10-27/28 Requests 500-12
Accident - Motor Vehicle 500-1
Caller Requests Name Not Be Broadcast on Radio 500-4
Cancelled Files 500-5
Citizens on Patrol - COP 500-6
Compassionate to Locate (Tourist Alerts) 500-20
ERT Call Outs 500-7
Impaired Driving Complaints 500-8
La Loche Detachment Complaints 500-10
Motorcycle Inspections 500-11
Out of Province 10-27/28 Requests 500-12
Over Due Aircraft - Report of 500-13
PLB Alerts 500-14
Public Complaints Against DOCC Members 500-16
Public Complaints Against RCMP Members 500-15
RCMP Not Recommending Travel 500-18
Scheduling Roadblocks 500-19
TITLE: ACCIDENT - MOTOR VEHICLE - WITH OR WITHOUT INJURIES
A. INFORMATION NEEDED
1. Are there any injuries? How many? Severity? Is someone trapped? How many?
2. Location? Roadway blocked?
3. Tow truck required?
4. Direction of travel?
5. When occurred?
6. Are vehicles and victims still at scene?
7. Fire present? Gasoline? Other hazards or hazardous materials present?
8. Other property damaged?
9. Alcohol involved?
B. ACTION REQUIRED
1. If someone is pinned, call the Fire Department or Ambulance to bring the jaws of life.
2. Leave the calling of a tow truck to the dispatcher unless the caller indicates an immediate need for a tow truck.
3. If there is damage to utilities, make proper notifications.
4. If hazardous materials are suspected or present, notify supervisors and responders.
1. Fatal (2) OSR: AT01
2. Injury (1) OSR: AT02
3. Property Damage: (3) OSR: AT03
TITLE: ACCIDENT - MOTOR VEHICLE - WITH OR WITHOUT INJURIES
1. WILDLIFE WITH INJURIES:
Create an event and pass on to a member. Police will attend when there are injuries or when a tow truck is required. If the caller has not called an ambulance and there is a need for one, then you can call an ambulance. Note on the event screen that the ambulance has been called.
2. WILDLIFE, NO INJURIES AND TOW TRUCK NOT REQUIRED:
No event will be created.
The caller will be advised to contact SGI to report the MVA. No MVA report will be documented unless the MVA involves an out of province registered vehicle.
When the MVA involves an out of province registered vehicle, the complaint
taker will create an event and "post" to the correct dispatcher. The event will then be dispatched to the detachment member on patrol or on call.
3. OTHER MOTOR VEHICLE ACCIDENTS:
Follow the guidelines as per the following F Division Policy.
E. F DIVISION POLICY
Effective 2002-08-01, units will be required to attend accident scenes or take statements on collisions only in the following instances:
1. A fatality or injury
2. Indication of a violation of the Criminal Code or Provincial Statute
(ie: driver under the influence of alcohol or drugs, hit and run)
3. A tow truck required as a result of the accident
TITLE: ACCIDENT - MOTOR VEHICLE - WITH OR WITHOUT INJURIES
Advise those involved in collisions (except those above) to:
1. Exchange pertinent information
2. Report to SGI Claim Centre
TITLE: CALLER REQUESTS NAME NOT BE BROADCAST ON RADIO
The RCMP members in the field have numerous informants and other contacts that assist them with information on crime or ongoing investigations. These informants/contacts will on occasion call through to DOCC with urgent information that should be dispatched to a member on patrol. The caller's do not wish their names be broadcast over the police radio system as so many individuals have police scanners.
The Complaint Taker will indicate in the CIIDS event the ten-code 10-66 as the first entry in the details portion. The ten-code represents the phrase "Do Not Release Name".
The Dispatcher must make an effort to proof read the event prior to dispatching. The Dispatcher will respect the request and not broadcast the caller's name on the radio. If a member requires the name, then other arrangements will be made to relay same (phone, CPIC, fax, etc).
When the caller's information is not felt to be an actual event and more of a return telephone call, etc; the Complaint Taker will forward an external message to the Dispatcher. The Complaint Taker must ensure that they specifically state that the caller does not want their name broadcast on the radio. The Dispatcher will comply with this request and if the member requests more information, other means will be used to relay the information (phone, CPIC, fax, etc).
Effective 00-03-17, a new ten-code of 10-67 was instituted in F Division. This ten-code represents the phrase "Anonymous Caller".
When the caller wishes to remain anonymous or refuses to advise the Complaint Taker their name, then the ten-cod of 10-67 will be inserted as the first entry of the details field.
TITLE: CANCELLED FILES
This policy will standardize the reasons for cancelling CIIDS files.
A DOCC Dispatcher has dispatched a field member to an event that has been created in CIIDS. The member attends and finds that it is a nothing type of call. They have been requesting that DOCC XX74 or cancel the PIRS file.
DOCC receives an alarm call from a business or residence. Prior to the members attending to the scene, the alarm company has called back and cancelled the alarm. Some members have been requesting DOCC also XX74 these files.
DOCC Saskatchewan will not cancel a file unless the file is found to be a duplicate occurrence and/or it was initially created for the wrong detachment. The reason for cancellation shall be placed at the beginning of the Details portion of the event (ie duplicate, wrong Det, etc).
If DOCC receives an alarm call and it is cancelled prior to dispatch, or a call is found to be a false alarm, a member must be assigned to the event. In the details portion of the event, the operator would make note of the cancellation or that the call is a false alarm. The member would be cleared from the event and the file deactivated and ultimately down loaded to the Detachment.
If a member wants a file cancelled for other than a duplicate occurrence, then the member will have to do it from the Detachment end.
TITLE: CITIZENS ON PATROL - COP
This policy will standardize the method by which DOCC staff record complaints called in by
Citizens on Patrol (COP) members.
The Citizen on Patrol (COP) program is somewhat common throughout the province of Saskatchewan and is co-ordinated in concert with the local RCMP Detachments. Local citizens volunteer their time, et al, to keep watch of suspicious activities, etc. They are in essence, eyes on patrol for the RCMP and a community benefit.
Because of scanners and the monitoring being done by other citizens within the community, and criminals themselves, members of COP are reluctant to provide their names when reporting information to the DOCC.
Complaint Takers will accept a "COP's" number when they call in a complaint. This number will be the COM on the complaint (ie Yorkton COP 38). The local Detachments have the numbered lists and can backtrack for ID purposes for their files for the COP's name if so required. This way, we can keep the anonymity of the individuals of this program, while at the same being able to reap the benefits of their participation.
Should a complaint taker receive a call from a COP that does not have a number, bring the matter to the attention of the DOCC Supervisor in order to notify the Detachment concerned.
TITLE: ERT CALL OUTS
This policy will standardize the method of doing an ERT call out.
When DOCC Saskatchewan is advised of the need to do an ERT call out, the Watch supervisor will be advised immediately.
If the initial request is originating from a member in a patrol unit, the ERT Commander must first be contacted in order to obtain senior officer approval. If the initial request originates from the ERT Commander or O i/c, follow the procedures below.
The Watch supervisor will print out a copy of the ERTSUPVR found in CIIDS, and advise each Dispatcher to print out their respective callout lists found in CIIDS (ie Zone 1 - ERTZONE1, Zone 2 - ERTZONE2, Zone 3 - ERTZONE3, & Zone 4 - ERTZONE4)..
The Watch supervisor will check the ERT Away book located in the drawer at the front entrance to DOCC.
The Supervisor will then advise the operators to do a fanout out their respective members.
The Dispatchers will then call the members on their list and keep track of the time that each member has been notified.
Once the individual Dispatch zone has contacted everyone on their list, the Watch supervisor or their designate will be advised.
B. MEMBER NOT AVAILABLE
When a member of the ERT team will be unavailable for a call out or they are at a different location than their worksite/residence; the member will inform the DOCC of the absence. The member will advise the duration of their absence and any phone number or address where they may be located. The DOCC operator receiving the information will enter the information in the ERT book which is located in the drawer at the front counter of DOCC
TITLE: IMPAIRED DRIVING COMPLAINTS
This policy will standardize the method by which impaired driving complaints are handled in
All reports of impaired or possibly impaired drivers will be afforded a Priority 2 on event creation.
The Complaint Taker will attempt to retrieve as much information as possible from the complainant when they call. Of prime importance is a description of the offending vehicle, what highway this is occurring on, the location on the highway and the direction of travel with a speed estimate. Secondary information includes a description of the caller's vehicle if travelling ahead or behind the offending vehicle. It is essential that a cellular number (with proper area code) be obtained if the caller is mobile and following the offending vehicle. Advise the caller to leave their cellular turned on in case the Police have to call them back for further information.
The Complaint Taker will create the event for the Detachment that the offense is occurring within, however, they must keep in mind that we are dealing with a moving vehicle. If the offending vehicle is at the very limits of one Detachment's area and just about to enter another Detachment's area, the event would not be created for the first Detachment. It would be created for the Detachment who's area the vehicle is about to enter. This is a fine line at times. The Complaint Taker will have to use their best judgement and if in doubt, create the event for the closest Detachment. The main requirement is to have a Police unit respond to the complaint and details of who's actual area it occurred in can be sorted out in the future.
The Dispatcher will dispatch the event to the correct Detachment involved, however, the Dispatcher will also use their knowledge of the area to pass along the information to the next closest Detachment if a member is on duty. The Dispatcher will advise the next closest Detachment that the event has been dispatched to the correct Detachment, however, if the member is available if they would BOLF for the offending vehicle. It will be the responsibility of the Detachment member who the event is created for as to whether an on call member from another Detachment will be called to assist in the apprehension of the offender.
TITLE: IMPAIRED DRIVING COMPLAINTS
Calls of impaired or possibly impaired drivers are a very serious situation. The offense
can very easily develop into a potentially life threatening situation.
TITLE: LA LOCHE DETACHMENT COMPLAINTS
This policy will establish that the RCMP Detachment of La Loche has a unique situation when it
comes to identifying inhabitants of the community.
La Loche is a community of approximately 4000 people including the Clearwater River Dene Nation. Six (6) family names represent the majority of the population of the community, with many people in a given family name having the same first given name. An example is that there are at least five (5) PETER LEMAIGREs who are not directly related. In most cases, the middle name and the Date of Birth (DOB) are the only way of distinguishing them from one another.
It is essential for the information to be as detailed as possible with respect to complete name and DOB, as well as the best possible description of the location of the complaint.
The community has a house numbering system put in place. The addresses will reflect the house number and the block: ie: 176, the 17 represents the house number while the 6 reflects the block. Each street is identified by a street name and each subdivision has a name such as Washington, Seattle, Spokane, Poplar Point, etc.
The community members are used to being asked for complete information as to complete full name and a Date of Birth.
The house numbering system is relatively new to the community, so the Complaint Taker may have to suggest the caller go to the front door and look at the house number and supply the number for the location of the occurrence.
TITLE: MOTORCYCLE INSPECTIONS
This policy will standardize the method that DOCC Saskatchewan will handle calls requesting a
During spring and early summer, many members of the general public will wish to have their motorcycle inspected by a police officer so that they may register the motorcycle. The general public may attend or call the Detachment during times that a member is not available or not working. The call will be transferred to DOCC Saskatchewan if the caller uses option "0" on their call.
As this is an administrative matter, the caller should be advised to leave a message on the Detachment message manager system so that a member can call them back to set up an appointment time.
In the case of a larger Detachment that has normal business hours (0800 to 1600 or 1700 hours), the caller will be advised to attend to the Detachment during the business hours to set up a time to bring the motorcycle in for inspection.
TITLE: OUT OF PROVINCE 10-27/28 REQUESTS
This policy will standardize the response given to out of province requests for information.
The #1 Priority for Complaint Takers is answering calls for service from the general public. Supplying information for out of province 10-27 or 10-28 requests are accommodated "as and when able to". This means that the calls from the general public will take priority over any requests for 10-27 or 10-28 from an out of province agency.
A Complaint Taker will not place themselves in the "not ready" mode to handle an out of province request, thereby causing calls to end up in the call queue. The request will be handled at the Complaint Taker's earliest opportunity.
TITLE: OVER DUE AIRCRAFT - REPORT OF
This policy will standardize the method by which reports of over due or missing aircraft are
handled by DOCC Saskatchewan.
In the event that an aircraft is over due or missing, Nav Canada or a particular Flight Service Station within Saskatchewan will call the local RCMP Detachment to have a member check the airport to see if the aircraft has landed. These calls may in fact end up at DOCC Saskatchewan due to being forwarded by the local Detachment.
A request for service by Nav Canada or the Flight Service Station will be afforded a higher than normal priority due to the fact that the situation may very well deteriorate to having a "downed" aircraft and it is essential that the particular airports be checked for the aircraft as soon as possible.
The event will be created as a #2 (urgent) priority. The Detachment members will be advised as soon as possible to commence a search of the particular airport(s). Nav Canada will be advised of the Detachment member's results.
Nav Canada has a set amount of time between the reported occurrence of a missing aircraft and having the individual airports be checked. Once the time limit has expired, Nav Canada must advise the Canadian Armed Forces Search and Rescue for their involvement in searching for the aircraft.
TITLE: PLB ALERTS
This policy will standardize the method that DOCC Saskatchewan will handle PLB (Personal
Locator Beacon) Alerts.
Individuals travelling, camping, hunting, etc in the far north may purchase a PLB (Personal Locator Beacon) for their safety. The PLB is primarily used by people in the north, however, anyone is eligible to purchase the locator.
Canadian Forces Base Trenton, Ontario is tasked with monitoring PLB's. When the PLB is activated, the PLB beams a signal to the SARSAT satellite, which in turn is monitored by Canadian Mission Control Centre (CMCC).
When CFB Trenton receive an alert in Saskatchewan, they will immediately fax a message to the DOCC for further relay to the appropriate Detachment. On the fax message will be a north latitude and west longitude position location as received from the SARSAT satellite. It will be DOCC's responsibility to advise the appropriate Detachment who's policing area includes the position location from the satellite. The Detachment will also be faxed a copy of the PLB Alert and they must complete the required information questions and return a copy to CFB Trenton.
A sample copy of a PLB Alert is retained in the blue Resource binder that is located in front of Zone 2.
TITLE: PUBLIC COMPLAINTS AGAINST RCMP MEMBERS
EFFECTIVE DATE: 2002-05-14
This policy will standardize the manner in which public complaints against members of the RCMP
are handled by the DOCC staff.
Public complaints against members of the RCMP are not emergency situations.
Even though the complaint is not an emergency situation, basic information must be recorded in the same manner as an operational complaint. However, the specifics of the allegations should be left for Detachment personnel to obtain.
The complainant's name will be entered on the CIIDS Subject page. The offending member's name of the complaint will not be recorded anywhere on the complaint. To enter the member's name is a violation of the Privacy Act as well as PIRS policy.
The complainant is to be advised that the Detachment commander will contact them during regular business hours.
Should the complainant request to speak directly to a member soonest, the call will be dispatched in the following order:
1. Detachment member on duty/on call.
2. Detachment commander.
3. District Management Team:
a. Only if the caller refuses to wait until contacted during regular business hours.
b. Demands to speak to a member immediately, and
c. Refuses to talk with those members listed above.
The information obtained must be treated in a confidential manner and not dispatched via police radio. Subsequent electronic dispatch to the Detachment will follow current guidelines.
The responsibility to obtain the details of the "Public Complaint" is that of the member to whom the call is dispatched.
TITLE: PUBLIC COMPLAINTS AGAINST DOCC MEMBERS
This policy establishes procedures to be followed on receiving a call from the General Public who
wishes to formally complain about the service and/or action of DOCC personnel.
Part VII of the RCMP Act public complaints refers to members conduct in the performance of any duty, and are subject to review by the Public Complaints Commission. The contents may be located in the online Administration Manual, Chapter XII (Conduct) and in the RCMP Act, Chapter X.1.
Non Part VII public complaints refer to other complaints. These may be found in the online Administration Manual, Chapter XII (Conduct) and in the RCMP Act, Chapter X.1.
All anonymous complaints will be considered non-Part VII complaints.
A request for information or an inquiry into police procedures does not necessarily constitute a public complaint. Providing a satisfactory explanation may suffice in these circumstances.
1. Complaint Taker
Upon the identification of a "Complaint Against a DOCC Member", the Complaint Taker will immediately:
a. Notify your on-duty Watch supervisor and transfer the call to him/her.
b. If the Watch supervisor is not presently available, obtain sufficient info in order that the Watch supervisor can return the call to the complainant ASAP. This will be preferably be within 30 minutes.
2. Watch Supervisor
a. The Watch supervisor will discuss the event/situation with the complainant to determine if the call is an inquiry/concern versus a formal
TITLE: PUBLIC COMPLAINTS AGAINST DOCC MEMBERS
b. Attempt to explain the "overall" situation and provide justification and/or rationale for obvious circumstances.
c. Should you decide and/or the complainant insist that the matter is in fact
"formal" public complaint against DOCC and not an inquiry, obtain all necessary information from the complainant in order to complete RCMP Public Complaint Receipt Form 1442.
d. If the complaint occurred within your Watch, provide supportive information/documentation, ie: cassette tape of the original call(s), CIIDS event(s), comments/statements from DOCC personnel involved.
e. Forward form 1442 and any associated material to the DOCC Manager for further investigation.
3. DOCC Manager
a. Forward to the appropriate Watch supervisor for associated information.
b. Review all information available.
c. Contact the complainant and attempt to resolve informally.
d. Complete and forward forms 1442 as necessary.
Form 1442 is available on FormFlo through the ROSS network.
TITLE: RCMP NOT RECOMMENDING TRAVEL
This policy will establish guidelines to be followed when a local Detachment issues
recommendation to not travel.
A local Detachment may call an area radio station direct and suggest that the RCMP are not recommending travel due to a winter storm and poor winter driving conditions. Occasionally in the past the DOCC has not been informed of this and are left caught by surprise when we start receiving calls from the general public.
A local Detachment that issues any warning to the general public regarding not recommending travel due to storms or driving conditions shall advise the DOCC of the same information.
DOCC Saskatchewan then has a responsibility to advise those general public callers of this recommendation of no travel in the particular area that the Detachment has advised. DOCC shall also advise the callers they should call the Department of Highways for further information at 1-888-335-7623 or in Regina at 787-7623 or in Saskatoon at
The local Detachment shall advise DOCC Saskatchewan when their travel recommendation has been lifted due to improving weather or road conditions.
TITLE: SCHEDULING ROADBLOCKS
This policy will standardize the method by which Detachments/Units will advise DOCC
Saskatchewan of scheduled roadblocks.
A single roadblock of 4 to 8 members can drastically impact the demands at any one of the four (4) Dispatch zones. When this occurs, DOCC enters an overload situation, reducing response and service times to all members within the same Dispatch zone.
When a Detachment is planning a roadblock in their area, the co-ordinator shall contact the DOCC Ops Commander at 566-4550, via fax at 780-5410, or via GroupWise message two weeks in advance of the planned roadblock with dates, times and the number of members expected to be involved.
The co-ordinator of the roadblock shall ensure the DOCC Ops Commander or the Watch Supervisor is notified immediately of the cancellation of the roadblock.
DOCC Saskatchewan is restricted by equipment to handle numerous roadblocks at the same time, however, DOCC will attempt to bring in additional staff to handle the known increases in demands.
Roadblocks during peak periods (Friday and Saturday evenings) may result in slower response to query and status calls, even with additional resources in DOCC.
TITLE: COMPASSIONATE TO LOCATE (TOURIST ALERTS)
This policy will standardize the method by which DOCC will handle a compassionate to locate or a
tourist alert request from the general public or other Police agencies.
A. GENERAL PUBLIC REQUESTS
Calls from residents in the major cities in Saskatchewan where there are municipal police forces (Saskatoon, Regina, Prince Albert, etc); the callers will be advised to call their local city Police regardless of where the travelling individuals are headed. The city Police agencies have the same access to the out of province control points as DOCC.
Calls from the general public directed to RCMP Detachments will be handled as other complaints. A CIIDS event will be created for the Detachment concerned. Same will be dispatched as any other event. Detachment member(s) will then contact the complainant for more detailed information if required. The Detachment is responsible for a CPIC entry and notifying locations where the person may be found. If the subjects are travelling out of province, the CPIC Directory white pages has a list of all the Control Points for Canada. If the subject is travelling in Saskatchewan, the Detachment can use a ROSS E-Mail broadcast to all Detachments in F Division.
During normal working hours, a "tourist alert" request should be faxed by the Detachment to the F Division Community Services at 780-8567 and they will disseminate to the Media, Municipal Police Services, and other appropriate agencies. If the request is after hours or during the weekend and the Detachment requires an immediate dissemination via fax, the information will be forwarded to F Division Community Services at 780-8567 and a follow-up telephone call to one of the Community Services members to advise them of their requirement.
B. OTHER AGENCIES REQUESTS
Normally the request by another agency, from either within Saskatchewan or from another province, will be received via a CPIC message. Each request will be handled on an individual basis when it is received. If it is urgent and the subjects are felt to be within a certain location of the province, then a fax will be forwarded to the Detachment policing the area and F Division Community Services at 780-8567.
If a request is received during normal business hours, then the request will be redirected to F Division Community Services at SN10169. They will then handle any and all dissemination of the request.
TITLE: COMPASSIONATE TO LOCATE (TOURIST ALERTS)
Common sense will be the DOCC guide. If DOCC does not do something with the information, the possibility is that DOCC could be challenged by a complainant, the news media, etc for lack of action.
Remember, in situations like this, we are acting as "THE" RCMP for the Province of Saskatchewan.
If an individual DOCC operator is in doubt, consult with the Watch Supervisor.