AT & T Translation - Language Line 1300-5
DOCC Members Assistance to ERT 1300-1
Language Line 1300-5
Outgoing Mail Services - Sorting 1300-3
Search and Rescue 1300-4
Transportation of Decedents - Regina District 1300-7
TITLE: DOCC MEMBERS ASSISTANCE TO ERT
This policy will establish the primary requirements and qualifications for the deployment of a
member of DOCC Saskatchewan for ERT duties as a Communication/Driver position.
A Civilian Member or TCE of DOCC Saskatchewan is eligible to apply to be a member of the Emergency Response Team (ERT). The ERT function does require certain requirements and or qualifications for any member that will form part of the team.
B. PRIMARY REQUIREMENT/QUALIFICATIONS
A valid class one (1) driver's licence with experience is of prime importance. The individual in the position needs to be responsible for the operation of the truck which pulls the Command Post (large 5th wheel trailer) which is a huge chore due to the times that ERT receives a call out and the locations that they are called to. In most cases the Command Post must be driven to a site several hours from Regina and then back again when the incident is over. The operator of the Command Post is called upon to operate the Command Post for extended periods with little sleep.
The ERT team does not have the ability to train a class #1 operator, so the applicant must have obtained the licence and experience on their own initiative.
The individual fills a key position with the team and once selected is expected to be available with very little if any notice. The position is not a glamorous one and of all the members involved in ERT operations; probably the one that gets the least amount of credit, however, at the same time is the link between all of the people on ERT. The ERT member's safety are dependent on the effectiveness of the position.
Besides call outs, there are three (3) training days a month which are an important requirement for the Communication/Driver position. These training days are critical at the outset as the operator needs to understand their function and role before they go on an actual call out.
D. RADIO EXPERIENCE
The individual needs extensive experience in handling radio traffic in a critical situation.
TITLE: DOCC MEMBERS ASSISTANCE TO ERT
E. EFFECTIVE COMMUNICATION SKILLS
The individual needs to be able to transmit and receive information via various forms accurately and record the information in a useable format. For example as the ERT members move into position and throughout the operation they relay their positions to the Command Post where it is recorded on a map for rapid reference. Mishandling of the information at any time could be disastrous.
F. SCRIBE DUTIES
Besides monitoring the radio traffic, the individual needs to record communications so that a record is available for possible inquests or court. This record will depict the information behind decisions and actions and is relied upon by the ERT Ops Commander. As you can imagine, things are hectic during ERT operations and this function is critical.
G. VARIOUS COMMAND POST DUTIES
1. Maintenance of the trailer and truck
2. Radio equipment
3. General supplies and
4. Any other duties which help the effectiveness and efficiency of the Command Post
Any member of DOCC is able to apply to work with ERT.
Any member of DOCC who feels they qualify and wishes to apply shall contact the DOCC Manager or Ops Commander who will forward the request to a management member of the ERT team.
Reviewed: ERT Commander:
TITLE: OUTGOING MAIL SERVICES - SORTING
This policy will standardize the delivery of outgoing mail to the "F" Division mail room.
The mail room wish to avoid having the DOCC place a large amount of individual messages into their distribution bin.
The individual messages shall be grouped together for a person or a particular unit and inserted into a messenger/in house reusable envelope. These envelopes are located in the drawer at the front DOCC counter. Each reusable envelope will be addressed to the particular person or unit for distribution.
Separate enveloped mail can still be placed directly into the mail room's distribution bin.
C. PERSONAL CANADA POST STAMPED MAIL
There is a red Canada Post mail box in the mail room area that is cleared daily at 1230 hours. This mail box is to be used for outside personal mail.
Any personal mail that is placed in the outgoing mail basket for transfer to the mail room must have sufficient postage attached.
Personal medical or dental forms are classed as personal mail and shall have sufficient postage affixed onto the envelope for postage.
TITLE: SEARCH AND RESCUE
Saskatchewan has no local Search and Rescue centre. All calls for national assistance are routed
outside the province to a National Defence Centre.
1. When a Detachment is notified of a missing person, they will:
1. Investigate the matter to determine the urgency of the situation, and
2. Complete a lost/missing person report (form 3450).
2. Contact a Search Commander/Manager (as located in CIIDS under Local Info, User Defined: SAR and Det of !!) to discuss the situation and determine what immediate and subsequent action or resources will be required. The "F" Division Co-ordinator for Search and Rescue is Cpl Bob PILON, 780-6930, Res: 791-0036 or Cell 5369-1457.
3. If ground/air search resources will be mobilized, ensure the investigator or a member of the Detachment is available to assist the Search Commander/Manager.
The Civil Air Search and Rescue Association (CASARA), is a national organization of private pilots. They are trained to provide air support for the RCMP. They will provide aircraft complete with a pilot, a navigator and spotters. All have been specifically trained to search for lost people.
A Memorandum of Understanding has been signed with Sask Justice agreeing to provide the CASARA service to the RCMP. Sask Justice pays all costs associated with the search.
CASARA aircraft are located throughout Saskatchewan and are easily mobilized by contacting the Division SAR Co-ordinator, Cpl Bob PILON at Bus: 780-6930, Res: 791-0036 or Cell: 539-1457 who will contact the CASARA dispatcher.
All requests for "Marine or Air Search and Rescue" shall be directed to 1 267-7270.
TITLE: AT & T TRANSLATION - LANGUAGE LINE
This entry will ensure the correct method of using the AT & T Language Line.
A. QUICK REFERENCE GUIDE
When Receiving A Call:
1. CONFERENCE HOLD using your conference feature, place the Non-English speaker on hold.
" F" Division
3. TELL AT & T:
4. ADD - Non - English Speaker to the line
5. WAIT for the Answer Point to conference in the Interpreter
6. BRIEF the interpreter on the nature of the call and what you want to accomplish
7. SAY "end of call" to the interpreter when the call is completed.
(When placing a call to a non-English speaker, begin at Step 2)
TITLE: AT & T TRANSLATION - LANGUAGE LINE
B. IMPORTANT TIPS
C. INTERPRETER IDENTIFICATION
Interpreters identify themselves by number only. For reasons of confidentiality, they do not divulge either their names or phone numbers.
D. LINE QUALITY PROBLEMS
If you experience problems with the sound quality and the Answer Point is still on the line, ask him or her to re-dial the Interpreter. If the Answer Point has left the line, call back, explain the problem and ask the Answer Point to stay on the line to check for sound quality.
E. WORKING WITH AN INTERPRETER
The Interpreter will look to you to direct the conversation. Start by telling him or her about the call and what you want to accomplish. Try to avoid technical terms, acronyms, or slang. They often cannot be interpreted easily or precisely across language and culture.
F. LENGTH OF CALL
Expect interpreted comments to run a bit longer than English phrases. Interpreters convey meaning-for-meaning, not word-for-word. Concepts familiar to us often require explanation or elaboration in other languages and cultures.
G. DEMONSTRATION LINE
If you wish to hear a demonstration of over-the-phone interpretation you can call the AT
& T demonstration line at 1  821-0301.
TITLE: TRANSPORTATION OF DECEDENTS - REGINA DISTRICT
This policy will advise all operators of the method of transporting bodies in the Regina area.
In the past, the ambulance service, EMS, would perform this duty, however they have advised the RCMP that they are not currently in the business of transporting a body unless the body has been found in a "public place".
If a member of DOCC is advised of the need to transport a body in the Regina area, there is an on call contact list of funeral homes for calling.
This on call list is located in the blue binder in front of Zone 2 along with the on call coroner schedule.
The funeral home on call is located at the bottom of the Regina coroner on call list.