be immediately forwarded to the phones at the LAN/WAN from DOCC Saskatchewan's main number of 780-5563. For this reason, on arrival at the LAN/WAN, and after logging in on the phone, each phone must be checked for messages that may have been left on the message manager since DOCC was evacuated. The message manager is accessed by inserting the phone number: 522-6245, the phone number of the phone and the access code for the individual phone.

The access codes for the phones are:

  • 522-6245 - 780-7359 - 33013

  • 522-6245 - 780-6962 - 33013

  • 522-6245 - 780-8859 - 33013

  • 522-6245 - 780-7533 - 33013

When a Complaint Taker at LAN/WAN leaves their respective work station, they must first log out using the code *-9-4-2. The UCD queue is slightly different then the DOCC's

ACD system in that if a complaint taker is logged into the UCD and then abandons the work station without logging out, a delivered call to that particular workstation would

then end up in the individual message manager system.

F. CONTACT WITH DETACHMENTS

Two mobile radios are available. They will permit "Outbound" radio communications with our Detachments and patrol units at a minimum. Half of the repeater sites will be programmed into one of the mobiles, with the other half into the other mobile radio. This would be approximately 35 sites per radio. Due to these numbers, the radio communications must be kept to a minimum.

Until the mobile radios are installed at LAN/WAN, DOCC Saskatchewan will not have any contact with the Detachments via the radio system. The only method of contacting the Detachments will be via telephone.

G. CREATION OF EVENTS

There is a CIIDS terminal located at the LAN/Wan Complex, however, it is not easily accessible for data input and as such it will be necessary to create events on paper (form 1624) until the details can be inputted to the CIIDS system and then ultimately to the PIRS system.

In the worst case scenario, the CIIDS system will not work and all events will have to be created on Form 1624 and saved for later input by DOCC personnel or by the Detachment concerned.

H. RETURN TO DOCC

The DOCC Manager, and/or DOCC Operations Commander, and/or the on duty Watch Supervisor or delegate will direct the return to DOCC Saskatchewan "only when safe to do so".

At least one staff member must be left at the LAN/WAN complex until the phones have been transferred back to DOCC to ensure no calls are missed on the members return. As well, a call shall be made to the Depot Guardroom to advise the Guardroom you are returning to DOCC. If the return is after hours, advise the Depot Guardroom that you will require the roving patrol member to attend to the LAN/WAN to ensure the front doors are secured.

Upon the return to DOCC Saskatchewan, the Watch Supervisor or delegate will release the ACD "Night Key" allowing DOCC Saskatchewan to resume normal phone operations.

The Watch Supervisor or delegate will return the PMRS channels to normal operation by pressing the Call Forwarding key on the phone 566-4566 in the Supervisor's office.

A telephone call shall be made to the LAN/WAN complex to advise the member(s) left that they may return to DOCC now as the phones have been switched back to DOCC.

A "Special Broadcast" shall be made on all radio modules in all zones to advise the Detachments and patrol units that DOCC Saskatchewan is back in full operation.

I. POST TRAUMATIC DEBRIEFING

The evacuation of DOCC Saskatchewan and the ensuing confusion may cause excessive stress to individual members of DOCC. As such, it is the responsibility of the DOCC Manager, and/or the Operations Commander, and/or the Watch Supervisor or delegate to

identify the need for a Post Traumatic Debriefing (PTD). If a PTD is deemed to be required, contact Dr. Sandy Yaholnitsky-Smith, Regional Psychologist (Bus: 780-6640, Res: 545-0377) and advise her of the situation. She will then make a decision as to what is required and the logistics of the PTD.

J. SUPPLIES STORED AT LAN/WAN

There will be a box of supplies left at LAN/WAN. In the box is the following:

  • a set of phone books for the province of Saskatchewan

  • 1 CPIC National Directory (Rev April 1999)

  • 1 "F" Division Criminal Operations Branch Telephone Directory (Rev 99-11-03)

  • 6 bundles of 1634 complaint forms

  • 1 box of pens

  • bundle of radio logs

  • bundle of scratch paper

  • scotch tape

  • 4 bundles Action Request pads

  • 2 yellow high lighters


SECTION: 910

TITLE: HEATING/COOLING PROBLEMS IN DOCC

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy establishes the method by which any heating/cooling problems in DOCC Saskatchewan are reported.

A. GENERAL

Health Canada advises that the standard of acceptable temperatures allowed falls within a range of 17C and 29C. This range may not be "comfortable" for everyone, however, it is still considered "safe".

B. POLICY

Any problems with the heating/cooling system in DOCC shall be reported to the Depot Heating Plant at 780-5856. This is at any time during the day or night.

If the problem is with the Liebert air conditioning units, then Electronic Environments Ltd, should be called at 522-3700. In an emergency, Don Lyons should be called at 596-1898.

If the problem is not rectified in a suitable time frame; a return call to the Heating Plant or Electronic Environments Ltd shall be made to ascertain if any action is being taken and if so, what type of action is being taken.

C. LIEBERT A/C UNIT

To adjust the temperature setpoint on the Liebert a/c units, follow the following steps (note: and audible tone should be heard each time a button is pushed):

  • From the "Status Screen" that indicated Temperature, Humidty, and Mode of Operation, push the "Menu" button followed by "Enter".

  • When "Setpoints" is displayed, push "Enter" for current Temp. Setpoint, push "Enter" again to allow temperature adjust.

  • Use the or (up, down) buttons to adjust to the desired temperature.

  • Never adjust more than 1 or 2 degrees at a time.

  • When the desired new temperature setpoint is indicated on line two, press "Enter" to accept the settings.
  • The new Temp. Setpoint should be shown in line one.

  • Press "ESC" button twice or until the status screen is displayed indicating the temperature and the humidity.

  • For further details on other setpoint adjustments, please refer to the operation and maintenance manual.


SECTION: 915

TITLE: MEDICAL PROBLEM IN THE DOCC

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


The following are procedures to follow in the event of a medical problem in the DOCC .

A. MINOR PROBLEM

A First Aid kit has been supplied for the DOCC. The kit is mounted to the wall by the bulletin board in the middle of the DOCC, between the Complaint Takers and the Dispatchers.

B. SERIOUS PROBLEM

In the event of a more serious problem than what would be solved by using a First Aid kit and during normal business hours (Monday to Friday), check with the nurse, Iris Carroll at Division Health Services office at Depot (780-6641) to see if she can offer any assistance or suggestions.

If the nurse is not available or unable to assist, the employee shall be taken to a Medical Clinic or to the "Emergency" at the Pasqua Hospital.

C. PROFESSIONAL ASSISTANCE

In the event that emergency professional service is required, EMS shall be called by dialling 9, 9-1-1 or the local number of 9, 525-3999. EMS shall be advised of the nature of the emergency and that you require an ambulance. The address for F Division Headquarters is: 6101 Dewdney Avenue; and for the unit to attend at the front entrance to the building.

A phone call shall be made to the Commissionaire at the front desk at 780-5462 to advise the Commissionaire on duty that an ambulance will be attending and that you require the ambulance personnel in the DOCC. If the Commissionaire is on their rounds or otherwise unavailable, a member of the DOCC staff shall be dispatched to the front door to allow entrance of the ambulance staff.

D. GENERAL

The stocking and maintenance of the First Aid kit is the responsibility of the DOCC Manager or designate. Staff members should notify the Manager of depleted and/or additionally required stock.


SECTION: 920

TITLE: POWER FAILURE IN DOCC

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


The procedures to follow if a power failure occurs in the DOCC.

A. GENERAL

All equipment in the DOCC that is needed to continue to function is on the stand-by power supply.

When the commercial power fails, the Uninterrupted Power Supply (UPS) takes over to allow a transition prior to the stand-by generator starting. The UPS is located in the room beside the SaskTel CSE's desk. Essentially the UPS is a group of batteries that will deliver power for approximately 4 hours. Under normal use, the stand-by generator should start up and take over the delivery of the power within a minute or so.

B. POLICY

When the stand-by power generator fails to start or fails to deliver the required power to the DOCC within a couple of minutes of a commercial power failure; a call shall be made to the Heating Plant at Depot at 780-5856.


SECTION: 1001

TITLE: REPORTING OF DOCC EQUIPMENT PROBLEMS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the reporting method of reporting equipment problems in the DOCC.

A. EQUIPMENT AFFECTED

This would include everything in the DOCC, including systems such as CPIC, PIRS, ROSS, CIIDS; hardware: foot pedals, printers, keyboards, etc.

B. POLICY

If the equipment fails during normal business hours, report to the ATS staff at 780-3232.

If the equipment fails after hours, it is the "on duty" Supervisor's responsibility to attempt to resolve the problem the best possible way. This would mean contacting the Central Help Desk (CHD) in Ottawa if the failure pertains to PIRS, CPIC, CIIDS, etc.

A printed copy of the problem is to be retained on the clipboard located at the Zone 6 workstation. This ensures the next on coming Supervisor is aware of what is happening.

C. GENERAL

This does not mean that any "urgent" problems, that require a ATS technician to repair immediately, isn't followed through with a phone call to one of these technicians to report the outage and request for immediate repair.

Routine problems will be handled routinely. (ie: the next business day when ATS staff come on duty).

Even if the problem is resolved (through CHD, ATS, etc), the incident has to be documented in order to capture the degree and history of the problems we incur within DOCC.

Ensure your message is clear if the problem continues and requires attention the next

business day; or has been resolved and what has transpired.


SECTION: 1010

TITLE: REPORTING OF FLEETNET RADIO PROBLEMS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the reporting of FleetNet radio problems in the DOCC.

A. POLICY

If it is necessary for the on duty Supervisor to call WestWire and appraise them of the situation, document the problem, what has happened, what has been attempted to resolve the problem, etc. This will then be printed out and left on the clipboard located at Zone 6.


SECTION: 1015

TITLE: REPORTING OF RADIO PROBLEMS OTHER THAN FLEETNET

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the reporting of radio problems other than FleetNet radio problems in the DOCC.

A. POLICY

When the WestWire has ascertained that it is not a FleetNet problem, a member of the Regina Workshop will be contacted by a DOCC member to appraise them of the problem. If the problem is encountered after hours, a Workshop member shall be called at home. The listing of the Regina Workshop is found on CIIDS, User Defined, ID:Tech and Detachment: !!.

The Supervisor will call WestWire to ascertain whether the problem is FleetNet or not. If the problem appears to be RCMP related, the Supervisor will call a member of the Regina Workshop (as above). The Supervisor will also document the problem, what has happened, what has been attempted to resolve the problem, etc. A print out will be left on the clipboard at Zone 6.

B. GENERAL

There is no official technician that is "officially" on call. The supervisor will have to attempt to contact who they can. There is usually someone around from the North and someone from the South.

In most cases someone from the Regina Workshop must evaluate the problem and do

some testing prior to another shop being called. For this reason, when reporting a

problem, refer the trouble to a member of the Regina Workshop. If they feel it warrants

calling another shop, they will call the other shop or refer you as to who to call.


SECTION: 1020

TITLE: REPORTING USER PROBLEMS WITH THEIR ROSS ACCOUNT

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method of reporting problems with individual ROSS accounts.

A. POLICY

Any employee of DOCC who is having an individual ROSS problem(s) should phone the Central Help Desk in Ottawa at 800-461-7797 to report the nature of the problem. An e-mail can also be forwarded to the Help Desk to report the problem.

When you forward your E-Mail, include your login name and password to your ROSS account (GroupWise password if you have set a password on this system). As well, you should advise when you will next be on dayshift during the week for the technician's attendance if required.

You may or may not (depending on the problem) have to be present when the technician attempts to resolve the problem.


SECTION: 1025

TITLE: TELEPHONE EQUIPMENT FAILURE

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method of reporting telephone or line failures.

A. POLICY

When a problem is encountered with the equipment or lines that are leased from SaskTel; report the failure to SaskTel Repair Service at 611.

A report of the problem shall be placed on the clipboard locate at Zone 6.

A problem that involves the ACD/Perimeter System shall be reported to the Supervisor on duty immediately. The Supervisor will report the failure to SaskTel Special Services at 569-2650, advising SaskTel of a failure of the RCMP ACD/Perimeter System, 08DYDA, 017054 000 SKWN.

B. GENERAL

On an ACD/Perimeter failure, SaskTel will advise the Supervisor of a "ticket number".


SECTION: 1027

TITLE: DETACHMENT MAILBOX INSTRUCTIONS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE: 2000-12-29


This instruction will allow all of DOCC to be able to assist the Detachments with the Detachment Message Manager and forwarding the phone directly to DOCC Saskatchewan.

1. There are two Mailboxes on your Detachment Message Manager.

i. The front end - Call Processing Mailbox. (The First message the Public hear)

ii. This mailbox gives the public the "O" Option, (To DOCC) or the "2" Option, to leave a message.

iii. The "2" Option transfers the caller to the Detachment Mailbox.

2. Setting the "Call Processing Mailbox"

i. Dial xxx-6245 (xxx is the local prefix and Message Manager Access Number for your area)

ii. Press #

iii. Enter the "Call Processing mailbox Number" This is the detachment main phone number.

iv. Enter your password.

v.. Press: "3" - greetings

"1" - mailbox greeting

"2" - record your greeting

Sample Greeting:

You have reached the ______detachment of the RCMP. If your call is an emergency press "0" now. Your call will be transferred to an operator who will contact a member of the detachment for you. To leave a message for the detachment press "2".

3. Detachment Mailbox (Where the public leave Messages after they press "2" )

i. Dial xxx-6234

ii. Press #.

iii. Enter the "Detachment mailbox number. xxx- (6000, 6300, 5101, 4800, 6300, 6001) depending on your area.

iv. Enter your password

v. Press 4 personal options

3 greetings

1 personal greeting

2 record your greeting

Sample Greeting: :

At the tone please leave a detailed message with a phone number where you can be reached. A member of the detachment will return your call.

4. Forwarding your phone

i. Direct to Message Manager - Public gets your Message right away - (No Rings)

a. Use this option only when there will be no one in the office.

Centrex Phone System:

1. Press the Call Forward Key

2. Enter xxx-6245 (Message Manager access number for your area)

3. Press the Call Fwd key.

Smartalk Phone System:

1. Press * 72.

2. Enter xxx-6245 (Message Manager access number for your area)

3. Hang-up.

ii. Direct to DOCC for system shutdowns:

1. Follow step "b" or "c" depending on your phone system.

2. Enter the OCC 1-800-number for your area.

3. Regina Area: 1-800-667-6662 Swift Current Area: 1-800-667-0467

Yorkton Area: 1-800-667-4544 Saskatoon Area: 1-800-667-8547 North Battleford area: 1-800-667-6466 Prince Albert: 1-800-667-5355

Informatics Saskatchewan


SECTION: 1030

TITLE: PROVINCIAL NETWORK OPERATIONS CENTER

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


The Provincial Network Operation Center (PNOC) will be the single point of contact for the RCMP after regular working hours, in the event of an emergency.

A. PROCEDURES

During normal working hours, the RCMP are to call the Regina Sales Office for service. In the event of an emergency and after regular working hours and on weekends, the RCMP are to call the PNOC at 777-1500.

The PNOC Center will require the following information:

  • The legal land description and location of Detachment to be set up as a command center;

  • A working telephone number at the Detachment;

  • A RCMP contact number and name;

The PNOC will then contact the appropriate District Manager to get the project started.

G. GENERAL

The availability of facilities and equipment could be an issue in some Detachments because of their location.


SECTION: 1201

TITLE: CONTACTING MEMBER OF MEDIA

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy establishes the method that the news media will use to contact members of the RCMP Media relations units.

A. POLICY

A Complaint Taker who receives a call from a member of the news media enquiring regarding a press release, etc will be directed to call the on call Media Relations member at the number entered in CIIDS under Media !! and on the DOCC On Call list.

The Media Relations member will be responsible for call forwarding their office phone to their cell, residence or alternate contact number when not in their respective offices.

Should a situation develop and/or event occur that will obviously be of interest to the news media, DOCC should attempt to play a proactive role and contact a Media Relations member ASAP to provide a "heads-up". This proactivity will then defuse a possible later siege of phone calls to DOCC from the general news media.

B. GENERAL

A Complaint Taker or employee of DOCC Saskatchewan who receives an enquiry from the News media may confirm that we have indeed received a complaint and that our members have been or will be advised.

In the case of a serious MVA that the media is enquiring about, the call taker can confirm that we have received a report of the MVA, however, the call taker has no further information. If the media require anything further, refer them to the Media Relations member for the area.


SECTION: 1210

TITLE: PRESS RELEASE

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will establish the method of disseminating a press release that DOCC may receive from one of the Detachments in the Division.

A. POLICY

The Detachments shall be advised to forward their press releases to their respective Media Relations officers.

B. GENERAL

If DOCC Saskatchewan receives a fax copy of a Press Release, forward the fax to F Division Community Services at fax 780-7386.

The Detachment concerned shall be advised that they should forward their requests to F Division Community Services and not DOCC Saskatchewan.

Refer to DOCC Saskatchewan SOP, Section 565.


SECTION: 1315

TITLE: DOCC MEMBERS ASSISTANCE TO ERT

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will establish the primary requirements and qualifications for the deployment of a member of DOCC Saskatchewan for ERT duties as a Communication/Driver position.

A. BACKGROUND

A Civilian Member or TCE of DOCC Saskatchewan is eligible to apply to be a member of the Emergency Response Team (ERT). The ERT function does require certain requirements and or qualifications for any member that will form part of the team.

B. PRIMARY REQUIREMENT/QUALIFICATIONS

A valid class one (1) driver's licence with experience is of prime importance. The individual in the position needs to be responsible for the operation of the truck which pulls the Command Post (large 5th wheel trailer) which is a huge chore due to the times that ERT receives a call out and the locations that they are called to. In most cases the Command Post must be driven to a site several hours from Regina and then back again when the incident is over. The operator of the Command Post is called upon to operate the Command Post for extended periods with little sleep.

The ERT team does not have the ability to train a class #1 operator, so the applicant must have obtained the licence and experience on their own initiative.

C. AVAILABILITY/FLEXIBILITY

The individual fills a key position with the team and once selected is expected to be available with very little if any notice. The position is not a glamorous one and of all the members involved in ERT operations; probably the one that gets the least amount of credit, however, at the same time is the link between all of the people on ERT. The ERT member's safety are dependent on the effectiveness of the position.

Besides call outs, there are three (3) training days a month which are an important requirement for the Communication/Driver position. These training days are critical at the outset as the operator needs to understand their function and role before they go on an actual call out.

D. RADIO EXPERIENCE

The individual needs extensive experience in handling radio traffic in a critical situation.

E. EFFECTIVE COMMUNICATION SKILLS

The individual needs to be able to transmit and receive information via various forms accurately and record the information in a useable format. For example as the ERT members move into position and throughout the operation they relay their positions to the Command Post where it is recorded on a map for rapid reference. Mishandling of the information at any time could be disastrous.

F. SCRIBE DUTIES

Besides monitoring the radio traffic, the individual needs to record communications so that a record is available for possible inquests or court. This record will depict the information behind decisions and actions and is relied upon by the ERT Ops Commander. As you can imagine, things are hectic during ERT operations and this function is critical.

G. VARIOUS COMMAND POST DUTIES

1. Maintenance of the trailer and truck

2. Radio equipment

3. General supplies and

4. Any other duties which help the effectiveness and efficiency of the Command Post

H. GENERAL

Any member of DOCC is able to apply to work with ERT.

Any member of DOCC who feels they qualify and wishes to apply shall contact the DOCC Manager or Ops Commander who will forward the request to a management member of the ERT team.

Reviewed: ERT Commander:


SECTION: 1320

TITLE: OUTGOING MAIL SERVICES - SORTING

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the delivery of outgoing mail to the "F" Division mail room.

A. PURPOSE

The mail room wish to avoid having the DOCC place a large amount of individual messages into their distribution bin.

B. DIRECTION

The individual messages shall be grouped together for a person or a particular unit and inserted into a messenger/in house reusable envelope. These envelopes are located in the drawer at the front DOCC counter. Each reusable envelope will be addressed to the particular person or unit for distribution.

Separate enveloped mail can still be placed directly into the mail room's distribution bin.

C. PERSONAL CANADA POST STAMPED MAIL

There is a red Canada Post mail box in the mail room area that is cleared daily at 1230 hours. This mail box is to be used for outside personal mail.

D. GENERAL

Any personal mail that is placed in the outgoing mail basket for transfer to the mail room must have sufficient postage attached.

Personal medical or dental forms are classed as personal mail and shall have sufficient postage affixed onto the envelope for postage.


SECTION: 1325

TITLE: SEARCH AND RESCUE

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


Saskatchewan has no local Search and Rescue centre. All calls for national assistance are routed outside the province to a National Defence Centre.

A. GENERAL

1. When a Detachment is notified of a missing person, they will:

1. Investigate the matter to determine the urgency of the situation, and

2. Complete a lost/missing person report (form 3450).

2. Contact a Search Commander/Manager (as located in CIIDS under Local Info, User Defined: SAR and Det of !!) to discuss the situation and determine what immediate and subsequent action or resources will be required. The "F" Division Co-ordinator for Search and Rescue is Cpl Bob PILON, 780-6930, Res: 791-0036 or Cell 5369-1457.

3. If ground/air search resources will be mobilized, ensure the investigator or a member of the Detachment is available to assist the Search Commander/Manager.

B. CASARA

The Civil Air Search and Rescue Association (CASARA), is a national organization of private pilots. They are trained to provide air support for the RCMP. They will provide aircraft complete with a pilot, a navigator and spotters. All have been specifically trained to search for lost people.

A Memorandum of Understanding has been signed with Sask Justice agreeing to provide the CASARA service to the RCMP. Sask Justice pays all costs associated with the search.

CASARA aircraft are located throughout Saskatchewan and are easily mobilized by contacting the Division SAR Co-ordinator, Cpl Bob PILON at Bus: 780-6930, Res: 791-0036 or Cell: 539-1457 who will contact the CASARA dispatcher.

All requests for "Marine or Air Search and Rescue" shall be directed to 1 [800]267-7270.


SECTION: 1330

TITLE: AT & T TRANSLATION - LANGUAGE LINE

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This entry will ensure the correct method of using the AT & T Language Line.

A. QUICK REFERENCE GUIDE

When Receiving A Call:

1. CONFERENCE HOLD using your conference feature, place the Non-English speaker on hold.

2.

  • Emergency Number: 1 [800] 523-1786

  • Client ID: 157010

  • Routine Number: 1 [800] 874-9426

  • Organization Name: Royal Canadian Mounted Police

" F" Division

3. TELL AT & T:

  • Language needed

  • Client I.D. number

  • Organization name

  • Personal Code: Your Regimental Number/TCE Number

4. ADD - Non - English Speaker to the line

5. WAIT for the Answer Point to conference in the Interpreter

6. BRIEF the interpreter on the nature of the call and what you want to accomplish

7. SAY "end of call" to the interpreter when the call is completed.

(When placing a call to a non-English speaker, begin at Step 2)

B. IMPORTANT TIPS

  • AT&T Language Line Needs Your Information

  • You must provide the client I.D., organization Name, and Personal code in order to be connected to an Interpreter.

  • The Answer Point will assist with language identification if necessary.

C. INTERPRETER IDENTIFICATION

Interpreters identify themselves by number only. For reasons of confidentiality, they do not divulge either their names or phone numbers.

D. LINE QUALITY PROBLEMS

If you experience problems with the sound quality and the Answer Point is still on the line, ask him or her to re-dial the Interpreter. If the Answer Point has left the line, call back, explain the problem and ask the Answer Point to stay on the line to check for sound quality.

E. WORKING WITH AN INTERPRETER

The Interpreter will look to you to direct the conversation. Start by telling him or her about the call and what you want to accomplish. Try to avoid technical terms, acronyms, or slang. They often cannot be interpreted easily or precisely across language and culture.

F. LENGTH OF CALL

Expect interpreted comments to run a bit longer than English phrases. Interpreters convey meaning-for-meaning, not word-for-word. Concepts familiar to us often require explanation or elaboration in other languages and cultures.

G. DEMONSTRATION LINE

If you wish to hear a demonstration of over-the-phone interpretation you can call the AT

& T demonstration line at 1 [800] 821-0301.


SECTION: 1335

TITLE: TRANSPORTATION OF DECEDENTS - REGINA DISTRICT

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will advise all operators of the method of transporting bodies in the Regina area.

A. PAST

In the past, the ambulance service, EMS, would perform this duty, however they have advised the RCMP that they are not currently in the business of transporting a body unless the body has been found in a "public place".

B. PRESENT

If a member of DOCC is advised of the need to transport a body in the Regina area, there is an on call contact list of funeral homes for calling.

This on call list is located in the blue binder in front of Zone 2 along with the on call coroner schedule.

The funeral home on call is located at the bottom of the Regina coroner on call list.


SECTION: 1410

TITLE: TOURS OF DOCC BY FAMILY MEMBERS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will allow the visit of family members of DOCC employees to the DOCC for an overview of the working environment.

A. POLICY

The DOCC employees spend an enormous amount of time at the work site while working twelve (12) hour shifts. For this reason, it is most welcome to allow the family members to view where members of their family actually work and to give the family members some aspect and understanding of what transpires while we are at work.

All family visits must be advised of the need for quiet at times and not to interrupt DOCC employees while they are doing their jobs. Questions are more than welcome, however, an employee must be available to answer the questions as the workload dictates.

B. GENERAL

Members of the family shall be signed in through the front door by the commissionaire on duty and be allocated a visitor badge. This is a security requirement for the building and as such the DOCC staff will conform with this requirement.


SECTION: 1415

TITLE: OFFICIAL TOURS TO DOCC

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method of organizing official tours to DOCC Saskatchewan.

A. POLICY

It must be understood that DOCC Saskatchewan is an operational unit and as such can not shut down while a tour is in progress.

For this reason, there has to be some organization to tours of the DOCC.

All formal tour requests will be forwarded to the DOCC Manager or delegate. The DOCC Manager will handle the tour or delegate to another member of DOCC.

B. GENERAL

Due to the fact that the DOCC is an operational unit, it has been found that a tour of any more than ten (10) persons is very hard to manage. The noise level causes quite a distraction to the working employees. All tours larger than ten (10) people should be divided into smaller groups for the tour.


SECTION: 1420

TITLE: UNOFFICIAL TOURS TO DOCC

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will allow unofficial tours of the DOCC facilities.

A. MEMBER

DOCC Saskatchewan is unique in the RCMP at the present time. There are numerous new and different ways of doing business that our partners, the members in the field, are not familiar with.

Any member that is in Regina on course, or just visiting; is free to tour the DOCC at any time. Upon arrival at DOCC, the member shall request to speak to the Supervisor on duty. The Supervisor will be asked if it is possible to have a tour of the DOCC facilities.

B. SUPERVISOR

The Supervisor will judge each request on an individual basis. If the Supervisor can be spared at the time, then they are more than welcome to tour the visiting member through DOCC. However, if at the particular time, the Supervisor is busy or unavailable; an attempt will be made for another member of DOCC to conduct the visiting member on the tour.

C. GENERAL

It is desirable to give the visiting member an overview of DOCC, starting with the Complaint Taking and proceeding to the Dispatch Zones. This allows the visiting member to understand the flow of information from the initial call on the telephone through the Complaint Taker, to the creation of an event, to the transfer to the Dispatch position and dispatching of the event to a member in the field.


SECTION: 1501

TITLE: PAYMENT FOR PARKING

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method of payment of the parking at F Division Headquarters.

A. POLICY

The parking stalls are electrified and as such, must be paid for by the employees who park in them to recoup some of the cost of the electricity.

The employees will be charged $12.00 per month for the months of November to March inclusive. This cost will be automatically deducted monthly from your pay cheque as a payroll deduction.

The majority of DOCC employees share a parking stall with 3 other DOCC employees. It is desirable to have only one person pay for the parking. This allows for an easier accounting process. The three (3) DOCC members who share the parking stall shall decide which of the two will handle the payment of the parking for the year.

The automatic payroll deduction request shall be submitted to the person in charge of allocating the parking in a timely manner.


SECTION: 1515

TITLE: PARKING - DOCC PERSONNEL

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the parking of DOCC personnel.

A. POLICY

There is a shortage of assignable parking stalls at F Division Headquarters. The Civilian Members and TCEs of DOCC have been assigned to a particular parking stall in the parking lot between the F Division building and the Lab Building. Due to a shortage of stalls, the stalls are assigned four (4) DOCC employees per stall.

B. PARKING AFTER HOURS

After normal business hours (0800-1600 hours), weekends and statutory holidays, you may park in any stall in the west parking lot that is convenient. Certain tenants of the parking stalls wish to have their stalls available 24 hours a day, 365 days of the year. DOCC staff will not park in any of these stalls at any time.

During the winter months only, arrangements have been made with members who are allowed to park in the basement. Approximately ten (10) parking stalls in the basement have been allocated to allow DOCC staff to park after hours, weekends and on holidays.

The stalls in the basement that are available to DOCC staff have a sign attached to the wall that states that a DOCC member may park there between 1830 and 0630 hours.

When a member of DOCC does park in one of the allocated stalls in the basement, the employee shall place, on the vehicle dash, the sign that was made up stating that this is a DOCC member vehicle and that you can be reached in the DOCC.

If there is not an available stall in the basement (due to shift change, etc), then the DOCC member will park outside until a stall opens up. At no time will a DOCC member park in

an unallocated parking stall. Nor will a DOCC member park in an unauthorized location in the basement at any time.

The availability to park in the basement is a courtesy, however, if the policy is found to be abused; the practice will be quickly discontinued.


SECTION: 1520

TITLE: TCE PARKING

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the location of where TCEs may park during the Monday to Friday, 0800 to 1600 hour time frame.

A. BACKGROUND

There is limited parking for "Visitors" at the front of the "F" Division Headquarter's building during the day time Monday to Friday. The space available is extremely congested throughout the week and it has been requested that TCE not to park in this area.

B. POLICY

All Monday to Friday day shift TCEs shall park in the "F" Division overflow parking lot, which is immediately to the Southeast of the South entrance to the "F" Division building.

There is a pedestrian walkway to this parking lot.

A TCE may park in the parking stall of the person they are filling in on shift. If the TCE is an extra worker, then they may locate an allocated parking spot of a DOCC member who is not currently working and park in their parking stall. There is a list of the parking stall numbers and who is allocated to each stall on the main bulletin board in the DOCC. As well, all DOCC parking stalls are identified with a sticker on the power pole at the front of the stall.


SECTION: 1601

TITLE: 1600-1CLEANLINESS OF DOCC

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


The DOCC is manned on a twenty-four (24) hour basis. It is imperative that it be kept clean at all times. The F Division Headquarter's cleaning staff (SMI) are required to clean the DOCC on a daily basis. This is not to say that the individual employees are without a responsibility to keep their own work space in a state of cleanliness.

A. RESPONSIBILITY OF DOCC PERSONNEL

Each member of DOCC will be responsible for keeping their individual work stations in a clean and tidy state. An employee who spills coffee, food, etc at a workstation shall be responsible to have the spill cleaned up. If the employee cannot do the clean up, then it is up to the individual to contact the contractor to arrange a cleanup.

A disinfectant solution has been supplied to be used to clean the telephone handsets, computer keyboards, desks, etc at individual work stations. This disinfectant will kill the bacteria that may be present in our day to day workings.

A cleaning spray has been supplied for the operators to clean the monitor screens on the computers at each workstation.

A fridge has been supplied in the "Down" room. It will be incumbent on each individual staff member to remove any food or articles from the fridge that are no longer required. If the employee causes a spill in the fridge, the employee will clean the spill as soon as possible.

A microwave has been supplied in the "Down" room. It will be incumbent on each employee that uses the microwave to clean it if your use causes a mess due to food exploding or spilling over.

Each Watch will be responsible for a general tiding up/cleaning of the kitchen facilities prior to the new Watch coming on duty. This includes making sure all dishes are washed, fresh coffee is brewed, and the kitchen and Down room left in a neat and tidy condition.


SECTION: 1610

TITLE: DOCC DRESS CODE

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy establishes the dress code standards for employees of DOCC Saskatchewan.

A. WORK ATTIRE

1. All employees of DOCC Saskatchewan are required to report for duty in civilian attire considered in good taste, style and condition. DOCC employees shall be guided by RCMP Core Values (Selected definitions): Dress, Cleanliness and Deportment.

2. The following apparel are considered as unsatisfactory for duty and are prohibited:

A. 0700 to 1700 hours, Monday to Thursday

1. Jeans

2. Tank tops

3. Tube tops

4. Tee shirts (unless under a collared shirt) with suggestive wording, profanity, or that would be considered in poor taste.

5. Cut offs

6. Short shorts

7. Strapless dresses (unless a jacket is worn over it)

8. Wind pants

9. Leggings

10. Spandex

11. Sweat pants

12. Muscle shirts

13. Any apparel that has any suggestive wording

B. 1700 to 0700 hours daily, Weekends, Statutory Holidays

1. The same list as A.2.A., however, jeans or sweat pants that are in good taste and condition will be considered as acceptable attire.

C. 0700 to 1700 hours on Friday only

1. The same list as A.2.A. applies, however, jeans that are in good

taste and condition will be allowed for what has become known as "Dress Down" day.


SECTION: 1615

TITLE: DOCC SLUSH FUND

SUPERSEDES/RESCINDS:

EFFECTIVE DATE: 2003-06-10


The following are the rules of the DOCC Slush Fund.

A. COMMITTEE MEMBERS

Chairperson: Denise Lagace

"A" Watch: Christina Marusiak

"B" Watch: Rhonda Chalupiak

"C" Watch: Michelle Anderson

"D" Watch: Anna Peters

B. COST

The cost is $1.00 per month per Civilian Member or TCE. It is preferable to collect $12.00 up front, however, the monies can be paid monthly. These dues must be paid by the 15th of each month.

Any person that is in arrears will be excluded from the receipt of a gift.

C. BENEFITS

1. ILLNESS

Gifts will be sent to DOCC members who are hospitalized for more than three (3) days or who require major surgery. A $35.00 maximum is allowed for DOCC members.

Get well cards may be sent to others.

2. RETIREMENT

A $40.00 to $50.00 price ranged was discussed. Some suggestions were a pewter RCMP member from the Canteen, a pen with the regimental number on it, or possibly a mug for the men.

3. SYMPATHY

Death in the family, ie: spouses, significant others, parents (DOCC members only) and children.

Sympathy cards may be sent for in-laws.

A $35.00 maximum to a charity of choice if requested, otherwise flowers.

4. RESIGNATIONS/TRANSFERS

The length of service will be a factor when deciding exactly how much we will spend. A suggestion of $20.00 to $35.00 range.

Gift suggestions: pewter RCMP member, ceramic rose.

5. WEDDINGS/BABIES

It has been decided that this is not a slush fund criteria and DOCC members may wish to take it upon themselves to organize such events if the need arises.

6. CARDS

"Thinking of you" and "sympathy" cards have been purchased from Regal and are located on the filing cabinets in the supply/shredding room.

It was decided that DOCC Saskatchewan will attempt to send cards of "Get Well", "Thinking of You" or "Sympathy" cards to the operational members in the field when the need arises.

It would be appreciated if all operators could contact their watch Slush Fund representative when they hear of the need for a card to be sent.

7. MISCELLANEOUS

This category will allow the Slush Funds to be used for the betterment of all of DOCC members. When the expenditure is in excess of $30.00, this category will require a majority vote by the Slush Fund members to proceed.

When an expenditure from this category is desired that is in excess of $30.00, the proposal will be forwarded to one of the Slush Fund Committee members. This would normally be your Watch Slush Fund rep, however, if this person is AOL or otherwise away, then the proposal could be forwarded to the Chairperson, the TCE rep or any of the other Watch reps.

The committee member will then send out an e-mail message "task" to all of the Slush Fund members with a diary date that is suitable. Normally 2 weeks should be a sufficient time to allow all Watches to receive the proposal.

The members of the fund on receiving the "task" will have the option to agree to the proposal or to disagree with the proposal. Their vote will be transmitted back to the sponsor by the checking of the suitable tab on the task message.

On the expiry of the diary date, the proposer will count the votes and the majority of votes sway the proposal (yea or nay).

An e-mail message will be forwarded to all Slush Fund members with the results of the vote.

D. GENERAL

A "Card and Gift Inventory" list folder is attached to the main bulletin board. This will permit us to better keep track of who has received items, cards.


SECTION: 1620

TITLE: SCENT FREE ZONE

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy establishes that DOCC Saskatchewan is a scent free zone.

A. GENERAL

Perfumes, colognes, and other scented products can cause serious side effects to your fellow co-workers. This is due to the illness of "Multiple Chemical Sensitivity Environmental Illness". This illness can cause minor to severe/migraine headaches, watering of the eyes and it can leave people temporarily paralysed by even a whiff of perfume, etc.

B. POLICY

Signs are posted at the entrance to DOCC advising that it is a "Scent Free" environment.

All employees of DOCC will refrain from the use of perfumes, fragrances, colognes, etc.


SECTION: 1625

TITLE: SEXUAL/PERSONAL HARASSMENT

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


A. STATEMENT OF COMMITMENT

Every employee has a fundamental right to a workplace free from personal/sexual harassment by the employer, agent of the employer, or by another employee. "F" Division is committed to providing a workplace which demonstrates mutual respect for one another as employees and individuals, and is thereby free from harassment.

Management will treat any complaint of personal/sexual harassment as a serious matter and, where complaints are substantiated, individuals may be subject to appropriate disciplinary measures, up to and including dismissal.

B. PERSONAL HARASSMENT

Harassment is defined as any improper behaviour by a person that is directed at and offensive to any employee, which that person knew or ought reasonably to have known would be unwelcome. It is objectable conduct, comment or display made on either a one-time or continuous basis that demeans, belittles, causes personal humiliation or embarrassment to an employee.

C. SEXUAL HARASSMENT

Sexual harassment may include one or a series of incidents involving unwelcome sexual advances, requests for sexual favours, or other verbal or physical conduct of a sexual nature. Any person who persists in such behaviour which he or she knows or should know is unwelcome may be guilty of sexual harassment.

D. INFORMATION

For the purposes of this policy, the workplace includes the working environment and any place where employment-related responsibilities are conducted.

For further information, contact the Harassment Advisor, RCMP "F" Division at [306]780-7040, OIC Administration and Personnel Branch at [306] 780-5479, or the DOCC Manager at [306] 780-4568.


SECTION: 1630

TITLE: SMOKING

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy is to establish a smoke-free environment within the DOCC

A. INTENT:

The Federal Government and the Royal Canadian Mounted Police have decreed that all Federal Government Buildings are smoke-free. This enables the employees to not be bothered by the smoke or the second hand smoke of other employees.

B. SMOKING PROHIBITIONS:

Smoking by employees and visitors will be prohibited from all locations within the confines of the F Division Headquarters complex. This includes all hallways, washrooms, stairwells and the basement parking garage.

C. APPROVED SMOKING AREAS:

The outside areas by the South entrance and by the West entrance are designated as smoking areas.

DOCC staff should refrain from smoking in the main front entrance area of the "F" Division building due to the public image this portrays.

D. SPECIAL ALLOWANCES:

There are no special times allowed for a smoker to be absent from the work place. If they wish to smoke, they must utilize the existing 1 hour lunch break and two 15 minute breaks that are currently available to all employees.


SECTION: 1635

TITLE: TCE PERFORMANCE APPRAISALS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the means of appraising individual TCEs on their abilities to perform the function of DOCC operators.

A. POLICY

All TCEs shall undergo coaching by a Civilian Member Coach on one of the Watches. This coaching will be started once the TCE has completed their initial classroom training.

The Coach will complete an evaluation on new TCE's on a quarterly basis. This evaluation will be based on the competence that the TCE has shown up to that point in their employment with the RCMP as a DOCC operator.

All evaluations on the TCEs shall be reviewed by the Operations Manager of DOCC.

After the TCEs have completed their 1 year Coaching assistance program, they will have an evaluation done on them by one of the Watch supervisors. The evaluation will be to evaluate the TCE's competence as a DOCC operator. This evaluation will be completed once each year. The TCE's evaluation shall also include a section with the RCMP Core Competencies (the same as found on a C/M's evaluation) completed.

The completed evaluation will be kept on file by the DOCC Ops Commander.

All annual evaluations will be completed by December 31st of each year.

TCE's that have been employed with DOCC prior to the implementation of the current TCE Training/Coaching arrangement currently in place, and once engaged then as a C/M, will:

a. Complete the TCE/Coaches Training Manual Guide as developed by our DOCC coaches;

b. Have a 6 month assessment completed by their respective watch coach;

c. Have their first annual assessment completed by their respective watch Supervisor.


SECTION: 1640

TITLE: TCE TRAINING DOCUMENTATION

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy establishes the method of documentation when training TCEs.

A. POLICY

Note books and the DOCC Saskatchewan Communicators' Training Guide shall be used by coaches for each TCE that is being trained. Comments will be written in the notebooks after every shift. The comments will be initialled, dated and read by the coach and the TCE.

After each block, the supervisor is to review the comments. The supervisor may add any comments they may have and initial and date same. The DOCC Saskatchewan Communicators's Training Guide will additionally be reviewed and completed on a regular basis by the TCE's coach and at a minimum, at the end of each block.

If any problem arises with the training of the TCE, the coach will ensure that their supervisor, DOCC Ops Commander and the DOCC Commander are appraised of the situation.

The notebooks will be stored in the cupboard in the Supervisor's office over the C & D Watch desk..

B. GENERAL

The TCEs are hired on as a TO 1 and are on six (6) month probation.


SECTION: 1645

TITLE: WATCH TRANSFERS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method that C/Ms will use for the requesting of a Watch transfer to one of the other Watches in DOCC Saskatchewan.

A. POLICY

It is recognized that for differing reasons, members of DOCC may well wish for a transfer from one Watch to another Watch.

All requests must follow the chain of command, ie: the member requesting the transfer will approach the Watch Supervisor and request a transfer. It is expected that the Watch Supervisor will wish to ascertain the reasons for the transfer. The reason may be personal advancement, personal reasons, conflicts, or any combination.

If there are two operators that mutually wish to transfer Watches, the transfer will be considered by DOCC management. The request for transfer will be funnelled through the individual Watch Supervisors.

If there are not two operators that mutually wish a transfer, the request will be kept on file. When another operator requests a transfer, the mutual transfer will again be considered by the DOCC management.

Due to transfers, resigning or retirements of operators, an opening may come open on another Watch. A request may be forwarded through the Watch Supervisor to request a transfer to the opening. The matter will be considered by the DOCC management.

Under extenuating conditions, a Civilian Member may approach the DOCC Manager with a request for transfer. The member will be requested to provide details as to why they did not follow the normal course of approaching the Watch Supervisor firstly.

All requests for transfer will be considered on their own merits.


SECTION: 1650

TITLE: SGI PHOTOS

SUPERSEDES/RESCINDS:

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy pertains to the printing and faxing of photos from the Sask Auto Fund.
  • POLICY

The only unit that is allowed to provide photos to the members for investigative purposes is F Div Information Services (Judy). If a members requests an operator to fax a photo of a subject to their point, advise the member that they will have to request the photo from F Div Information Services at ORI: SN10117 or by sending a fax addressed to F Div Information Services at (306)780-5410.

F Div Information Services will then e-mail the driver's licence photo to the member or send it via mail.

  • GENERAL

Faxing a driver's licence photo is against SGI policy and will not be done under any circumstances.


SECTION: 1701

TITLE: CREATION OF AN EVENT

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method of creating events in the CIIDS system.

A Complaint Taker is the starting point in the process of taking a complaint from a member of the general public or a member in the field who is requesting police services. The Complaint Taker can be situated in the actual Complaint Taking position however, can also be generated by a Dispatcher, Supervisor, etc.

If the call qualifies as a valid policing concern, the operator will create an event in CIIDS. This is accomplished by selecting "Event Create" on the CIIDS terminal. The operator would then enter information about the complaint, addressing the 5 W's (what, when, where, why, weapons) and how for each complaint and record this information on the event form.

To create an event, you only need to enter a Detachment (and Zone if applicable) and the Priority of the Event. However, it is customary to enter a wide range of details, including information about the caller or complainant, vehicles, businesses, locations, details of the call, etc. If the event is not ongoing at present, ensure the "date and time occurred" fields are completed. The Complaint Taker shall attempt to complete all fields on the event form. The identity of the complainant and a telephone number that the caller can be contacted at are prime fields to be entered. An accurate location of the where the occurrence occurred is a must item for entry. This allows the police officer to promptly attend to the offence location. The "time of occurrence" or "time span" of when the occurrence occurred will also assist the investigating police officer. This is also used by Detachments to determine when certain offences are occurring within their Detachment boundaries.

An event is not created in CIIDS until the operator clicks on the "Create" button or "Post" button. If the operator starts entering information and then decides that this would not be an event, they only have to click on the "Cancel" button or press the "ESC" key to abort the process. An event will not be created.

Once the operator is satisfied they have the information needed on the complaint, they can "Create" the event or "Post" the event. If "Create" is used, the event must still be posted prior to the event being transferred to the Dispatcher. By using "Post", the event is automatically created and transferred to the correct Dispatcher.


SECTION: 1710

TITLE: DISPATCH OF AN EVENT

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method of dispatching events created in CIIDS.

A. MEMBER ON DUTY

A Dispatcher will receive events in their Active Event window. The Dispatcher will dispatch events in priority order. The appropriate Detachment member will be selected for the dispatching of the event.

The Dispatcher will proof read the event to ascertain if the event contains sufficient information for them to allow the Patrol member to understand the event and location of same. If there is insufficient information the Dispatcher will contact the Complaint Taker for an update. If the Complaint Taker does not have any further information, the Dispatcher will attempt to contact the Complainant, however, if no call back number, etc is available, the Dispatcher will advise the Patrol member of the information as received and that there is "no further information" available.

When the Dispatcher advises the patrol member of the event, they will assign a member's regimental number to the event. This will be accomplished by dispatching the event to a PUID, which will automatically enter the regimental number of the first member in the Patrol Unit. If the event is to be assigned to the second member in the PU, then the Dispatcher must ensure that the second member is selected. At no time will an event have the regimental number of "99999" as the assigned regimental number.

B. MEMBER NOT ON DUTY

The Dispatcher will ensure the event needs to be dispatched at the present time by proof reading same. If the event must be dispatched and the Detachment does not have a member on duty, then the on call member will be called and the event dispatched to that member. The Dispatcher will dispatch the event to the two-letter PUID of the on call Detachment. The Dispatcher must ensure that the event is dispatched to the first or second member and that their correct regimental numbers are assigned the event. At no time will the event be dispatched to the regimental number of "99999".

C. EVENT - NO NEED FOR DISPATCH

The Dispatcher will decide whether the event will be dispatched immediately or not. If the Dispatcher decides that the event is not needed to be dispatched immediately, then the

event can be held in the Active Event window of the Dispatcher until such time as a member is available to receive the dispatch of the event.

D. COLD EVENT

The Dispatcher decides that the event is a cold or information only type of complaint. The Dispatcher will assign a member's regimental number to the event by dispatching to the on call member or member coming on duty. At no time will an event be dispatched to the regimental number of "99999". The Dispatcher will then print a copy of the event and fax the printed copy to the Detachment concerned. The Disptacher will also leave a message on the Detachment's message manager stating that a "cold" event has been dispatched to the Detachment. In that message, the Detachment's occurrence file number will also be included. The event will then be deactivated and down loaded to the Detachment's PIRS system.

E. GENERAL

Upon a member clearing the scene of any event, the Dispatcher will remove the member(s) attached to the event, deactivate the event and send it back to the Reviewers for processing.


SECTION: 1715

TITLE: DISPATCHING AN EVENT WHEN DETACHMENT IS ON CALL

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will be followed when dispatching an event to a Detachment/Unit that is On Call.

A. GENERAL

DOCC Saskatchewan continues to receives complaints from Detachments where regimental numbers are not being included in a concluded file; and/or files are being deactivated and down loaded with inaccurate dispatch times as the dispatcher was waiting to attach a PUID when the member comes 10-36, 10-8 from the "on call" status.

B. POLICY

Dispatchers will enter the regimental number in the proper field. When entering the regimental number it is mandatory that you tab out of the regimental number field to ensure the correct regimental number has been entered.

Reviewers will ensure that there is a valid regimental number on page 5 of the event prior to "End Reviewing" and down loading.

When a dispatcher voice dispatches an event to a member at their residence, the dispatcher will insert the two letter designator in the PUID field. The dispatcher will ensure that if there is more than one member on call to check the first or second member block on the event screen. When the member comes 10-36, 10-8 to go to the call, the dispatcher will add the vehicle and the member to the CIIDS system. The dispatcher then would do a "Patrol Unit Update" and select the quick view. This will give the dispatcher a listing of all active file numbers. Pick the correct file number for the complaint the member is enroute to. Tab off of the quick view event number. The event will now be attached to the correct PUID and member. Tab down to the "Remarks" field and insert "Call out" or a similar notation. The dispatcher will then click on update or press enter to activate the modification. The two letter on call designation for the detachment can be made 10-8 and 10-35 once again. This will ensure that the dispatcher has the on call information still entered for the Detachment.

When the member is 10-8 and clear from the complaint, the dispatcher will then update the PU in CIIDS, advise the member of the case number and download the event to the Reviewers.

Once the called out member goes 10-35 at his/her residence once again, the PU can be

marked 10-35 and subsequently removed from the CIIDS system.


SECTION: 1720

TITLE: DUTIES OF REVIEWER

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the process of "End Reviewing" of deactivated events processed in DOCC Saskatchewan.

A. POLICY

When a Dispatcher deactivates an event, the event will be transferred from the Dispatched Event window to the Review Events window.

The Complaint Takers normally process the events in review, however Dispatchers can process events that they have areas of responsibility for.

The Reviewer will check the event to make sure there are no glaring errors in the event form. As well the Reviewer will verify that a valid regimental number has been assigned to the event.

The Reviewer will then click on the "End Review" button to forward the event from the review stage to the final stage prior to down loading to the PIRS system. This is the Q and A or Quality Assurance stage.

The transfer of the event from the review to the QA stage will show any errors that will not allow the event to be correctly down loaded to the PIRS system. The Reviewer will ensure that all pages of the event will got down to PIRS by checking under the PIRS tab and insuring that all pages are valid. If there are no errors, the Reviewer will click on the "End QA" tab. The event will then be down loaded to the Detachment's PIRS system. It is at this time that the event leaves the DOCC's CIIDS system.

If there is an error in the event, the error must be corrected by the Reviewer. If the Reviewer is unable to correct the error, the event will be left in the QA stage and not be "End QA'd" with the error.

The CSC (C/M Denise Lagace or designate) will be appraised of the Reviewer's inability to correct the error. The CSC will correct the error or get assistance from the CHD or XWave to correct the error. At no time will the event be "End QA'd" without the error being corrected.


SECTION: 1725

TITLE: ENTRY OF 10-35 ON CALL INFORMATION

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the entry of 10-35 information of Detachments and Units.

A. POLICY

It is the Detachment Commander's responsibility to arrange for a police response from his/her unit regardless of the time of day. This should preferably be a local response, but when necessary suitable arrangements with neighbouring Detachments may suffice.

All Detachment Commanders will ensure that an appropriate level of police response is available at all times from their unit specifically during quiet hours. Members going off shift will advise the DOCC of who is on call and how they can be reached.

The Detachment's off duty (10-35) and on call information will be entered into the CIIDS system using the two letter PUID to identify the individual Detachment concerned. In the case of a Host Detachment being on call for a Community Detachment, all Detachments in the group shall be listed individually (ie: KG, FI, MM).

Member 1 will be the first member who is on call. As well, the time and date limit that the member is on call until, will be entered. If the member is from a Detachment other then the one that is being placed on call, then the 2 letter Detachment code of the member's Detachment shall also be entered (ie: CB 35 CB EVANSON(GU) od 0800 15TH)

Member 2 will be the second member who is on call. The time and date that the member will be reporting for duty will be entered if known. The same as for Member 1, if the member is from Detachment other than the one being placed on call, then the 2 letter Detachment code must also be entered.

When entering a Host Detachment as being on call for a Community Detachment, the member 1 field will be filled by the Host Detachment member's name and two (2) letter Detachment code on call or by the Detachment name as being on call. The time and date of the on call will also be entered. The member 2 field will be filled by the next available member coming on duty at the Community Detachment and the date and time the member will be on duty if known.

B. IDENT, PSD, ETC ON CALL

The abbreviation for the specialized unit such as Forensic Identification or MCU (ie: SAIDT, REMCU, etc) will be removed from the CIIDS system when a member comes on

shift for the day.

In the case of the Division PSD sections, the same member utilizes the same patrol unit all the time. For this reason, when the PSD member goes 10-35, you will mark the patrol unit as being 10-35, however, leave the patrol unit on the CIIDS system.

At the end of the other specialized unit's shift, the PU will be marked 10-35 and removed from the the CIIDS system. The abbreviation for the unit will be entered to show the unit is 10-35, and the member field modified to show the correct member on call.

C. SPECIALIZED UNITS ON CALL

Some units, such as Regina MCU, CCS, Drugs, etc never actually sign onto the CIIDS system. The members of these units will supply an on call member and the information will be captured on the Corel Presentation (Dutyoff).

D. AIRCRAFT

The Force aircraft, MPW and MPE will be left on the CIIDS system when the aircraft is 10-35 for the day. The on call pilot information will be entered as the on call member and any further information (next flight, cell, etc) will also be entered.

E. GENERAL

The Dispatchers must ensure they practice good house keeping by ensuring that 10-35 and 10-36 entries are removed from the CIIDS system at the start/end of shifts.


SECTION: 1730

TITLE: ENTRY OF 10-36 INFORMATION

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the entry of on duty (10-36) information onto the CIIDS system.

A. POLICY

When a Detachment/Unit forwards their on duty (10-36) information to DOCC Saskatchewan, the information must be entered onto the CIIDS system. The operator entering the information will enter the information using the "Patrol Add Form" on the CIIDS system. The Patrol Unit and Regimental number of the member(s) will be entered.

In the "Remarks" field, the operator will enter the hours of work will then be entered using the 24 hour clock. There is no need to use a complete 4 digit time, unless the shift is on the half hour. It would be sufficient to enter the time as 08-16, 16-24, etc. The operator will then enter the cellular phone number if the patrol member has provided the number.

The repeater that the member will be using is entered in the V.Channel field.

When the operator has entered the on duty (10-36) information for a particular Detachment/Unit, the previous 10-35 or on call entry under the two letter Detachment abbreviation shall be removed from the CIIDS system.

B. GENERAL

The entry of the home repeater in the V.channel of the Patrol Unit allows operators who are not as familiar with a particular zone, or newer operators, to quickly ascertain which repeater a certain Patrol Unit normally uses. In an urgent situation, the time saved by being able to quickly locate the repeater is worth the effort of entering the information for all Patrol Units.


SECTION: 1731

TITLE: MUNICIPAL PS - DOCC SASK RADIO/LOGGING PROTOCOLS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


A. LOGGING ON/OFF

It is the Municipal Police Service's responsibility to ensure that they forward their on duty (10-36) information to DOCC Saskatchewan for entry onto the Computerized Integrated Information Dispatch System (CIIDS) via CPIC, fax or radio. We encourage all users to NOT use the radio system unless absolutely necessary as our frequencies are monitored and we should avoid informing the general public as to when you're working. It is mandatory within CIIDS to have the patrol unit and member logged into the system prior to attempting to obtain any CPIC queries.

In order for the dispatcher in DOCC to log a member onto the system, they "must" be provided with a car number (use RCMP assigned car numbers), regimental number for the member(s) in the vehilce, the shift time, and if applicable, the cellular number.

Once a member has logged on for the day, it then becomes the member's responsiblity to ensure that they log off (10-35) at the end of their shift. It is recommended this log off be done either via CPIC, or fax, and again, avoiding the radio if possible.

Form FDIV773(98-8) is to be used to forward 10-36/35 information via fax.

All references to the 10 code means the RCMP 10-Code and not the Municipal Police Department ten code.

B. UPDATING MEMBER INFORMATION

It is important that the member information contained in the CIIDS system be current, In order to ensure this, every member is responsible for completing form FDIV751(96-12)and forwarding an updated copy when the information changes or is no longer current. This information should be mailed or faxed to the Operations Commander, DOCC Saskatchewan, (fax number: (306) 780-5410), 6101 Dewdney Avenue, Bag Service 2500, Regina, SK S4P 3K7.

The Municipal Police Service will be responsibile for advising when members are no longer in their employ so the necessary changes can be made within the CIIDS system.

C. DOCC RESPONSIBILITIES

DOCC Saskatchewan will add and remove members and patrol units to the CIIDS system,


SECTION: 1731

TITLE: MUNICIPAL PS - DOCC SASK RADIO/LOGGING PROTOCOLS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


in order to facilitate patrol unit queries to the CPIC system, while on patrol.

Status keeping, receiving complaints from the general public, SGI drivers licence information and in office CPIC queries will continue to be the responsibility of the Municipal Police Department as in the past. The contacting of resources such as ambulances and tow trucks will continue to be the responsibility of the Municipal Police Service, except for declared emergency situations.


SECTION: 1735

TITLE: MOBILE WORKSTATION PROCEDURES

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


The following procedures will ensure that all DOCC personnel are aware of the mobile workstation operating procedures.

Mobile Workstation (MWS) Procedures

A. MEMBER SIGN ON

At the beginning of each shift members are required to:

1. Log on to CIIDS MWS, status 10-36 If the member has a portable, the portable number should be entered in the port id field. (Portable call signs bv01 - bv08, and mo09 - mo12)

- use the Remarks field to reflect the following information required by DOCC - shift info and cellphone number. eg A25 08-16 c696-5555

(DOCC will verbally acknowledge your Log on, there is no requirement for the member to re-acknowledge).

2. Activate monitors to observe other patrol unit activity within your unit and/or others.

B. STATUS KEEPING

Patrol Units should keep their own status unless circumstances dictate otherwise. MWS 10 codes to be used are as follows.

10-4 Acknowledge receipt of a "digitally" dispatched complaint from DOCC "if" immediate patrol not being made.

10-7 Out of service, member must enter location

10-8 In Service

10-11 Road side check (location field mandatory)

10-17 En route, attending to the dispatch. In case of attending at other than the dispatch location, complete location field to indicate (detachment, lockup, etc) i.e. a 10-11 resulting in breath testing, would require status change from 10-11 to 10-17, to facilitate testing at office. Location: 10-78 re impaired driver

10-23 At the scene of an event.

(Member shall maintain appropriate status i.e. in service, 10-8 to initiate deactivating the CIIDS event, DOCC will then deactivate the file upon member coming clear. The MWS does not have this capability)

10-33 Emergency, if activated by the function key, a voice confirmation to DOCC, when possible, shall follow. Failure by member to confirm an emergency situation by voice requires DOCC to initiate necessary "back-up" in support of this signal.

10-35 Off duty (events must be cleared) on-call information should be provided if required.

10-36 On duty and available

10-71 Used to initiate Digital Dispatch. eg. Moosomin Det 10-71, a patrol unit will acknowledge availability and dispatcher can forward the file. If the complaint involves violence or firearms the dispatcher should then advise the other units on the channel particulars of the complaint.

eg A470 attending domestic dispute 123 Main St Rocanville, Sask. firearms involved.

C. DISPATCHING VIA MWS

DOCC shall initiate voice contact with a patrol unit to advise that a "digital" dispatch is enroute, using 10-71. The Dispatcher will assign the proper Patrol Unit to the event and change the status code to "71" and click on the "Dispatch" icon.

The member shall acknowledge receipt (10-4) of the event if not immediately attending or en route (10-17) and at scene (10-23) if immediate action is taken.

Detachments - if a member is already responding from the office, include members

name/patrol unit at the beginning of the details as part of the posted information.

Once a file has been "digitally dispatched" to a Patrol unit the lock on a file should not be broken without contacting the member or Detachment, if a member is working on a 20 page 1624 and someone breaks his lock, he loses all his work. Dispatchers should only break the lock if they have contacted the member and know that it is okay, or if they know the member was off shift.

D. SELF GENERATED OCCURRENCES

Member shall create the event completing all information via the MWS. The event is automatically dispatched back to the member and handled in the same fashion as if dispatched by DOCC. The Remarks field Event automatically indicates MWS and should remain in this field for review purposes.

E. CPIC ACCESS

For CPIC queries that are street checks, change your status (10-11), show location in the location field. Hits on queries done by a member will appear in the "low priority notification"

Dispatcher -if the return has Caution codes or is a possible hit advise the member by a voice call telling him/her of the status.

Member shall then change status when completed.

Members doing investigational queries where the subject is not present will fill in the "location" field with SNP (Subject Not Present).

This will give the dispatcher a visual indication that a voice call will not be required.

Location VNP, indicates check of abandoned vehicles.

F. LOW PRIORITY NOTIFICATION FIELD

The following items will be appearing in the low priority notification field:

  • CPIC hits requested from MWS

  • unacknowledged dispatches

  • undeliverable dispatches

  • RTT

  • 10-11 checks

  • 10-11 updates from another console position for vehicle in your responsibility area

G. HIGH PRIORITY NOTIFICATION FIELD

The following item will appear in this window

  • Emergency RTT

  • Expired timers

(Since the members will be updating their status from the MWS it is recommended that dispatchers enable their Patrol Unit Status Marquee, so changes are seen as the occur)

H. WARRANT CONFIRMATIONS/EXTERNAL MESSAGING/INTERNAL MESSAGING

Members with MWS may do their own confirmations, or may request DOCC. Include your unit's name and primary ORI as introductory text to any outgoing message. This will allow the responding agency to reply to your primary ORI in addition to the MWS unit. If the confirmation is requested from the MWS the member must send a copy to DOCC.

Members sending Internal messages to DOCC must sign the message with their name and Patrol Unit ID.

I. COMMUNICATION SERVER INTERRUPTION

DOCC shall verbally advise MWS users of a server "crash" and when restored, request members to initiate a status change in order to reactivate their MWS.


SECTION: 1750

TITLE: RE-CREATION OF CIIDS ICON ON THE COMPUTER DESKTOP

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


At certain times it will be found that the CIIDS Icon (Police Car) is no longer available on the computer desktop. The following procedures will allow the icon to be re-created.

The following shall be done from the main blue CIIDS for Windows screen:

  • Right click with the mouse on a blank spot in the middle of the computer screen.
  • Move the mouse pointer to "New" and when it is selected a further menu will appear.
  • Move the mouse pointer onto "Shortcut" and left mouse click once.
  • A "Create Shortcut" box will appear on the screen.
  • Left click on the "Browse" button.
  • Double left click on the folder "CIIDS".
  • Double left click on the folder "Release".
  • Double left click on the filename "ciids96.exe.
  • The command line on the "Create Shortcut" box will now be automatically filled.
  • Left click on the "Next" button.
  • A box entitled "Select name for the shortcut" will appear. Type in the name "CIIDS" or you can leave the default of "ciids96.exe".
  • Left click on the "Finish" button.
  • The CIIDS icon will have been reinserted onto the computer's desktop allowing you to double click on the icon to start a CIIDS session.