"F" DIVISION



OPERATIONAL

COMMUNICATIONS

CENTRE



























































Procedural Guidelines

REGINA DOCC - STANDARD OPERATING PROCEDURES

REVISION LOG

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DOCC SASKATCHEWAN STANDARD OPERATING PROCEDURES



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TABLE OF CONTENTS



100 ORGANIZATIONAL



110 Menu of Duties

115 CPIC - Dissemination of Information



200 HOURS OF WORK and LEAVE



201 Annual Leave

202 Lieu Time Off

205 Breaks (Meal, 15 minute and unscheduled)

210 Compassionate Leave Requests

215 Earned Day Off (EDO)

220 Issuing of Pay Cheques/Pay Stubs

225 Off Duty Sick

230 Off Duty Sick Reports

235 Over Time Claim Form 1112

240 Rescheduling of Training Hours

245 Statutory Holidays

250 Submission of 1393 Expense Claims

255 TCE Claim Form F401

260 Time for Voting - Federal Election

265 Working Hours



300 CALL PROCESSING



301 Cell Block Telephone Numbers

310 Monitoring/Changing Tapes

311 Tape Requests

312 ComLog

315 Courtesy on the Phone

320 Crime Stoppers

330 Personal Telephone Calls

335 Phone Procedures

340 Release of Member's Home Phone Number

345 Remote Access to PSAP ACD

355 Telephone Answering

360 Telephone Messages



400 RADIO SYSTEM OPERATIONS



401 Dispatcher's Responsibility on Receiving a Mobile's Tone

400 RADIO SYSTEM OPERATIONS



410 Patching Channels

415 Patching Prince Albert Police Service

420 Patching Saskatoon Police Service

425 Patching SERM

430 Patching Weyburn Police Service

440 Provost Radio Communications

445 Voice Radio Broadcasts

450 RCMP Pursuits - Dispatcher Duties

460 Regina Police Service - Pursuit Policy

470 DOCC Procedures - Peace Officer Safety Issues



500 SPECIFIC INCIDENT HANDLING PROCEDURES



501 Accident - Motor Vehicles - With or Without Injuries

505 Caller Requesting Name Not be Broadcast on Radio

510 Cancelled Files

515 Citizens on Patrol - COP

520 ERT Call Outs

525 Impaired Driver Complaints

530 La Loche Detachment Complaints

535 Motorcycle Inspections

540 Out of Province 10-27/28 Requests

545 Over Due Aircraft - Reports of

550 PLB Alerts

555 Public Complaints Against RCMP Members

560 Public Complaints Against DOCC Members

565 RCMP Not Recommending Travel

570 Scheduling Roadblocks

575 Tourist Alerts - Compassionate to Locate



600 ALARMS



601 Internal Alarms (Security Systems)

610 External Alarms (Honeywell, ADT, etc)

620 Radio Repeater Alarms



700 CPIC ENTRIES and MESSAGE FORMATS



701 Abandoned Vehicle Entries

710 Be On Lookout For (BOLF)

715 Case Number on CPIC Entries



700 CPIC ENTRIES and MESSAGE FORMATS



720 CPIC Entry - Victims of Domestic Violence Act

723 OMO Responsibility

724 CPIC Entry Board

725 Fanout Messages

730 General CPIC Messages

735 Identification of CPIC input operator

740 Messages Between Complaint Taker and Dispatcher

745 Parole Warrant Entries

750 Redirects

755 Sask Pen - Access to CPIC/SGI Information

760 24 Hour Driving Suspensions

761 30 Day Driving Suspensions

762 90 Day Driving Suspensions

765 Warrant Confirmations Messages

770 Observation/SIP Category on CPIC - Contact of Member



800 SECURITY and SAFETY



810 Security - F Div Building

814 Secure Fax and Room

815 Handling of Secure Messages From the Secure Fax

825 Operational Plans - Secure Facsimile

830 Prince Albert Aircraft

835 Regina Aircraft



900 EMERGENCIES



901 Fire Alarm - F Division Headquarters

905 Emergency Evacuation - DOCC

910 Heating/Cooling Problems in DOCC

915 Medical Problems in DOCC

920 Power Failure in DOCC



1000 EQUIPMENT FAILURES



1001 DOCC Equipment Failure Reporting

1010 Radio - FleetNet

1015 Radio - Other Radio Problems

1020 ROSS Problems

1025 Telephone Failure

1027 Detachment Mailbox Instructions



1000 EQUIPMENT FAILURES



1030 Provincial Network Operations Center



1200 NEWS MEDIA



1201 Contacting member of media relations

1210 Press Release



1300 RESOURCES



1315 DOCC Members Assistance to ERT

1325 Hazardous Material/Dangerous Goods

1335 Mail Room - Outgoing Mail Date/Time

1340 Mail Room - Outgoing Mail Sorting

1355 Search and Rescue

1360 Translators (ATT Language Line)

1365 Transportation of Decedents - Regina District



1400 VISITS TO DOCC



1410 Family

1415 Official Tours

1420 Unscheduled tour while in town



1500 PARKING



1501 Payment for Parking

1515 Parking - DOCC Personnel

1520 TCE Parking





1600 WORKPLACE RULES



1601 Cleanliness of DOCC

1610 DOCC Dress Code

1615 DOCC Slush Fund

1620 Scent Free Zone

1625 Sexual/Personal Harassment

1630 Smoking in the Workplace

1635 TCE Performance Appraisals

1640 TCE Training Documentation

1645 Watch Transfers



1700 CIIDS POLICY



1701 Creation of an Event

1710 Dispatch of an Event



1700 CIIDS POLICY



1715 Dispatching An Event When Detachment is on Call

1720 Duties of Reviewer

1725 Entry of 10-35 Information

1730 Entry of 10-36 Information

1731 Municipal PS - DOCC Saskatchewan Radio/Logging Protocols

1735 Mobile Workstation Procedures

1750 Re-creation of CIIDS Icon on the Computer Desktop

INDEX

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