External Alarms (Honeywell, ADT, Etc) 600-2
Internal Alarms (Security Systems) 600-1
Radio Repeater Alarms 600-4
TITLE: INTERNAL ALARMS (SECURITY SYSTEMS)
This policy will standardize the method of handling the Security System alarms.
The RCMP has alarms installed at various RCMP buildings throughout the Province. As well there are times when tactical alarms are installed in an attempt to thwart criminal activity. These alarms terminate in the DOCC as the centre is a twenty-four (24) hour manned point.
The Security System alarms are a secondary duty for the members of DOCC Saskatchewan. However, the alarms are important and DOCC members should attempt to handle the alarms in as prompt a manner as possible.
The various door alarms for the Depot, Forensic Lab and F Division Headquarters will be reported to the Depot Guardroom for their attention. The alarm itself must be cleared through the system. The ID and password must be entered into the system to clear an individual alarm. These keywords must be entered precisely or the system will not accept the input.
The alarms for various Detachments or tactical alarms throughout the province have a detailed notification procedures of the alarm. These procedures are to be followed and an entry made into the system as to what the DOCC member has done.
Certain alarms are used to try and apprehend culprits at the scene. When a Detachment member is advised of the alarm over the radio, the preamble of 10-73 and the special code is all that will be transmitted. It is incumbent upon the Detachment members to be aware of any codes for their area. If the member is unaware of the location, the information will not be given over the radio. The member will have to make alternate arrangements to contact the DOCC, ie: telephone, cellular, etc.
At times the complete alarm system will have a Communication Failure or some other problem within the system. A member of the Security Systems must be contacted to correct the problem. A list of the members office, residence and pager numbers is mounted at the alarm positions. A member must be contacted whatever the hour or day of the week.
TITLE: EXTERNAL ALARMS (HONEYWELL, ADT, ETC)
This policy will standardize the method that DOCC Saskatchewan handles calls for service
involving alarms of a business premise or a residential alarm.
When a call is received from an alarm company of an alarm at a business or residence, the Complaint Taker will create an event in CIIDS. A name and contact telephone number for the alarm company will be obtained and inserted in the details portion of the event.
In the case of the general public calling in to report an audible alarm, determine the exact location of where the alarm is coming from and whether it is from a business, a residence or a vehicle.
If the alarm is for a business, the business page of the event form will be filled out. The status for the business will be shown as "COM". If the exact name of the business is not known, the Complaint Taker will ensure the location is entered on the details page.
If the alarm is for a residential alarm, and being reported by an alarm company, the name and address of the home owner will be put in the subject screen. The status will be shown as "COM".
On all alarms, the Complaint Taker will enter any identifying locations of where the alarm is coming from (zones, doors, location in the building, etc). The Complaint Taker will also query the alarm company as to the type of alarm, ie: intrusion, holdup, panic, etc.
Remind the alarm company to confirm back with you when they have been able to contact a key holder and the expected time of arrival for the key holder.
The alarm will be entered as a Priority 2 (Urgent) event.
If the member attends the alarm and finds it to be false, DOCC will not cancel the file. If the member requests that this be done, they are to be advised that we do not do this and if the member wishes the call cancelled, they will have to do through their PIRS system.
TITLE: EXTERNAL ALARMS (HONEYWELL, ADT, ETC)
If an alarm is cancelled prior to dispatching, the event must still be dispatched to a
member. If the Detachment is not on duty, the event will be held until a member is next on duty or dispatched as per Section 1715.
The reason for cancellation will be inserted in the details field of the event. DOCC will not cancel these type of calls, but will dispatch to a member/Detachment.
TITLE: RCMP RADIO REPEATER ALARMS
This policy will standardize the response that members of DOCC will provide to an alarm at one
of the RCMP VHF radio repeater sites.
The majority of the RCMP VHF repeaters sites in the province have two different alarms installed at these sites. One is an open door intrusion alarm and the other is an alarm for the standby power (power plant).
These alarms will only show up on the DOCC Dispatchers console when the repeater is connected to DOCC. In other words, if a repeater power plant started running at 0400 hours, however, DOCC would not notice this until someone called in on that particular repeater. Or if the DOCC Dispatcher turned the repeater on for some other reason, the operator would also receive the alarm notification.
As the alarm pertains to an intrusion alarm at the repeater site, the DOCC member would not see the intrusion alarm light come on unless the repeater is turned on, and the door is open at the same time. This certainly falls short of the preferred option, however, it is the best that can be accomplished with the current technology and equipment set up.
When a DOCC Dispatcher notices an alarm at a particular RCMP repeater site, it is then the Dispatcher's responsibility to notify the appropriate ATS Technician of the alarm and the time noticed.
If the alarm is for the power plant, it is sufficient to leave a message on the equipment problem clipboard located at Dispatch Zone 6.
If the alarm is for an intrusion at one of the repeater sites, then a Detachment member should be advised of same, along with a follow up call to the ATS member.