INDEX



INDEX PAGE



Official Tours to DOCC 1400-2

Tours of DOCC by Family Members 1400-1

Tours to DOCC 1400-2

Unofficial Tours to DOCC 1400-3



SECTION: 1410

TITLE: TOURS OF DOCC BY FAMILY MEMBERS

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will allow the visit of family members of DOCC employees to the DOCC for an overview of the working environment.

A. POLICY



The DOCC employees spend an enormous amount of time at the work site while working twelve (12) hour shifts. For this reason, it is most welcome to allow the family members to view where members of their family actually work and to give the family members some aspect and understanding of what transpires while we are at work.



All family visits must be advised of the need for quiet at times and not to interrupt DOCC employees while they are doing their jobs. Questions are more than welcome, however, an employee must be available to answer the questions as the workload dictates.



B. GENERAL



Members of the family shall be signed in through the front door by the commissionaire on duty and be allocated a visitor badge. This is a security requirement for the building and as such the DOCC staff will conform with this requirement.

SECTION: 1415

TITLE: OFFICIAL TOURS TO DOCC

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will standardize the method of organizing official tours to DOCC Saskatchewan.

A. POLICY



It must be understood that DOCC Saskatchewan is an operational unit and as such can not shut down while a tour is in progress.



For this reason, there has to be some organization to tours of the DOCC.



All formal tour requests will be forwarded to the DOCC Manager or delegate. The DOCC Manager will handle the tour or delegate to another member of DOCC.



B. GENERAL



Due to the fact that the DOCC is an operational unit, it has been found that a tour of any more than ten (10) persons is very hard to manage. The noise level causes quite a distraction to the working employees. All tours larger than ten (10) people should be divided into smaller groups for the tour.



SECTION: 1420

TITLE: UNOFFICIAL TOURS TO DOCC

SUPERSEDES/RESCINDS:

EFFECTIVE DATE:


This policy will allow unofficial tours of the DOCC facilities.

A. MEMBER



DOCC Saskatchewan is unique in the RCMP at the present time. There are numerous new and different ways of doing business that our partners, the members in the field, are not familiar with.



Any member that is in Regina on course, or just visiting; is free to tour the DOCC at any time. Upon arrival at DOCC, the member shall request to speak to the Supervisor on duty. The Supervisor will be asked if it is possible to have a tour of the DOCC facilities.



B. SUPERVISOR



The Supervisor will judge each request on an individual basis. If the Supervisor can be spared at the time, then they are more than welcome to tour the visiting member through DOCC. However, if at the particular time, the Supervisor is busy or unavailable; an attempt will be made for another member of DOCC to conduct the visiting member on the tour.



C. GENERAL



It is desirable to give the visiting member an overview of DOCC, starting with the Complaint Taking and proceeding to the Dispatch Zones. This allows the visiting member to understand the flow of information from the initial call on the telephone through the Complaint Taker, to the creation of an event, to the transfer to the Dispatch position and dispatching of the event to a member in the field.