INDEX



ITEM PAGE



Cooling Problems in DOCC 900-9

Emergency Routing - DOCC 900-3

Fire - F Division Headquarters 900-1

Heating/Cooling Problems in DOCC 900-9

Medical Problem in the DOCC 900-11

Power Failure in DOCC 900-12



SECTION: 901

TITLE: FIRE - F DIVISION HEADQUARTERS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the reporting of a fire and the evacuation of DOCC Saskatchewan due to a fire or a fire alarm in the F Division building.

A. POLICY



If you discover a fire:



1. Sound the alarm.



Location of fire alarm boxes:



Telephone the main front desk (commissionaire) at 780-5462 and advise them of the fire and location etc.



Call 9 1 1 and report the fire



Local telephone number for Fire Department (non-emergency) is 777-7846



2. Evacuate the area (as per Section 905, DOCC SOP Manual).



3. Inform the main front desk (commissionaire) at 780-5462 about the size, type and location of the fire.



When you hear an alarm:



1. There are two stages to the alarm, a five (5) minute pre-alarm followed by a general alarm.



2. When you hear the "Pre-Alarm", prepare to evacuate the building. Secure any personal belongings and confidential material. Ensure the Secure Fax enclosure is closed and locked to prevent unauthorized disclosure of classified material.. Pick up jackets and other outerwear as required.





SECTION: 901

TITLE: FIRE - F DIVISION HEADQUARTERS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


3. When the system goes into "General Alarm", evacuate the building immediately. DO NOT use the elevators for evacuation.

4. If time permits, a "Special Broadcast" shall be given on all Zones on all repeater modules.



5. If time permits, all computer systems should be logged off and the computer powered off prior to the employee departing.



6. The supervisor on duty or designate will direct the employees to exit DOCC via the ramp at the northeast door. This is the door directly across from the elevator. The employees will exit the DOCC and proceed directly to exit the building through the main front doors. All employees will muster in the grassy area immediately north of the driveway at a safe distance away from the F Division building.

To ensure that the information that is currently stored in the "blue binder in the book shelf in front of Zone 2 Dispatch" and the SOP manual is not lost; the supervisor or designate shall ensure a copy of both of the manuals is taken when DOCC Saskatchewan is evacuated.



B. FIGHTING THE FIRE



Fight the fire with a fire extinguisher ONLY if:



C. GENERAL



The "blue binder" and the SOP manual are the only storage locations of certain on-call lists, contact persons and policy to be followed in certain instances, etc. By ensuring a copy is taken on evacuation, it is ensured the information will not be lost in an ensuing fire.

SECTION: 905

TITLE: EMERGENCY EVACUATION - DOCC

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


The following are procedures that will be followed in the event of an evacuation of DOCC Saskatchewan due an emergency or any other threat that may cause DOCC to have to be evacuated for a short term.

A. GENERAL



A temporary DOCC will be set up in the LAN/WAN Computer complex at Depot for short term evacuations. This is the old Crime Detection Laboratory building located east of the Museum on the south side of the Depot grounds. The attached map has the building labelled as "Police Driving"



When entering the building via the front door, the LAN/WAN complex is accessed by taking the stairs up and then turning right.



The LAN/WAN complex is a short term alternative for DOCC Saskatchewan and is only intended for a 2-4 hour operation. After 2 hours at LAN/WAN, a decision should be made to either activate a long term alternative DOCC at Yorkton (when set up), and/or access the soonest possible "safe" return to DOCC Saskatchewan.



B. DECLARING AN EVACUATION



The decision to evacuate DOCC Saskatchewan shall be the responsibility of the DOCC Manager. In the absence of the DOCC Manager, the order shall be given by the Operational Commander of DOCC Saskatchewan. In the absence of both of the above members, the responsibility will rest with the Watch Supervisor on duty or their delegate.



C. METHOD OF EVACUATION



On receipt of an order to evacuate DOCC Saskatchewan, the Watch Supervisor on duty (or delegate) shall inform the staff on duty immediately that an evacuation order has been received. Four (4) white key cards has been acquired to allow access to the LAN/WAN complex. These cards shall be kept in the Supervisor's office (Room 102.03) in a sealed envelope along with 4 envelopes containing security codes for the internal alarm system at the LAN/WAN complex and instruction sheets for the alarm system. A copy of the instruction sheet for the internal alarm system are attached at the end of this chapter.



The Watch Supervisor on duty (or delegate) shall call the Depot Guardroom at 780-5777 and advise the commissionaire on duty that DOCC Saskatchewan is being evacuated.

SECTION: 905

TITLE: EMERGENCY EVACUATION - DOCC

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


You will require the roving patrol to meet the DOCC members at the front door to the complex to allow entrance to the building. The roving patrol member will have to unlock the outer door at the LAN/WAN to allow entrance to the lobby. The supplied white key cards will then permit access to the rest of the building.

When the commissionaire at the Guardroom is called, ascertain if the roving patrol is in

the area. If they are, ascertain if they would be able to assist in transporting the DOCC members to the LAN/WAN complex.



If time restraints dictate that DOCC Saskatchewan must be evacuated without being able to call the Depot Guardroom, the Supervisor (or designate) of DOCC will call the Depot Guardroom on their arrival at the LAN/WAN complex and explain what is transpiring.



If it is after hours, then the Supervisor (or designate) will stop at the Depot Guardroom and explain what is transpiring. You will require the roving patrol to attend and facilitate entrance through the main doors of the LAN/WAN complex.



If time permits, a "Special Broadcast" shall be given on all Zones on all repeater modules advising of the DOCC evacuation and a possible duration.



As well, if time permits, all computer systems in DOCC should be logged off and the computers powered off prior to the employees departure.



Each Dispatcher shall ensure they take the Zone User Defined manual with them when they depart DOCC. These manuals are stored in the box across from C/T 4 workstation and are labelled for each Dispatch Zone.



The Supervisor or their designate shall ensure a copy of the "blue information binder" from the book case in front of Zone 2 is also taken with the departing employees. As well the Supervisor or their designate shall ensure a copy of the Zone 5 User Defined manual and the DOCC SOP manual is also taken on evacuation.



These binders are the only storage medium that will be available for on-call lists, contact persons, and telephone numbers.



The Supervisor or their designate shall ensure that the Secure Fax room is closed and locked prior to the departure of the employees.





SECTION: 905

TITLE: EMERGENCY EVACUATION - DOCC

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


The Supervisor or their designate shall as a last item, press the "Night Key" on the "Controller's Phone" for the ACD system. This phone (566-4567) is located in the Supervisor's office (Room 102.03). The Night Key will route the calls to the new queue at LAN/WAN (780-5661) when activated.

When the members of DOCC Saskatchewan depart from DOCC they must ensure they are dressed suitably for the climate. If the members wish, they can walk to the LAN/WAN

(approximately 10 minute walk) or drive their vehicle to the LAN/WAN building. There is a small parking lot behind the LAN/WAN. However, if this lot is full, parking is also available south of the Drill Hall and east of the Depot Arena. It would also be possible to park along the street in front of the building, however, parking in this location would be for a short term duration.



D. FORMER PMRS PHONES



To transfer the former PMRS phone liness to the LAN/WAN complex entails call forwarding the phone from the 566-4566 telephone in the Supervisor's office (Room 102.03). The procedures to process the call forwarding function is:



SECTION: 905

TITLE: EMERGENCY EVACUATION - DOCC

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


E. PHONES AT LAN/WAN COMPLEX

Four agents (existing numbers in the LAN/WAN complex) are programmed (780-7359,

780-6962, 780-8859 and 780-7533). These phones are single line sets and as such, a "feature code" must be entered for these four phones to "log in" to or "log out" of the night route UCD (Uniform Call Distribution) queue .





The four phones at the LAN/WAN complex have "message manager" on the lines. When

the "Night Key" is pressed, the calls will be immediately forwarded to the phones at the LAN/WAN from DOCC Saskatchewan's main number of 780-5563. For this reason, on arrival at the LAN/WAN, and after logging in on the phone, each phone must be checked for messages that may have been left on the message manager since DOCC was evacuated. The message manager is accessed by inserting the phone number: 522-6245, the phone number of the phone and the access code for the individual phone.



The access codes for the phones are:



When a Complaint Taker at LAN/WAN leaves their respective work station, they must first log out using the code *-9-4-2. The UCD queue is slightly different then the DOCC's

ACD system in that if a complaint taker is logged into the UCD and then abandons the work station without logging out, a delivered call to that particular workstation would

then end up in the individual message manager system.



SECTION: 905

TITLE: EMERGENCY EVACUATION - DOCC

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


F. CONTACT WITH DETACHMENTS

Two mobile radios are available. They will permit "Outbound" radio communications with our Detachments and patrol units at a minimum. Half of the repeater sites will be programmed into one of the mobiles, with the other half into the other mobile radio. This would be approximately 35 sites per radio. Due to these numbers, the radio communications must be kept to a minimum.



Until the mobile radios are installed at LAN/WAN, DOCC Saskatchewan will not have any contact with the Detachments via the radio system. The only method of contacting the Detachments will be via telephone.



G. CREATION OF EVENTS



There is a CIIDS terminal located at the LAN/Wan Complex, however, it is not easily accessible for data input and as such it will be necessary to create events on paper (form 1624) until the details can be inputted to the CIIDS system and then ultimately to the PIRS system.



In the worst case scenario, the CIIDS system will not work and all events will have to be created on Form 1624 and saved for later input by DOCC personnel or by the Detachment concerned.



H. RETURN TO DOCC



The DOCC Manager, and/or DOCC Operations Commander, and/or the on duty Watch Supervisor or delegate will direct the return to DOCC Saskatchewan "only when safe to do so".



At least one staff member must be left at the LAN/WAN complex until the phones have been transferred back to DOCC to ensure no calls are missed on the members return. As well, a call shall be made to the Depot Guardroom to advise the Guardroom you are returning to DOCC. If the return is after hours, advise the Depot Guardroom that you will require the roving patrol member to attend to the LAN/WAN to ensure the front doors are secured.

SECTION: 905

TITLE: EMERGENCY EVACUATION - DOCC

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


Upon the return to DOCC Saskatchewan, the Watch Supervisor or delegate will release the ACD "Night Key" allowing DOCC Saskatchewan to resume normal phone operations.

The Watch Supervisor or delegate will return the PMRS channels to normal operation by pressing the Call Forwarding key on the phone 566-4566 in the Supervisor's office.



A telephone call shall be made to the LAN/WAN complex to advise the member(s) left that they may return to DOCC now as the phones have been switched back to DOCC.



A "Special Broadcast" shall be made on all radio modules in all zones to advise the Detachments and patrol units that DOCC Saskatchewan is back in full operation.





I. POST TRAUMATIC DEBRIEFING



The evacuation of DOCC Saskatchewan and the ensuing confusion may cause excessive stress to individual members of DOCC. As such, it is the responsibility of the DOCC Manager, and/or the Operations Commander, and/or the Watch Supervisor or delegate to



identify the need for a Post Traumatic Debriefing (PTD). If a PTD is deemed to be required, contact Dr. Sandy Yaholnitsky-Smith, Regional Psychologist (Bus: 780-6640, Res: 545-0377) and advise her of the situation. She will then make a decision as to what is required and the logistics of the PTD.



J. SUPPLIES STORED AT LAN/WAN



There will be a box of supplies left at LAN/WAN. In the box is the following:



SECTION: 910

TITLE: HEATING/COOLING PROBLEMS IN DOCC

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy establishes the method by which any heating/cooling problems in DOCC Saskatchewan are reported.

A. GENERAL



Health Canada advises that the standard of acceptable temperatures allowed falls within a range of 17C and 29C. This range may not be "comfortable" for everyone, however, it is still considered "safe".



B. POLICY



Any problems with the heating/cooling system in DOCC shall be reported to the Depot Heating Plant at 780-5856. This is at any time during the day or night.



If the problem is with the Liebert air conditioning units, then Electronic Environments Ltd, should be called at 522-3700. In an emergency, Don Lyons should be called at 596-1898.



If the problem is not rectified in a suitable time frame; a return call to the Heating Plant or Electronic Environments Ltd shall be made to ascertain if any action is being taken and if so, what type of action is being taken.



C. LIEBERT A/C UNIT



To adjust the temperature setpoint on the Liebert a/c units, follow the following steps (note: and audible tone should be heard each time a button is pushed):



SECTION: 910

TITLE: HEATING/COOLING PROBLEMS IN DOCC

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


SECTION: 915

TITLE: MEDICAL PROBLEM IN THE DOCC

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


The following are procedures to follow in the event of a medical problem in the DOCC .

A. MINOR PROBLEM



A First Aid kit has been supplied for the DOCC. The kit is mounted to the wall by the bulletin board in the middle of the DOCC, between the Complaint Takers and the Dispatchers.



B. SERIOUS PROBLEM



In the event of a more serious problem than what would be solved by using a First Aid kit and during normal business hours (Monday to Friday), check with the nurse, Iris Carroll at Division Health Services office at Depot (780-6641) to see if she can offer any assistance or suggestions.



If the nurse is not available or unable to assist, the employee shall be taken to a Medical Clinic or to the "Emergency" at the Pasqua Hospital.



C. PROFESSIONAL ASSISTANCE



In the event that emergency professional service is required, EMS shall be called by dialling 9, 9-1-1 or the local number of 9, 525-3999. EMS shall be advised of the nature of the emergency and that you require an ambulance. The address for F Division Headquarters is: 6101 Dewdney Avenue; and for the unit to attend at the front entrance to the building.



A phone call shall be made to the Commissionaire at the front desk at 780-5462 to advise the Commissionaire on duty that an ambulance will be attending and that you require the ambulance personnel in the DOCC. If the Commissionaire is on their rounds or otherwise unavailable, a member of the DOCC staff shall be dispatched to the front door to allow entrance of the ambulance staff.



D. GENERAL



The stocking and maintenance of the First Aid kit is the responsibility of the DOCC Manager or designate. Staff members should notify the Manager of depleted and/or additionally required stock.

SECTION: 920

TITLE: POWER FAILURE IN DOCC

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


The procedures to follow if a power failure occurs in the DOCC.

A. GENERAL



All equipment in the DOCC that is needed to continue to function is on the stand-by power supply.



When the commercial power fails, the Uninterrupted Power Supply (UPS) takes over to allow a transition prior to the stand-by generator starting. The UPS is located in the room beside the SaskTel CSE's desk. Essentially the UPS is a group of batteries that will deliver power for approximately 4 hours. Under normal use, the stand-by generator should start up and take over the delivery of the power within a minute or so.



B. POLICY



When the stand-by power generator fails to start or fails to deliver the required power to the DOCC within a couple of minutes of a commercial power failure; a call shall be made to the Heating Plant at Depot at 780-5856.